Over 400 listings deactivated in 24 hours with same reason. Have been selling for years. Has anyone experienced the same

Check your SSA templates. If you upgrade the occasional item to Tracked 24 then they may have modified your template to say you are sending by Tracked 24 as well as Tracked 48 and these are creating some incorrect delivery promises.

I have switched SSA off for now as the delivery promises where really not right.

Hi everyone,

I’m looking for advice from sellers who have dealt with FBA reimbursements, mandatory removals or incorrectly classified inventory.

I had 312 identical units of one product in Amazon FBA. Amazon has now disposed of 52 units, and I am extremely frustrated because I still have not received a clear explanation of why.

Here is the timeline:

1. May 5, 2026: Amazon says it sent a notification warning that the product required compliance documentation and that documents needed to be submitted to avoid deactivation.

I submitted the required compliance documents. The testing was Passed by CQC Intime Testing Technology Co., Ltd.

2. July 22, 2026: The compliance testing was completed successfully.

3. August 3, 2026: Amazon says it sent another notification stating that the listing was deactivated due to missing compliance documents and that I had 30 days to remove the FBA inventory, otherwise it would be disposed of at my expense.

I appealed and provided the required documents.

4. August 9, 2026: 52 units were placed in Defective status.

5. August 12, 2026: Amazon Support confirmed in writing that the listing was active and had no policy violations. I was also told that the offer was not appearing only because the inventory was out of stock.

From August onward, I contacted Seller Support repeatedly, often every 2–3 days, asking why these 52 units were Defective and how I could fix the problem. I was repeatedly told that the investigation was still ongoing and that I should wait.

September 22, 2026: Amazon says it initiated an automatic removal and destroyed the 52 units.

The biggest problem is that Amazon has given me different explanations:

- First, I was told the compliance documents had not been submitted. I provided proof that they had been submitted and passed, and Amazon confirmed that the listing was active and compliant.

- Later, Support mentioned possible label-related and detail-page defects, but could not provide any specific evidence or photos confirming these defects.

- Support also confirmed that the inventory report contains no specific reason explaining why these 52 units were classified as Defective.

So after almost two months of repeatedly asking for an explanation and being told to wait for the investigation, the inventory was simply destroyed.

I am now also being charged €554.32 for the disposal itself, separate from the value of the 52 destroyed units.

This has been extremely upsetting. I have been actively trying to resolve the issue for almost two months, but received very little information, and in the end my inventory was destroyed while I was still waiting for Amazon's investigation to be completed.

Amazon is now reviewing my reimbursement request.

Has anyone experienced something similar? How did you successfully challenge the disposal and obtain reimbursement when Amazon could not provide a specific documented reason or evidence for the Defective status?

I would really appreciate advice from experienced sellers.

So after losing a lot of money last year through my own DPD account. I decided to switch to buying Amazon Shipping and Signed For services on every parcel. It costs more because for some reason Amazon insists on using the old 1st Class and 2nd Class Signed for services which are more expensive than Tracked 24/48.

I was suprised by the lack of INR attempts. Maybe this was the correct way to go.

Until last weak. A fairly expensive camera was delivered via Amazon Shipping > Royal Mail 1st Class Signed For. It was delivered on time. Signed for by the customer. Customer opened a very generic A-Z with not much detail (which screams fraud).

Amazon granted the refund with "Seller Funded". I appealed > Denied. I opened a separate support case > Denied. I explained in the case that I have followed the rules EXACTLY to protect my account.

Realistically, what is my next step? Keep making cases? Threaten legal action?

I've followed the rules EXACTLY and I'm still being penalised when the item was SIGNED FOR! What do I do now? Exact steps please.

under uk law I understand it’s a requirement but why are people waiting 8 weeks , I’m still waiting , it says my account will get deactivated on 19th October I tried contacting through email or phone and still no response mind you I submitted my documents on 24 th August please help if you can