@Seller_sSkzzHms7Kxs6 please read below i asked the customer and he responded. Can you please explain why amazon seen as enemy? When your side going to understand we are business partner ?
How Amazon dare to open A to Z claim and Violation of policy of i am selling used as a brand new please explain?
15 Nov 2025 16:52
Hi David,
I hope you are well. I received an unexpected notification from Amazon regarding your return request and I need your help to clarify something urgently.
Amazon has informed me that the A to Z claim you opened was marked as “damaged or defective” and they also added a note about the item being “used.” This does not match the original reason you gave, which was only that the shoes were too small.
Can you please let me know exactly what you told Amazon Customer Service when you requested a new return label. Did you tell them anything about the item being used or damaged, or do you think Amazon may have misunderstood your explanation.
I need your confirmation so I can send the correct information to Amazon and fix this quickly. Thank you for your cooperation.
Kind regards
16 Nov 2025 04:49
I think Amazon may have misunderstood. I did not knowingly say that the shoes were damaged or used. The problem I tried to explain to them was purely about the return process. If it helps I can add here that the only issue was the size of the shoes.