Hello all, an amazon accounts manager phoned me to ask me to send some of my pokemon card lots to fba as it would be cheaper than posting myself, these are USED items.

he promised he would have my back in the event of any issues.

i sent 18 lots on the 12th of july

arrived the 15th but not checked in (doncaster)

i had to wait until today to open a case and they are saying they want invoices (used items) which i obviously dont have.

they have now closed the shipment saying that NO items were in the box.

i have opened a reconcilliation case but they want invoices before they can proceed.

guess what - the so called account manager has disappeared as he has not answered any of my message to him.

moral of the story, dont believe what any reps tell you in a phone call and dont send to fba unless you are willing to lose the lot!

I'm posting this to understand whether other sellers are experiencing similar issues at LBA8 and to raise awareness in case it helps others.

I've had two separate LTL shipments delivered to LBA8 which are still showing as 'In Transit' despite being signed for at the fulfilment centre.

Consignment 1

One pallet was delivered and signed for on 18 June (40 days ago), yet it still shows as 'In Transit'. Seller Support have advised that no action can be taken until the shipment is closed.

Consignment 2

Three pallets were initially rejected. I understand around 15 pallets from the same vehicle, belonging to six different sellers, were rejected at the same time.

A list of issues was provided, but no evidence or photographs were supplied linking those issues to individual consignments. None of the stated rejection reasons appeared applicable to my shipment.

The shipment was subsequently rebooked, accepted and signed for on 22 July (6 days ago), but it also remains in 'In Transit' status.

Has anyone else experienced prolonged delays with shipments remaining in transit after delivery at LBA8? If so, how long did it take before Amazon acknowledged receipt and began processing...if indeed they did?

Hello, @Seller_VygaQRBv4Ssmh

The good news is that all products that were previously missing the "uk-18-knife" have been restored. But the last ASIN (B0------B3) is still stuck in an unsellable state.

I received a response from the case team today, stating that the product is restricted for "CITES (Endangered Species) and Northern Ireland tax purposes" - but this is a kitchen knife and has nothing to do with endangered species. This is clearly a system misclassification.

We have uploaded the form (987177020675) to ensure the completeness of the "uk-18-knife" , but the problem is not with the logo at all, but with the classification. This product is a new product, but it was mistakenly classified as refurbished/collectible by the system and bound with unrelated CITES restrictions, without any appeal channels. Previously, similar issues were successfully resolved through case 12815025362.

Please urgently upgrade Case 13142243312 to the technical team, manually correct the classification, and restore it for sale.

This is all we need now, thank you very much!

Hi Amazon Moderators,

I’m hoping a moderator can review and urgently escalate Case ID: 13151886352.

I believe there is substantial evidence that my ASIN has been targeted by a coordinated negative review attack.

Seller Support has responded by telling me to submit removal requests through Feedback Manager. This is incorrect, these are product reviews, not seller feedback, so Feedback Manager is not the appropriate reporting mechanism. More importantly, the evidence submitted in the case warrants a proper investigation into potential review manipulation.

The pattern I have identified

The suspicious orders were all placed on: 18/06/2026

The associated negative product reviews were then posted the very next day: 19/06/2026

In addition:

• The delivery postcodes associated with these orders are all located within approximately a 300-metre radius of each other.

• Multiple orders therefore appear to have been placed at essentially the same time, within an extremely small geographical area, followed by negative reviews the following day.

• I subsequently found posts in a local Facebook group from recipients at these addresses.

• The residents stated that they had received packages at their addresses, but the names on the packages were not people who lived at those addresses.

• The recipients themselves expressed concern on Facebook about receiving packages addressed to unknown individuals at their homes.

• Screenshots of these Facebook posts and the supporting evidence have been attached privately to Case ID 13151886352.

I am deliberately not publishing customer names, addresses or order numbers on the public forum. Amazon can see all of this information within the case.

The case evidence includes:

Review Name | Review Date | Review Link | Order Number | Order Date | Customer Order Name | Customer Address

It also contains the supporting screenshots and the Facebook group evidence.

The combination of:

same order date (18/06) → same review date (19/06) → addresses clustered within ~300 metres → names apparently not belonging to residents → actual residents independently reporting the unexpected packages on Facebook

appears highly unusual and, in my view, provides strong grounds for Amazon to investigate whether these orders and reviews are connected.

I want to stress that I am not asking Amazon to remove legitimate negative reviews simply because they are negative. I am asking Amazon to investigate what appears to be coordinated review manipulation and take appropriate action if the activity violates Amazon's policies.

Could one of the Amazon forum moderators please review Case ID 13151886352 and escalate the evidence to the appropriate Reviews / Community / Abuse investigation team, rather than directing me to Feedback Manager?

I am happy to provide any further evidence privately if required.

Thank you.