Here we go again, 5 products this morning that contain errors in the Amazon listing, this time it is a Sheaffer pen,it says rollerball in the title and the image is a ballpoint, Amazon refuse to accept the evidence that the title is wrong and roll out the same old story that 'only the person who created the listing can amend it' so no matter what appears in the listing it stays the same, it could be a picture of a bra and they would still refuse to do anything about it.

The only reason that I am posting this is for me to keep a record of it, so far I have a list of over 300 products that contain serious errors, either wrong colour, wrong description, wrong image and it is not only third party listings, there are many Amazon listings that are also incorrect and that is why their returns are so high, the warehouses are bursting with returns and they actively promote the sales of full cheap returns pallets for sale of items that have been returned because they were different to the listing.

A business that allows this to happen has serious issues and who knows what else is wrong in the business based on the performance and quality of the catalogue.

Case 12212354192

I have had a long conversation with seller support and they have confirmed that there is nothing that can be done unless the entity creating the listing changes it, I asked him that if a distasteful image appeared in the listing would he be able to do anything about it and he confirmed that he would not.

So this is why I have removed over 300 listings in the past months as there is nothing anyone can do about amending incorrect listings.

I have been writing about this for over 5 years and nobody ever listens, the criteria for amending a listing should be as follows, REGARDLESS of any other criteria:

1) EAN Barcode for the product to confirm description

2) Actual images of the product to confirm match to the barcode

3) Identifying what is incorrect in the listing and what needs to be changed

4) In the case of a wrong description, the correct description to be checked against online descriptions matching the barcode or other evidence that can be corroborated.

If they are then satisfied that 100% proof has been given the listing should be amended, responsible sellers know when these listings are incorrect and approximately 30% of the Amazon catalogue has errors that are never fixed and this causes issues with buyers and complaints that only the seller gets punished for by Amazon.

If Amazon corrected the catalogue or gave means to correct it, turnover would increase by millions and that is a fact, not withstanding that it makes Amazon look very unprofessional to have these incorrect listings and never do anything about it.

@Seller_PIHyltK09pbl3

There's a quite simple fix to this problem and so many other listing problems encountered by Amazon sellers.

The solution is to give all sellers their own shop and listings to look after just the same as eBay do, AND GET RID OF THIS ANTIQUATED CATALOGUE SYSTEM.

Over 20 years of eBay membership and having thousands of listings not once have I had a listing title or photo changed or the description messed about with, EVER.

Since we started on Amazon 10 years ago we got to a peak of almost 3000 listings, this has slowly dwindled to around 300. We've had to remove 90% of our offers due to changes made by others that we can't fix due to Amazons systems or intransigence. Also we can't add to our offers as Amazon has made it virually impossible to list new items.

eBay arn't perfect, far from it, but once we make a listing on their platform we can forget about it untill it sells out, whereas on Amazon it's just one long worry thinking what will happen tomorrow and the endless checking we have to do.

Hello,

I’m reaching out via the UK forum due to lack of response on the DE marketplace forum.

On amazon.de, our Premium Shipping was suspended due to OTDR, despite the fact that:

– All orders were dispatched within declared handling time

– Delays occurred after carrier handover due to severe weather

– MFN Prime performance assessment was officially paused due to weather (2026/01/04–2026/01/10)

Since the suspension:

– Buy Box share dropped to nearly 0%

– Daily sales decreased from approx. 4,000 EUR to 300 EUR

A full Plan of Action has been submitted and multiple cases are open, but we have not received a substantive response from the responsible Performance team.

Could an Amazon moderator please review this situation and advise on escalation for the DE marketplace?

Thank you in advance.

Amazon Customer Services, breaking Amazon own rules, yet again.

Others had this yet?

@Seller_FJwyF3iu5qxUY

Issue with Order Number: 202-4044015-2821129 . Case: 12143634252 .

TWO issues, both caused by Amazon Customer Services for this same order, the 2 emails just a few minutes apart.

1 = Amazon Customer Services SAYS: Reason for contact: the cx specifically wants a pickup from his address, the same address where the item was delivered. for further details kindly contact the cx on his email, [e-mail address removed] .

MY COMMENT NOW: Amazon Customer Services should know that a direct email address of a Buyer cannot be provided, so I cannt do as demanded by them! - also AMAZON do not say a Seller has to arrange a pickup, just we have to provide a return address and authorise a RMA (which is automated anyway).

2 = Amazon Customer Services SAYS: Reason for contact: The cx is not able to take the item out for drop off, kindly provide a repaid return label, respond within 48 hours with resolution or else a refund claim will be filed against you!

MY COMMENT NOW: Amazon Customer Services should know that is threatening behaviour, virtually blackmail, and certainly even if a Customer said this, they should not say so! - Sellers do not have to authoirise a return that was automatically authorised, it shows our return address, so the Buyer can return the item if unwanted. 'or else' is threatening. Why should we get a refund claim filed against us (they mean A-Z Claim in any case), as the Buyer was authorised to return the product, so they cannot just be given a £300 item for free.

I have said to raise as a complaint, but Amazon CS know they can use words with such arrogance and get away with it. In fact encouraged against all the terrible bad Sellers, as no good Sellers according to Amazon.

If Amazon really hate Sellers as much as they show, why not just sell everything themselves, buy from a Seller, and resell, then Amazon can refund Buyers out of their own money, or do as they please. Provided, once items returned to the Seller are actioned with refunds, only if faulty and in good condition, etc. Not a demand to still lose more, that shoud be Amazon's loss.