Hi everyone,

I’m looking for advice from sellers who have dealt with FBA reimbursements, mandatory removals or incorrectly classified inventory.

I had 312 identical units of one product in Amazon FBA. Amazon has now disposed of 52 units, and I am extremely frustrated because I still have not received a clear explanation of why.

Here is the timeline:

1. May 5, 2026: Amazon says it sent a notification warning that the product required compliance documentation and that documents needed to be submitted to avoid deactivation.

I submitted the required compliance documents. The testing was Passed by CQC Intime Testing Technology Co., Ltd.

2. July 22, 2026: The compliance testing was completed successfully.

3. August 3, 2026: Amazon says it sent another notification stating that the listing was deactivated due to missing compliance documents and that I had 30 days to remove the FBA inventory, otherwise it would be disposed of at my expense.

I appealed and provided the required documents.

4. August 9, 2026: 52 units were placed in Defective status.

5. August 12, 2026: Amazon Support confirmed in writing that the listing was active and had no policy violations. I was also told that the offer was not appearing only because the inventory was out of stock.

From August onward, I contacted Seller Support repeatedly, often every 2–3 days, asking why these 52 units were Defective and how I could fix the problem. I was repeatedly told that the investigation was still ongoing and that I should wait.

September 22, 2026: Amazon says it initiated an automatic removal and destroyed the 52 units.

The biggest problem is that Amazon has given me different explanations:

- First, I was told the compliance documents had not been submitted. I provided proof that they had been submitted and passed, and Amazon confirmed that the listing was active and compliant.

- Later, Support mentioned possible label-related and detail-page defects, but could not provide any specific evidence or photos confirming these defects.

- Support also confirmed that the inventory report contains no specific reason explaining why these 52 units were classified as Defective.

So after almost two months of repeatedly asking for an explanation and being told to wait for the investigation, the inventory was simply destroyed.

I am now also being charged €554.32 for the disposal itself, separate from the value of the 52 destroyed units.

This has been extremely upsetting. I have been actively trying to resolve the issue for almost two months, but received very little information, and in the end my inventory was destroyed while I was still waiting for Amazon's investigation to be completed.

Amazon is now reviewing my reimbursement request.

Has anyone experienced something similar? How did you successfully challenge the disposal and obtain reimbursement when Amazon could not provide a specific documented reason or evidence for the Defective status?

I would really appreciate advice from experienced sellers.

I’m having two unresolved FBA inventory issues and would really appreciate advice from anyone who has experienced something similar.

1. 52 units marked as Defective

Amazon marked all 52 units of one product as Defective. I have asked Support several times what the actual defect is and requested a defect report or photos, but I still haven’t received any details. Support only suggested creating a removal order.

2. 4 units missing

I sent 52 units of another product to Amazon, but Amazon currently shows only 48 units in inventory. I asked Support about the missing 4 units, but I still don’t have a clear resolution.

Both issues have been ongoing for a long time.

Has anyone experienced similar FBA inventory problems? What is the correct way to request a proper investigation or reimbursement?

I would really appreciate any advice or experience you can share.

Thanks — and thanks again for your help.

I’m attaching a screenshot of the inventory statuses for clarity.

What I see: For all SKUs: At FBA = 52, On‑hand = 0, Reserved = 52 (or equivalent), Available = 0 — so Manage Products shows 0 Available for all six listings.

For one SKU the entire batch is marked Unfulfillable → Defective (52 units).

This is very confusing because Amazon has located the inventory in the FC and it’s shown as Available for sale / Prime eligible in some views, yet all six listings remain Out of Stock.

I already opened a Seller Support request asking: "Please investigate why inventory shown as “Available for sale” and “Prime eligible” is still showing 0 Available in Manage Products, leaving all six listings Out of Stock."

That case is still marked as Work In Progress and I have not received an answer.

Thanks for the screenshot. This makes the situation much clearer.

For the SKUs showing all 52 units as Reserved, I would ask Support to confirm the exact reason for the reservation and whether the units are in FC transfer or another processing status, and when they are expected to become sellable.

The SKU showing all 52 units as Unfulfillable - Defective looks like a separate and more urgent issue. I would specifically ask why the entire quantity was classified as defective and whether the units were physically inspected or this status was applied automatically during processing.

I would also ask them not to dispose of the 52 defective units while the investigation is still open, if disposal has not already taken place.

Since the existing case is already Work In Progress, I would add these specific questions and the screenshot to that case rather than opening another general inventory case.

Hello Amazon Moderators,

I need help escalating Case 13143295052 concerning what appears to be an FBA receiving/reconciliation error.

Shipment FBA15M1RS5S0:

248 units of CURATICK-10 (FNSKU X002J1U6HN) were sent.

Amazon's reconciliation initially showed:

6 units received

242 units: “Different item received from shipment FBA15M0GJNJ1 as FNSKU B0GM87NKP3”

The problem is that FBA15M0GJNJ1 is a completely different earlier shipment, and B0GM87NKP3 is CURATICK-5.

Amazon's own records now show those 242 + 6 = 248 units as CURATICK-5 inventory under the earlier shipment reference.

However, that earlier shipment contained only 360 CURATICK-5 units, and its own reconciliation shows 360 expected / 362 located.

There is also an important comparison: a subsequent shipment, FBA15M380BB6, contained the same CURATICK-10 product with the same packaging and labelling method, and Amazon correctly received all 52 units as CURATICK-10.

Seller Support has suggested “mislabelling”, but this does not explain Amazon's own contradictory shipment and inventory records. Even if an isolated unit had a labelling issue, that would not establish that all 248 units were mislabelled.

I have contacted Seller Support three separate times about this issue, but despite explaining the discrepancy in detail, I have not been able to obtain an explanation or resolution.

Could an Amazon moderator please escalate Case 13143295052 for an FC-level physical inventory investigation?

I specifically need Amazon to:

1. Locate and physically check the affected 248 units.
2. Explain why they were attributed to a different shipment/FNSKU.
3. Prevent the affected units being fulfilled as CURATICK-5 while investigated.
4. Correct the inventory to CURATICK-10 where confirmed.

I have screenshots showing all of the above and will attach them to this post.

@Seller_ZyGdB49sb7An4

@Seller_Udi0JNbTrsmUV

@Seller_seuhA2HFFSUGv

@Seller_NsKjQqJ8b47IS

Thank you.