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(218 results)Suspicious Email, is this genuine? KYC
I am suspicious of the email below with a return address ending amazon.uk (and not .com or .co.uk) which does not exist as a website.
Also the sender don’t seem to address us buy our business name, or for which Marketplace or give our account code.
Also don’t understand why such a requirements does not appear in our Support Cases section.
Perhaps someone could assist in proving the validity of this requirement before I send a copy of my passport off.
They ask for a driving licence but a UK licence does not include all the info require so why ask for this?
Thanks
PS Also I have no idea what POC stands for.
--------------------------------------------------------------------------
From: Kumar, Deepak @amazon.com>
Sent: 11 November 2025 14:06
To:
Subject: [Action Required]: Documents Required for your IBA Account Verification
Dear Seller,
We need additional documentation for your Invoice by Amazon (IBA) account verification. To ensure that all seller information remains accurate and compliant with IBA KYC requirements, we ask you to provide the following document(s) associated with your seller account: POC ID required.
Please forward a copy/scan/photo of the valid document to vat-iba-verification at amazon.uk from your Seller Central registered email address.
(I have had to change the symbol to 'at' as otherwise the forum would not let me post saying I could not post with links outside Amazon)
POC ID required
Please provide us with a valid (non-expired) and official identification document issued by a government authority, such as one of the following:
• A valid passport's information page that has the photo and signature
• A driving license
• A national identity card
• A residence permit
The document must include all of the following information:
• Full name
• Place of birth (POB)
• Date of birth
• Country of citizenship
• Official ID number
• Expiration date
Please submit the following required documents within 7 days to maintain your IBA account status.
Thank you and let me know if you have any question.
Best regards,
Deepak Kumar
Large amount of missing item claims unlucky or Amazon culture?
We recently started selling selling on Amazon as FBM, we ship all of our items tracked with Royal Mail and get pictures and GPS coordinates for every delivery.
We shipped 5000+ parcels last year with Royal Mail through our other sales channels and have had 2 claims of parcels going missing once delivered.
In less than 500 parcels with Amazon we have had 7 claims already all of which Royal Mail has successfully delivered but the customer claims they have never received anything, are we getting extremely unlucky or is this a Amazon culture where buyers file false claims to try and get refunds? I've found that through my other sales channels customers are always understanding and helpful willing to file reports contact Royal Mail and genuinely are worried by their item going missing, however Amazon customer seem to jump straight to demanding a refund?
What protection does Amazon give us the sellers for dealing with these false and unsubstantiated claims? Are we protected financially?
Any other seller experiences and tips on how to deal with this would be greatly appreciated as we are starting to get worried.
GPSR Issues: Submitting information several times a month without results
Hello,
We are seeing huge drops in sales in the EU platforms since last year and we believe it is connected to GPSR. Is anyone else experiencing this:
We constantly have warnings in "Account Health" about compliance information that's missing and we receive emails about items suppressed / at risk due to GPSR on a daily basis. It's just "Manufacturer Contact Details" and "Responsible Person Contact Details" that affect us, we don't really sell things that need certification/warnings etc. We have these details for our own brand and the other brands we retail.
For our own brand we have 1500+ ASINs that are affected with "Manufacturer Contact Details" despite us having provided this information over and over and over again through the "Compliance Page" since about a year ago. And we are doing this on each EU platform separately as that seems to be what's required.
It shows "Your submission is required", we submit and are told to hear back within 7 days, it shows "Your submission is under review" (sometimes for much longer than 7 days, it can be weeks or months) and then it goes back to being "Your submission is required" without any notifications of the outcome/results/issues.
It seems like Seller Central isn't set up to handle GPSR properly, but we're surprised to see that no one else seem to have reported this here in the Forums.
Anyone?
Lastly: Has anyone managed to get in contact with and assistance from someone from a GPSR team at Amazon? If there is such a thing. Because the usual tickets are - as always - pointless.
Kind regards,
Martin
Buyer claiming monitor box was empty and refunded via A-Z
Hi all,
We’re looking for advice regarding an A-to-z Guarantee claim that was granted against us, even though delivery was confirmed and supported by carrier data.
Product: Gaming Monitor
Carrier: DHL Parcel UK
Delivered: End of October, signed for
Claim Reason: Buyer reported the box was empty
Summary of Delivery Evidence:
- Declared Weight: ~7 kg
- Measured Weight in DHL Network: ~6.8 kg
- No damage or tampering reported by DHL
- GPS and POD confirm correct delivery location
- Photos provided show sealed box and matching serial label
- DHL investigation found no irregularities
Despite this, the claim was granted and our appeal was declined. We’re hoping a moderator or experienced seller can advise if there’s a way to escalate this further or if we’ve missed something in the process.
Thanks in advance for any help.
Hi all,
We’re looking for advice regarding an A-to-z Guarantee claim that was denied, even though delivery was confirmed and supported by carrier data.
Product: Gaming Monitor
Carrier: DHL Parcel UK
Delivered: End of October, signed for
Claim Reason: Buyer reported the box was empty
Summary of Delivery Evidence:
- Declared Weight: ~7 kg
- Measured Weight in DHL Network: ~6.8 kg
- No damage or tampering reported by DHL
- GPS and POD confirm correct delivery location
- Photos provided show sealed box and matching serial label
- DHL investigation found no irregularities
Despite this, the claim was granted and our appeal was declined. We’re hoping a moderator or experienced seller can advise if there’s a way to escalate this further or if we’ve missed something in the process.
Thanks in advance for any help.
Books and other media products needing approval
I make absolutely no apology for posting another thread on this subject. There are at least 6 or 7 threads on the same subject but even though various mods seem to understand the problem nothing is ever done.
Just to summarize the problem. Sellers of used books , records , CDs etc are being increasingly plagued with a "you need approval to sell this item" type of message. This happens either when trying to list an item for the first time or when the item has already been listed for some time. Used items like books may be on the catalogue for a long time and it is ,to say the least, annoying when you get a message for a book you listed 3 years ago saying it has been removed because approval to list needs to be obtained. I have had 3 books removed just last week. Others have reported many more than this.
There are several points that need to be urgently addressed .
1 Why do we need approval to sell second hand media items? Numerous sellers have pointed out that we don't
2 If we do need approval why do amazon give us a tick list of things that we need which are absolutely impossible to achieve?
3 When this problem first started 9 or 10 years ago I used to apply for approval without a tick box. If I remember correctly I quickly got a reply from Amazon saying something like " because of your good track record you are approved to sell Penguin books". Why can this system not be reinstated?
TO AVOID NESTED REPLIES I WOULD BE GRATEFUL IF ALL REPLIES ARE DIRECTED DIRECT TO ME. PLEASE KEEP REPLIES SHORT .PREFERABLY JUST SOMETHING LIKE "AGREE" AND PLEASE PUT IN MORE MOD NAMES. THE MORE MODS THAT SEE IT THE BETTER
@Seller_8hQgfj6OVZYse
@Seller_GEZPMc4CeQfh6
Refund Abuse via MFN Prime Orders, 8 Months, No Resolution, and Still Ongoing
We’ve waited over eight months since reporting this issue directly to Amazon, hoping for meaningful resolution. Unfortunately, not only has the issue not been resolved it's still ongoing, with zero indication of how Amazon will refund our historical losses, which are now significant.
Let us clearly explain how this refund fraud is working, so there is no ambiguity:
The Core Fraud Explained – Dropship Refund Abuse via SFP/MFN Prime:
1. Customer A places an order on an external platform eBay, OnBuy, TikTok, etc. for a product that is significantly underpriced compared to its Amazon listing.
2. The eBay/TikTok/OnBuy seller, instead of fulfilling the order from their own stock, places an order from our Amazon Prime MFN listing using Amazon.co.uk shipping it directly to Customer A’s address.
3. As sellers enrolled in MFN Prime, we receive the order like any other:
We pack and dispatch the item using Amazon-approved Prime carriers.
The delivery is successful, timely, intact, and supported by:
GPS delivery scan
Delivery image
Proof of weight/dimensions via Carrier
4. A few days later, the buyer (the eBay/TikTok seller, who actually ordered on Amazon) claims a refund via Amazon, citing a reason such as:
“Wrong item received”
“Not as described”
“Item defective”
These are reasons classified as the seller’s responsibility.
5. Amazon issues a full refund to the buyer, but because the product is marked as non-returnable, no return is required. The item is kept, and we get no compensation. There is zero evidence of what the actual issue was (although there clearly is not)
6. When we submit a SAFE-T claim, we receive this rejection message:
“The reason behind this decision is that the item is classified as non-returnable and the reason why the buyer requested a refund is considered the seller's responsibility.
Per our policy, items that are not returned because they are classified as non-returnable are not eligible for reimbursement, unless the reason for the returnless refund is the buyer's responsibility.”
7. Amazon asks us to check the refund reason via the “Manage Returns” page but these orders never show up there, and raising cases with Seller Support has produced zero resolution.
We’ve Tested This Ourselves:
We’ve found multiple external listings on eBay offering our product at suspiciously low prices. We placed a test order on eBay for our own product. The eBay seller ordered from our Amazon listing and we received the order in Seller Central as expected.
We fulfilled it correctly, as always, and expect that it will now be refunded in the same fraudulent way as the dozens of previous cases.
This is just one of many such orders we’ve proven with screenshots, evidence, and internal test purchases and all of this was provided to Amazon in February 2025 via escalation Case ID 10862983082 (and many more cases for the same issue).
This Is Not a One-Off It's Systematic Abuse:
• Some buyer accounts have placed 10, 20, even 30+ orders, all refunded, and still continue to place orders without being blocked.
• Delivery always confirmed. No POD issues. All evidence provided.
• Safe-T claims rejected in bulk, citing seller responsibility, without any actual investigation or buyer evidence.
• Total losses now exceed six figures, and are rising each month.
8 Months Later What’s the Plan?
We’ve raised this through:
• Selling Partner Support (dozens of cases, no resolution)
• Strategic Account Services
• Buyer Abuse Prevention team (who acknowledged the issue internally)
• Directly to Amazon leadership and Managing Director
The response to our escalation to senior leadership? We were simply referred back to the “Report Abuse” form in Seller Central.
This after 8 months of emails, Safe-T claims, phone calls, test orders, and ongoing fraud.
So we now ask here as well - as many others have:
• Why is this refund abuse still being allowed after 8 months of being reported in full detail?
• Why are Safe-T claims for non-returnable products with valid delivery proof still being rejected?
• Why are these abusive buyers still active?
• Why is there no system in place to flag or block dropship orders (e.g. unusual address formats like //, #, %, or repeat refund accounts)?
• Most importantly: When will Amazon reimburse sellers for the historical losses incurred due to these policy loopholes-even after knowing it?
We Urgently Request:
Reimbursement for historical fraudulent refunds.
Immediate action to block further abuse.
Transparency on how Safe-T claims are handled in such cases.
If other sellers are seeing similar abuse please speak up-which we know a lot of you have. This isn’t just our issue. The broader Amazon seller community deserves visibility and protection from such ongoing, well-documented fraud.
We remain hopeful this platform will finally give voice to the issue that has, so far, been acknowledged but ignored.
@Seller_sSkzzHms7Kxs6@Seller_mIRnuhdx7l5sN@Seller_DNQGSsdC7DccM@Seller_z3k8APxGfbQEK@Seller_XUNeUuvrQDpgP@Seller_Udi0JNbTrsmUV@Seller_hnDMgUKxMh1V4@Seller_TSXM2A5nxWSuH
First payment
Hey there! @Seller_8DgZLtK2x8jFk
Thank you for using the Forums. I can see that @Seller_ZVAz3d5lZuGid has provided information related to the payment schedule, you can find more information about the DD+7 in the help page below:
Payments based on delivery date
If you need further clarity, please contact our Seller Support team.
Regards,
First payment
The current payout schedule is known as DD+7, ie. you will get paid 7 days after the EDD, but they do always keep some in reserve in case of returns/refunds. If you are paying the £30 a month professional plan fee, you do not have to, you can downgrade to the individual selling plan, so you do not pay the monthly fee, but pay an extra 90p per sale. As a new seller with low number of sales this is often the better option until your sales volume builds up. You can revert back as and when you want to. Go to Account Info - manage your services/sell on Amazon - same again - then tick the individual button instead of the professional one.
Automated Message Response
This doesn't sound like an Amazon feature to me. If the email address you have registered as your primary contact has an auto-response set up, that might be sending autoreplies through the Amazon system.
We had that happen during a Christmas shut down about 6 or 7 years ago and it caused a lot of confusion for us.
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