We have had this issue for years with Amazons inaccurate delivery dates over weekends.

Parcels dispatched on T24 on Friday, all confirmed as being delivered on Saturday, week after week.

Saturday dispatch, confirmed as delivery Sunday...

Still, amazon shows 2-3 day delivery over weekends. Friday shows Monday, Saturday shows Tuesday...

4 x staff in on a Saturday to dispatch orders

99% on all delivery metrics, 200-300 parcels per day.

Seems to be the case for all FBM sellers, FBA doesn't have the same issue.

Annoyingly, Amazon seem to be doing this to force customers into choosing FBA over FBM.

Not sure if they will ever listen to us. I don't see why they do this, a lot of what we sell is unique, so it's not giving us a disadvantage compared to other sellers, just harming customers expectations.

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Hi, I wouldnt wait for a reply from the testers as they have an 8 month backlog due to Amazon's crazy new policy - luckily they delayed it as they originally started it in October! Standard Amazon. You need to approach the testing companies directly - some are better than others but all are overloaded. Then you will send them product iages and the test doc - if its less than a year old and up to date they will submit the DV number you gave them to Amazon with a positive result and the infringement is removed - It does look like you need to do this for all the countries - generally the cost is $50 - $100 for the submission. If you need a test $300 - 500. Interfracht tried to charge me $1200 before I called them out and they dropped it to $600 - so they are all trying it on and probably making heaps of money from this nonsense - I believe Amazon are doing this as a lot of Chinese sellers were just faking the tests and Amazon wasnt able to check the actual test numbers etc. If you need more help let me know and I will give you a good/fast tester in China

Hello,

I’m reaching out via the UK forum due to lack of response on the DE marketplace forum.

On amazon.de, our Premium Shipping was suspended due to OTDR, despite the fact that:

– All orders were dispatched within declared handling time

– Delays occurred after carrier handover due to severe weather

– MFN Prime performance assessment was officially paused due to weather (2026/01/04–2026/01/10)

Since the suspension:

– Buy Box share dropped to nearly 0%

– Daily sales decreased from approx. 4,000 EUR to 300 EUR

A full Plan of Action has been submitted and multiple cases are open, but we have not received a substantive response from the responsible Performance team.

Could an Amazon moderator please review this situation and advise on escalation for the DE marketplace?

Thank you in advance.

Unfortunately Amazon no longer allow the seller to submit the documents and you have to go through the testing route via Amazon and not via the Manufacturers. Its a completely ridiculous new policy and can cost 300-500 PER ITEM.

I dont know what Amazon are thinking doing it this way, but its very likely another greedy cash grab and they get commision from each of their 'trusted testors'.

I was trying to find this out myself earlier but couldnt find any useful info, so you'd just have to get a quote from one of the trusted testing providers on Amazons list. Searching on google and looking at different peoples posts just told me that it could be anywhere between £20-£300 per item, maybe even more depending on the item and what tests need to be done and what company you use....