Submitted Chemical Safety and Compliance sheets for one of our ASIN on 29th September 2025, we since then submitted further documents for other ASINs on a later date. One of the later submissions have been reviewed and approved however we are still waiting for the original ASIN to be approved. This has been over 5 weeks now and every customer service member you speak to gives you different advice on waiting times.

I really need this looking at due to our item being very low on stock. We will lose sales and customers due to this and our representational damage.

Any idea why my premium delivery isn't showing to customers? For the last 2 weeks it was showing customers 2 days for next day delivery instead of 1, now these last 2 days its not even showing customers the option, my metrics are fine all 100%. ive changed nothing so why would it suddenly dissapear? Doesnt make sense, also sales are down 40% on last year which seems very unusual.

I tried seller support for the first time in a year and wow its got even worse than it already was, i couldnt even open a proper case the only options were phone or live chat so did live chat and had to chat to A.I bot that didnt have a clue, each message took about 5 mins for them to send, told me that because my VTR is 83% my premium delivery has been revoked, yet my premium delivery metrics are all 100% and says im eligble.

@Seller_vW3l7M6oLYiHv

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I have been selling on Amazon for past 5 years with all the healthy metrics, no order defect rate, no refunds etc, 1000 Account health

but suddenly since yesterday i have lost all the buy box of all of my products. Its extremely frustrating. How can amazon do this to any seller. There is no price change etc from our side. Amazon please try to answer

I've received these answers from Amazon regarding invoices i've sent from reputable suppliers.

Every time I appeal I get a brand new excuse. Answers below:

-- The provided invoice cannot be accepted as it only shows 15 units. Submit an invoice showing a minimum of ${DESIRED_NUMBER_OF_UNITS} units of CLARINS products.

-- The provided retail receipt cannot be accepted. We currently do not accept retail receipts for this product type. Submit an invoice from your manufacturer, distributor or your supplier.

Meanwhile the requirements does state a minimum of ATLEAST 10 UNITS. A 5 year old can tell you 15 is greater than 10.

Then they called my invoice a retail receipt. That is the biggest insult and joke of a reply. AN invoice that matches everything they required. At this point it's clear their staff are making up their own rules on the go.

Can someone in AMAZON or actually anyone on the forum explain what this means or what number they are referring to?

showing a minimum of ${DESIRED_NUMBER_OF_UNITS} units. What does ${DESIRED_NUMBER_OF_UNITS} mean? The floor is yours Amazon.

Fix Up

We’ve waited over eight months since reporting this issue directly to Amazon, hoping for meaningful resolution. Unfortunately, not only has the issue not been resolved it's still ongoing, with zero indication of how Amazon will refund our historical losses, which are now significant.

Let us clearly explain how this refund fraud is working, so there is no ambiguity:

The Core Fraud Explained – Dropship Refund Abuse via SFP/MFN Prime:

1. Customer A places an order on an external platform eBay, OnBuy, TikTok, etc. for a product that is significantly underpriced compared to its Amazon listing.

2. The eBay/TikTok/OnBuy seller, instead of fulfilling the order from their own stock, places an order from our Amazon Prime MFN listing using Amazon.co.uk shipping it directly to Customer A’s address.

3. As sellers enrolled in MFN Prime, we receive the order like any other:

We pack and dispatch the item using Amazon-approved Prime carriers.

The delivery is successful, timely, intact, and supported by:

GPS delivery scan

Delivery image

Proof of weight/dimensions via Carrier

4. A few days later, the buyer (the eBay/TikTok seller, who actually ordered on Amazon) claims a refund via Amazon, citing a reason such as:

“Wrong item received”

“Not as described”

“Item defective”

These are reasons classified as the seller’s responsibility.

5. Amazon issues a full refund to the buyer, but because the product is marked as non-returnable, no return is required. The item is kept, and we get no compensation. There is zero evidence of what the actual issue was (although there clearly is not)

6. When we submit a SAFE-T claim, we receive this rejection message:

“The reason behind this decision is that the item is classified as non-returnable and the reason why the buyer requested a refund is considered the seller's responsibility.

Per our policy, items that are not returned because they are classified as non-returnable are not eligible for reimbursement, unless the reason for the returnless refund is the buyer's responsibility.”

7. Amazon asks us to check the refund reason via the “Manage Returns” page but these orders never show up there, and raising cases with Seller Support has produced zero resolution.

We’ve Tested This Ourselves:

We’ve found multiple external listings on eBay offering our product at suspiciously low prices. We placed a test order on eBay for our own product. The eBay seller ordered from our Amazon listing and we received the order in Seller Central as expected.

We fulfilled it correctly, as always, and expect that it will now be refunded in the same fraudulent way as the dozens of previous cases.

This is just one of many such orders we’ve proven with screenshots, evidence, and internal test purchases and all of this was provided to Amazon in February 2025 via escalation Case ID 10862983082 (and many more cases for the same issue).

This Is Not a One-Off It's Systematic Abuse:

• Some buyer accounts have placed 10, 20, even 30+ orders, all refunded, and still continue to place orders without being blocked.

• Delivery always confirmed. No POD issues. All evidence provided.

• Safe-T claims rejected in bulk, citing seller responsibility, without any actual investigation or buyer evidence.

• Total losses now exceed six figures, and are rising each month.

8 Months Later What’s the Plan?

We’ve raised this through:

• Selling Partner Support (dozens of cases, no resolution)

• Strategic Account Services

• Buyer Abuse Prevention team (who acknowledged the issue internally)

• Directly to Amazon leadership and Managing Director

The response to our escalation to senior leadership? We were simply referred back to the “Report Abuse” form in Seller Central.

This after 8 months of emails, Safe-T claims, phone calls, test orders, and ongoing fraud.

So we now ask here as well - as many others have:

• Why is this refund abuse still being allowed after 8 months of being reported in full detail?

• Why are Safe-T claims for non-returnable products with valid delivery proof still being rejected?

• Why are these abusive buyers still active?

• Why is there no system in place to flag or block dropship orders (e.g. unusual address formats like //, #, %, or repeat refund accounts)?

• Most importantly: When will Amazon reimburse sellers for the historical losses incurred due to these policy loopholes-even after knowing it?

We Urgently Request:

Reimbursement for historical fraudulent refunds.

Immediate action to block further abuse.

Transparency on how Safe-T claims are handled in such cases.

If other sellers are seeing similar abuse please speak up-which we know a lot of you have. This isn’t just our issue. The broader Amazon seller community deserves visibility and protection from such ongoing, well-documented fraud.

We remain hopeful this platform will finally give voice to the issue that has, so far, been acknowledged but ignored.

@Seller_sSkzzHms7Kxs6@Seller_mIRnuhdx7l5sN@Seller_DNQGSsdC7DccM@Seller_z3k8APxGfbQEK@Seller_XUNeUuvrQDpgP@Seller_Udi0JNbTrsmUV@Seller_hnDMgUKxMh1V4@Seller_TSXM2A5nxWSuH