hello… any help would be appreciated

I have sold a dvd for around £50.

Sent and delivered no problem.

As protection I used an old card slipcase from kong skull island to protect the dvd.

Return started wrong item sent.

Messaged 3 times, no response.

Item delivered back to me.

And obviously the £50 dvd has been replaced with the King Kong remake.

Any idea what I do next ?

This is fraud!

Thanks 🤩

Hi everyone,

I sell CBD ingestible products, and we’ve hit an incredibly frustrating loop with Amazon support and enforcement teams.

Our listings were originally flagged as *Restricted Products* when first uploaded, which is normal for this category. We followed the official process - contacted food-safety-cbd-approvals-uk@amazon.co.uk submitted all required documentation (FSA registration, SDS sheets, compliant product labels, etc.) and our products were **formally approved and reinstated on 18 July 2025

However, the same ASINs were removed again in November. reason given originally was restricted products which i know they are and require approval which we have. since then they have just been asking for further information we have already done the following:

1. Remove certain words and images as instructed.

2. Re-submitted all documents confirming the products are clearly **for ingestible use only**, not topical.

3.Product labels explicitly state *Food Supplement* and *Take oral drops as directed*

Despite all this, we’re now being told to provide evidence that the products are for "ingestion only* - which makes no sense given the documentation already submitted and the fact that these listings cannot even go live without prior approval from the Food Safety CBD Team, also the food standard agency only approve food and supplement products that you ingest not topical products. its bonkers how they cant see this.

It appears that the Appeals team or the agents handling these cases are just incompetent or don't understand the ingestible CBD category or is ignoring the internal approval already granted.

Has anyone else had approved similar issues or been asked for contradictory evidence like this?

And does anyone know if there’s a higher-level escalation route or contact within Amazon who can intervene when departments conflict like this?

Any guidance from other sellers be greatly appreciated - it’s been over a 50 days now of going in circles.

Thanks

Worth noting that OTDR is based on number of units sent NOT number of orders.

For example, if you receive one order for 9 items and then 9 orders for one item each, the order for 10 items goes late but all 9 of your other orders get there on time, your OTDR will be 50% (9/18) not 90% (9/10).

Thank you for pointing this out, you are absolutely right.

After reviewing our metrics, we identified that our On-Time Delivery Rate (OTDR) over the last 30 days is currently low (50%), primarily due to a very small number of tracked shipments, where even one late delivery had a disproportionate impact on the metric. We'll take corrective actions

Thank you again for the helpful insight.

Last week i opted out of the professional sellers plan. since then a change has occured on my account.

For every ASIN in my inventory this message is displayed on the Amazon product page:

'This item cannot be shipped to your selected delivery location. Please choose a different delivery location'. I'm assuming this is on every product page - i've checked about 50 & they're the same - I'd be grateful for any advice on how to fix this.

I can't get any sense from SS, the interminable AI loop of 'answers' is just infuriating.

thanks