Hi Everyone,

I've been using Royal Mail Tracked 48 for sending FBM orders over the past year and my OTDR as always been 100%, I've noticed over the past week it has dropped to 91% due to 3 orders being delivered past the promise date. I shipped these orders by the ship by date, sometimes earlier and sent them all tracked by Royal Mail tracked 48.

I think its silly really punishing sellers for this especially when they have shipped on time and by a tracked service, at the end of the day once you've shipped the item its out of yours hands and down to the courier to deliver on time. Surely that's common sense

Even if you use a faster service such as Royal Mail Tracked 24 you can't guarantee on time delivery.

Just wondered if anyone could offer any advice on how to keep on top of it ? and at what percentage drop should I be concerned? I'm just really concerned with the Christmas period coming up and expected Royal Mail delays that I might get further hits on my OTDR rate

Thanks

We are using tracked 24. If we use our business account anbd take the post plus manifest to the mail collection centre our metrics crash. I assume they "forget" to scan the letters. Converseley if we print the lables and post them in the loalpriority post box we maintain 100% metrics.

For us printing online rather than using our click & drop account is far cheaper £3.60 compared with £40. Also the customer gets RM tracking info direct by email so we have fewer Wheres my stuff?

We are also facing the same issue. We were winning most of the buy box on our ASINs, but on the 5th Nov Morning, I lost all and haven't gotten any yet.

Upon contacting the seller's support, they asked me to wait for 24-48 hours for the update. After the 48 hours, I again contacted they said this is the peak season, our technical team is still looking into your problem. So now I am waiting for it, hopefully, we get a solution to it.

I have some new and existing campaigns for items we fulfil ourselves and they get 1000's of impressions.

As soon as I switched the product to FBA because they're now checked in, they're getting 0 impressions. It's been over 24 hours.

Seems like some sort of glitch?

I am facing a really bizarre and worrying situation regarding SDS compliance. On 2 October 2025 I submitted the SDS for my product following a product compliance request. Now 4 weeks later the status of the SDS on seller compliance page states "submitted" the SDS has not been reviewed or approved. My product is active and still selling but I am unable to replenish inventory and get blocked and referred back to the seller compliance page. Since the 9th October I have contacted many seller support agents who have to me, my product is not dangerous goods and there is no restriction to selling FBA. On 24 October I got another request to submit the SDS for the product. This is very strange when the SDS is already submitted as stated on the compliance page. It seems no seller support agent can resolve this problem and I am just told to be patient it is being workedd on. Please can Amy amazon staff on the forum look into this. The case ID is 11592793522.