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    Results for "10등급장기연체자대출 탤ㄹH문의 Banonpi 바넌피선불유심내구제 전주시24시간당일소액급전대출 당일30만원급전지급 선불유심팔아요"

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    Seller_C6Bj6Jt3GcMJZ
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    Results for "10등급장기연체자대출 탤ㄹH문의 Banonpi 바넌피선불유심내구제 전주시24시간당일소액급전대출 당일30만원급전지급 선불유심팔아요"

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    Seller_C6Bj6Jt3GcMJZ
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    Return window
    by Seller_C6Bj6Jt3GcMJZ
    Amazon replied

    Currently Amazon has 30 days return window and customers are using the product for 28 days and then raising the return saying no longer needed !

    A customer bought a product from us and after using it for 28 days, she send a message that the colour in the listing looks pure white but the actual product is off white so i want to return it.

    This is leading sellers to a stage where the business becomes non sustainable.

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    Seller_QTT5oP45IFvQZ
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    Return window
    by Seller_QTT5oP45IFvQZ

    Hello @Seller_C6Bj6Jt3GcMJZ,

    My name is Ana, from the community manager team. Welcome to the seller forums.

    In the UK, customers have the right to return most items within 30 days of receipt under distance selling regulations; this applies regardless of the reason given, and Amazon's return policy aligns with these consumer rights. While we cannot change this window, there are steps you can take to protect your business.

    If the item is returned in a used or damaged condition that reduces its value, you may be eligible to file a SAFE-T claim (Seller Assurance for E-Commerce Transactions) to seek reimbursement. SAFE-T claims must be filed within 7 calendar days from the "returned/delivered to seller" status, and your account must have already been debited for the refund. You can access this through Seller Central under Orders > Manage SAFE-T Claims.

    To reduce colour-related returns going forward, I'd recommend reviewing your listing to ensure product images accurately represent the true colour under neutral lighting; and adding a note in the bullet points or description clarifying the exact shade (e.g., "off-white/cream" rather than "white").

    If you believe a customer is abusing the return process, you can report this through Seller Central by navigating to Account Health > Report Abuse.

    I hope this helps. If you have a specific order or case ID you'd like us to look into further, please share it and I'll be happy to review.

    Kind regards,

    Ana

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    Seller_nMvvMNiZTUmR1
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    35 day hold on funds for policy Violation --no help from health team
    by Seller_nMvvMNiZTUmR1

    Been stuck with a Violation of the Selling policies and seller code of conduct

    Account active but funds on hold

    I have supplied information needed vat documents proof of delivery etc.... submitted a plan off action holding up my hands for the problem but nothing seams to work

    root cause was i sold items i didn't have in stock hoping i could source them after which i do not normal do but tried a different business model

    This is 30 orders of 6k+ items sold per month on FBA and FBM

    Health support are useless just saying add what there asking for but with no detail

    help needed

    Subject Line: Additional information needed to reactivate your disbursements

    Thank you for your submission. Your disbursements cannot be reactivated at this time because the provided business information is incomplete or doesn't match your account records. Submit order fulfillment documentation and business information including proof of delivery, business website or email, bank information, or registration documents.

    How do I reactivate my disbursements?

    To reactivate your disbursements, go to your "Account Health" page and click "Submit new information" on the banner at the top and follow the instructions provided:

    https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_ap

    Why did this happen?

    We have taken this action because we observed a significant increase in your sales or an unusual change in your selling patterns that requires account verification. To protect customers and maintain marketplace integrity, we review accounts when sales activity is not supported by established account history or verified business information.

    We leveraged a combination of automated means and expert human review to identify this issue and make this decision.

    To learn more, review our Selling policies and seller code of conduct:

    https://sellercentral-europe.amazon.com/help/hub/reference/external/G1801

    What happens next?

    Your disbursements will remain on hold for up to 30 days. Once the review is complete, you will receive a separate communication regarding the outcome.

    We're here to help.

    If you have questions about this policy, contact us:

    https://sellercentral-europe.amazon.com/help/center

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    Seller_exWMdCdbEu167
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    Urgent Assistance: A-to-Z Claim – Lost Return, ODR Impact & No Available Recovery Path
    by Seller_exWMdCdbEu167

    Hello Amazon Team,

    I would appreciate assistance regarding A-to-Z Claim Order 026-1136319-4342761. We are not disputing the customer's refund and are not requesting a further review of the customer's entitlement to a refund. Our concern is the seller liability and ODR impact associated with this claim.

    Summary:

    • Customer opened a return and later advised that the parcel appeared to be lost in transit.
    • The returned item was never received by the seller.
    • Amazon's original A-to-Z decision stated that the return was lost or misplaced in transit and advised the seller to file a claim with the carrier.
    • We followed Amazon's guidance and contacted the carrier; however, the carrier confirmed that only the sender can investigate or submit a claim. As we are not the sender of the return shipment, the recovery route suggested in the A-to-Z decision is unavailable to us.
    • The appeal was denied, with Amazon again stating that the return was lost in transit due to no tracking updates after 30 April.
    • The claim has now been counted against ODR (with notification of "at risk of deactivation") despite the original decision stating it would not impact ODR.

    Our concern is that the seller has been left with neither the returned inventory nor a viable recovery path. Amazon's original decision stated that the return was lost or misplaced in transit, and the appeal response stated that the return was lost in transit due to no tracking updates after 30 April. Despite this, the seller remains financially liable and the claim is now impacting ODR.

    Please review this case and advise:

    1. Why the seller remains financially liable when the return was never received and the carrier confirms the seller cannot submit a claim.
    2. Why the claim is now impacting ODR when the original decision stated it would not.
    3. What recovery mechanism is available to the seller where the carrier confirms only the sender can investigate or submit a claim.

    Any assistance would be greatly appreciated.

    Thank you.

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    Seller_QnIeWkQ7M255q
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    Why does my listing look so weak ?
    by Seller_QnIeWkQ7M255q

    I just found out that I needed two things to have a proper listing:

    1. A Trademarked brand in order to qualify as a Registered Brand

    2. Pay Amazon £30 (monthly) to become a Professional seller

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    Seller_ukx1K9S8cM6lK
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    Unable to edit EU listings auto-created from UK
    by Seller_ukx1K9S8cM6lK
    Amazon replied

    Hi Amazon Community Managers,

    @Seller_RSwABJNHpHnEZ@Seller_l7Jtck9jxnEA0@Seller_XUNeUuvrQDpgP@Seller_z3k8APxGfbQEK@Seller_xkwDczt8sPSmx@Seller_b91S9zQ2eKxLt@Seller_l3eCP9f1PtJXC@Seller_PIHyltK09pbl3

    I'd appreciate your help resolving an issue that has dragged on for over two weeks across multiple Seller Support teams without resolution.

    Background

    I'm a Brand Owner selling via FBA UK with Remote Fulfilment to the EU (no FBM). When I first created my UK listings and sent stock to UK FBA, listings were automatically replicated to eligible EU marketplaces, with English copied from the UK listing and auto-translations generated for local languages. That part worked as expected.

    The problem

    A year later, I updated the text fields (title, bullets, description, keywords) on the UK listing. None of these changes cascaded to the EU marketplaces, even though I have never manually touched the EU listings.

    What's happened so far

    1. Ticket 12429186442 (UK Seller Support): I was told to contact each EU country's local Seller Support individually — contradicting previous guidance that UK Support handles this. Escalation declined to help further.

    2. Ticket 12441793322 (DE Seller Support): After 10+ emails, I've received conflicting answers:

    • Initially told to edit the listing myself, then told listings cannot be updated after initial setup.
    • Told the German auto-translation from the UK English is poor quality, but that their team cannot edit it. I was asked to provide corrected values in Excel, which I did — only to be told nothing can be done.
    • Told I could use inventory file upload for both languages, then told this wouldn't work either.
    • Separately, when a customer on Amazon.de toggles the language to English, the listing still shows the oldEnglish text that was never refreshed from the updated UK listing.

    What I need

    Two straightforward answers:

    1. How do I edit the local-language text on an EU listing that was auto-created from my UK listing?

    • Correcting poor auto-translations
    • Adding local-language text where no translation was generated

    2. How do I update the English text shown on EU marketplaces via the language toggle, so it reflects the current UK listing?

    Editing a listing is basic functionality and shouldn't require separate tickets in every marketplace. Could someone please take ownership of this and provide a clear, definitive answer?

    Kind Regards

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    Seller_qYRQV5s4QoToM
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    Selling application not being reviewed
    by Seller_qYRQV5s4QoToM

    Case ID: 12766271502

    My selling application keeps being declined. I’ve uploaded 10 seperate invoices consisting of 100 units in total. It seems the automatic checker overlooks when there’s more than one invoice. Can an actual human please review my case manually as I have reached all requirements. 

    @Seller_lmwzklfLOK2Ob

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    Seller_x8zGGRiQZFMZ6
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    Account deactivated - documents have been sent
    by Seller_x8zGGRiQZFMZ6

    Hello,

    Since March I have been trying to verify my account. I have sent the required documents. They kept asking for more information, which I sent multiple times.

    I contacted Seller Support multiple times asking for help with this process and pretty much got zero help back.

    Yesterday I received an email saying my account was deactivated.

    "After reviewing your account, we found that your Selling on Amazon payment account could not be opened because we were unable to verify the information you provided during registration."

    We were unable to verify the information you provided when registering for a Selling on Amazon payment account and, as a result, your Selling on Amazon payment account could not be opened. Unfortunately, this means that you will not be able to continue to sell on Amazon.

    We leveraged a combination of automated means and expert human review to identify this issue and make this decision."

    What is the next step with this?

    Seller Support are useless - I keep going round in circles with them and there is no telephone support. I've contacted them again today and yesterday asking for specific help in which information could not be validated but they can't help me. The last thing I heard was they would escalate it to a different team and to expect an email within 24 hours (but I've been through this before and had no luck. :( )

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    Seller_yg51YbLURFlxB
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    Amazon Deactivating account for ASINS not listed! Advice do not sell on Amazon thats not your brand.
    by Seller_yg51YbLURFlxB

    So i have got another violation.....whats new right. Im sick of these violations from pain in my bottom customers who scam the system and worse competitors. I will have loads of sellers on here that will agree with me .

    I find a listing, submit a request with what they want, 10 units of ferrari badges and DING i can now sell a ferrari. Ive been penalised on products that have been just that and would thing 80% of sellers do the same then source products in that brand.

    Ive had inventory that has been flagged (By robbing customers or competitors) resolved the claim by removing it because what amazon wants is not enough, only to get penalised in the future.

    I import my stock from china make sure they have certification and provide what amazon needs but if they can except it not biggy, we move on.

    So here are the asins im assuming are listing ive tried to list on because there is randoms ones out there that are not supposed to be there WINK WINK:

    B00JAMLFHQ, WHICH IS MALSON MARGLELA. A clear version of Maison Margiela perfume brand but someone has found a loop hole and so right is selling on it.

    Ive also been flagged for a ASIN B00GJVSWQS which is dog treats????? yes dog treats. This category is automatically excepted to sell without invoice etc.

    Other Asin are previous flagged and i resolved it by removing lising as AMAZON wont except documentation which is fair enough.

    Its like having a ex wife/husband you part ways only to relaise they bring up old stuff not to recover and heal lol.

    I have got one asin (another air quote customer complaint) on Coco Chanel with loads of sellers and also mystery listings too WINK WINK. I provided what they want to list with invoice of 10 units and DING im in. I Sourced my product with legit documentation and still not enough!

    I will do some digging to give me piece of mind that ive done what i can and if it gets deactivated...... it gets deactivated.

    Amazon is the hardest plaform to sell on and the most stress if your trying to run a business. My advice is dont sell on this platform. Policys are to tight and too many loop holes to get you removed. If you have a brand/white label (like i now have) then maybe sell on here because alot of eyes in one place gives you alot of visability.

    Its not the end of the world and i dont personally care. I find it dissapointing that Amazon continues to punish legit business owners.

    Oh also before i go they are holding my funds ransom for 60+ days .

    Enjoy selling on this platform folks because its going to be a bumpy ride.

    Lee Gales

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    Seller_UdCB3aWxjRwo9
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    1-day delivery is showing one day later than expected
    by Seller_UdCB3aWxjRwo9

    Hi @Seller_BWZpZvC1Lepg5

    Our case ID is 12886115912

    This started happening 3 days ago on the 11th June. Since we're a gift shop and most sales are last minute we haven't sold our best seller for 3 days (we normally sell 30 a day) and our ad spend is being wasted too as people are viewing and then leaving.

    We're using 0 day handling, not SSA (so can't blame carrier predictions) and we're PD eligible with top metrics. Our Fulfilment Insights Dashboard says we're delivering 1.1 days ahead of the promised delivery time so this isn't performance related. Our OTD is 97%. VTR 100%.

    It's also worth noting that our standard delivery free option has not changed or been padded. This is showing correct so this has something to do with premium delivery not showing.

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