Our account has undergone Amazon KYC review and is currently in a suspended state

The Amazon seller's system seems to have a serious bug

Within 24 hours after we submitted the Amazon KYC documents, the system showed that the KYC had been approved, but unfortunately our account is still closed

At present, we are unable to obtain any information regarding the account closure, and we do not even know the reason for the closure

We have been operating legally and paying taxes, and Amazon has withheld and paid 20% of our sales tax on our behalf

At present, this is the busiest period of our business, and the inability to sell has brought us tremendous survival pressure. Our employees and I are currently facing risks to our livelihoods

Unfortunately, we have submitted multiple cases, sent emails, and called customer service, but have yet to receive any solvable solutions or actionable guidance

We can't even know what we did wrong? What are the reasons for our account being suspended?

Therefore, I earnestly request the following:

My issue was intervened by an Amazon verification specialist, rather than automated decision-making.

Any suggestions or experience sharing from other sellers facing this issue

We have invested a lot of time, energy, and resources in selling our products on the Amazon platform. I sincerely hope that Amazon can fairly and quickly resolve this issue, which concerns the livelihoods of dozens of employees in our team

Thanks to everyone

I am posting here to request support and visibility regarding a serious issue with our seller account. For nearly two months, our account has been repeatedly deactivated, reactivated, and reviewed without any clear explanation. We are sharing our experience so other sellers are aware, and we are requesting that Amazon investigate the matter properly.

Timeline of Events

16 October 2025: We received a notice requesting Account Verification. All required documents were submitted immediately.

20 October 2025: We were told our account passed verification, but we still couldn’t withdraw funds.

5 November 2025: Our account was suddenly deactivated without any notice or explanation.

After contacting Amazon, we were told the issue was related to “business establishment.”

Every time we contacted the Account Health Team, we received a different explanation.

14 November 2025: We were informed that our account had been deactivated incorrectly. We were asked for additional documents, which we provided within 24 hours.

27 November 2025: We received a message saying we passed verification again and our account was active.

28 November 2025: We were contacted and told to ignore the previous message with no reason provided. We were told KYC verification was still ongoing.

5 December 2025:

Our entire catalogue and all listings were removed with no explanation.

After several calls, one agent told us that KYC was fully resolved and the issue was “Policy Compliance.”

Another agent later told us KYC was still pending.

On the same day, we were also told that our account was verified and that there appeared to be a technical discrepancy on Amazon’s side that would be investigated. We have not received any update regarding this.

Our Concern

As of today, we still do not have a clear answer on whether the issue is:

KYC verification

Policy Compliance

A technical error

Or a combination of these

What we do know is that we passed KYC verification three times (20 October, 27 November, and 5 December), yet the account remains restricted and our listings removed.

Impact & Request

This has caused serious disruption to our business, and the inconsistent communication from the Account Health and KYC Teams has made it impossible to understand what the real issue is.

We respectfully request:

Clear written confirmation of why our account is deactivated.

Clarification of our KYC status.

An investigation into the technical discrepancy acknowledged on 5 December.

A full review of all actions taken on our account since 16 October.

Restoration of our listings if no valid policy violation exists.

We have attached all correspondence and notices related to this issue.

We are also prepared to escalate this matter further, including raising it with our local Member of Parliament, because no seller should have to face such inconsistent handling or lack of transparency.

We hope this post helps other sellers understand what has happened and encourages Amazon to review these processes more carefully.

Thank you.

@Seller_b91S9zQ2eKxLt

IT IS STILL HAPPENING WITH RM DELIVERIES. Twice today. AND MORE THAN THAT THE PROPOSED TAX IS AROUND 50% OF THE ITEM VALUE (NOT 20%).

DESPITE ALL THIS THE CUSTOMERS ARE REGULARLY BEING ASKED TO PAY TWICE.

THIS IS A RM ISSUE SINCE ALL THER EU DELIVERIES ARE MADE AND PAID THE SAME WAY WITHNO ISSUE.

THIS IS AN ISSUE AMAZONneed to sort with RM because one seller does not have the contracts.

thanks for your reply Adam, majority of problem is sorted but no team is taking ownership; they are forcing me to go to each market individually. At first they said we did refresh and all should be good; it worked for few places but failed for few marketplaces, support team closing ticket and asking me to reach out to impacted marketplace

I am following these steps but so far wasted 20+ hours over past 1 week; i.e. for each country there is are 2 titles (one that i can edit (it seems) and other that i cant access), support team asking me to give text so that they can update, they did for few but then failed for some.

Basically, for each country (say DE as an example), the DE language title is fine (as per Manage Listing page) but then when i click on Product link (on Manage listing), the product detail page shows title in DE (fine) but when i toggle language to EN then title is old; for DE market they fixed it manually.

For NL market, both NL and EN toggle shows in dutch language. Just now raised another ticket to fix this. New ticket 11781961892

To be very frank, this looks like untested system made live in production; these are basic features (creating/editing a product, translation, toggle) but it has meant we focussing on testing amazon system in production rather we focussing on selling and expanding our business with marketing, new products etc. I am new seller and amazon setup and basic selling has overwhelmed our entire team. Pls see if this part of process can be fixed and streamlined.

Yes same here. I have had over 20 poppy wreaths stuck in reserve for over 6 weeks showing FC transfer. They are charging me oversize storage fees on these ( even though not oversize) and I cannot create removal or anything. Contacting seller support is a waste of time and for the sake of my sanity I have given up with even contacting them.

I really dont know when seller support became so hard to work with and useless - sadly