Hi

Just wanted to ask if anyone has a way to fight this Amazon behaviour in order to increase reimbursement value?

We sell aftermarket parts for e-scooters, there are always buyers who do casual 'switcheroo', take our item and return original broken/damaged items. Of course original items are materially different with serial numbers, different brand, colour, etc. so it's an easy claim with Amazon. Now the problem since around 2025 is that:

1) Customer buys item in NEW condition

2) Customer returns different item. Amazon I assume clearly sees this and puts it under Used - Poor condition and places it in Unsellable condition, forcing removal.

3) Upon inspecting the item personally and submitting the case to Amazon, seller support only reimburses like 20% of the item's actual cost (not the sales price, but our own cost). So in the end, for example 45 GBP item (for new condition), only 3.50 GBP reimbused (item cost is 15 GBP in this case).

I understand that Amazon changed it's policy at some point to reimburse deemed costs for lost items, etc. and normally they are more or less correct. The problem is with Amazon rating returns as Used, even when customer has received brand new item and it was sold in NEW condition. I have tried revaluation tool and submitting invoices with no success.

Thanks! :)

hi, thanks for sharing. Have you signed up again for the Professional account>? Do you still have these Amazon shipping fees added to your shipping? Have you managed to remove it? I have been stuck like this for 2 weeks now.

G'day Amazon Inventory Team,

Plz help!

My shippment FBA15KWJSZSL

Last case ID: 11685133282

My products stuck in FC UKK1 and XLH4 over 1 week, the associate keeps telling me to wait. But as I know, these 2 FC are NOT designed to ship products to customers(discussed in references below). I've also reviewed my previous shippments(e.g. FBA15KQJJ86P, FBA15KK5VY8G, FBA15KKHC7G5), they were never been transfered to these 2 FC center.

ref:

https://sellercentral.amazon.in/seller-forums/discussions/t/7f2e5946-a02a-411e-b8a6-ab416af427b3?postId=47de77e1-1958-4bd8-8a15-9ab2973545f9

https://sellercentral.amazon.in/seller-forums/discussions/t/6e246f70-c045-4eac-ab83-ce67ccd8e5fd?postId=1d001327-bc1a-4dfd-a051-57e48510cc48

The last seller incounters the same question now, plz help!

We sell hoodies which have an EU regulation that drawstrings must not be present on kids sizes. Yes absolute Nanny State noncesence. Over the last 2 weeks we have received 3000 "Policy Compliance Issues" and there are more each day. These are coming in regardless of whether the hoody is a kids or adults size. How do I batch appeal all at once and stop more coming? We do not have time to complete a several page form and upload a spec sheet for thousands of these things.

I don’t know what you mean by template. It’s a tax on Amazon revenues at 2% and being Amazon, they make us pay it.