Hi. We are a UK brand-registered supplement business. We sell own-brand products that are manufactured to our spec in the UK. We are looking to expand to the US and want to get our compliance ducks in a row before we do.

Our UK-based manufacturer is FDA-registered and has Eurofins GMP. Does anyone definitively know whether Amazon US will accept this for supplement compliance. The GMP certificate does not mention 21 CFR 111/117 (as this is a US standard) so looking for confirmation whether a Eurofins GMP certificate that states conformity with ‘Codex Alimentarius GENERAL PRINCIPLES OF FOOD HYGIENE CXC 1-1969, revision 2022” would count as an "equivalent".

1. Listed a generic product on an ungated listing which was for the generic product

2. Chinese seller emerges and changes product title to include thier selling name (previous brand name remains) and alter the listing to look like thiers. The brand and subsequent trademarks has no relevance nor connection to them, hence the fact they had to submit a counterfeit claim with all details being about brand. Clearly Amazon did not check it and allowed it blindly to hit my account.

3. They submit a IP Violation for COUNTERFEIT goods claiming "unauthorizedly listing our product and has improperly used our brand name, product title, images, videos, and A+ content on their product page. This constitutes a serious infringement of our trademark rights and copyrights, and has already caused harm to our product sales and customer ratings."

4. Obviously all the above is false, its not even thier listing (all EU markets retain the original title which contains the brand name - which is NOT them) - the listing existed and I listed the product I also have to sell against it correctly. No IP has been infringed, nor any harm.

5. What is the procedure to report the seller who is trying to manipulate the listing and also claim a full monopoly on sales?

6. I am so tired of this rubbish on Amazon, Im truly deflated, not bothered, and dont even care about it, but want to simply resolve it as I walk one step closer to leaving this selling platform, in the hope at least, one day when the day comes, we can part ways with no hard feelings... I just havent got the energy for it anymore...

Hello to all, the buyer left me a feedback 1 star "I did not receive my package; the seller insists it was left in a safe place but acknowledges it was left outside the front door (and was in all probability stolen). My safe place is inside my porch or with my neighbour . They refuse a refund or a replacement so I have had to buy the product from another seller as my cat has ckd and this was for him. Dreadful service" The item has been delivered with tracking number FT220209558GB via Royal Mail (can't post the link, because Amazon didn't allow me). So the buyer firstly try to get money from me, but told him that already delivered and also have a Proof of delivery(picture taken on delivery time by courier). Now she have the item and money of course.... You can check that when you click on Confirm postcode => RG14 5RG . Of course the software reject my appeal with reason "

We have reviewed this feedback and found that it is not in violation of our guidelines and has been retained. To request further review of this decision, re-open the case in Case Log." as 99,99% of the cases here... So can you please remove this feedback, because impact on my Order Defect Rate ? Thank you !

@Seller_DNQGSsdC7DccM @Seller_z3k8APxGfbQEK , @Seller_TSXM2A5nxWSuH , @Seller_gAhPNiLrkfTcr , @Seller_Huz6FT08OxHAR , @Seller_hnDMgUKxMh1V4 , @Seller_XUNeUuvrQDpgP @Seller_VJ4XoAkjDpjPH @Seller_mIRnuhdx7l5sN @Seller_pcsb5w54JugEA @Seller_fgtTzyHQfOM1x @Seller_iTgjdgiRqiPsn @Seller_XUNeUuvrQDpgP

***1 Error One or more items in this shipment cannot be sent. Reconfirm shipment quantities in Step 1 to view details about the error This will activate the Confirm button.***

Hi

I'm busy creating my first shipment to Amazon (FBA) and getting this error. I have checked, and re-checked quantities, which are correct. I've done some trouble shooting, redone the process, confirmed it's only going to one destination (not split into multiple FC's). And still the error persists. Some guidance and best practice would be appreciated. Thank you!