Hello @Seller_zkvLtUzDB6RG5,
Thank you for reaching out with your question about Prime delivery shipping.
Can you use your Royal Mail shipping platform instead of Buy Shipping for Prime delivery?
Yes, you can use your own Royal Mail shipping platform even though it's connected to Amazon Seller. However, there are important considerations:
For Seller Fulfilled Prime (SFP):
As of October 1, 2023, Amazon removed the requirement to use Amazon Buy Shipping services for Seller Fulfilled Prime orders. This means you now have more autonomy to use your own shipping services and carriers, including your Royal Mail platform.
Key Requirements:
While you're no longer required to use Buy Shipping, you must still meet these SFP performance requirements:
- On-time delivery rate: 93.5% or higher
- Valid tracking rate: 99% or higher (tracking must be from an Amazon-integrated carrier)
- Seller-initiated cancellation rate: Less than 0.5%
- Delivery speed requirements based on product size tier
About Your Weight Settings Concern:
Regarding the issue with Buy Shipping being "set for 5 kg" when you have mixed items (2 kg or 5 kg) - if you choose to use your own Royal Mail platform, you'll have full control over how you handle different weight tiers and can optimize costs based on your actual package weights.
Will This Affect Your Prime Badge?
No, using your own Royal Mail shipping platform will not affect your Prime status, as long as you:
- Maintain the required performance metrics mentioned above
- Ensure your carrier provides valid tracking that integrates with Amazon's system
- Meet all delivery speed and on-time delivery requirements
For more detailed assistance, please contact seller support here.
— Angie