In September 2025 our account was suspended. Amazon issued a 60-day notification on 9 Sep 2025 (deadline 8 Nov 2025). Amazon's automated MAR_ALSI system created removal orders on 18 Sep 2025 — 51 days early, 4 days before our account was restored. 577 units shipped to Bristol and East Midlands addresses completely unconnected to us. Amazon's own agents confirmed in writing the removal was premature and we were eligible for reimbursement. A different team then denied the claim without addressing those admissions. We have now engaged UK solicitors (LBA served) and are filing US AAA arbitration. Has anyone else experienced premature MAR_ALSI removals during a suspension period? We are building evidence of a pattern.

In September 2025 our account was suspended. Amazon issued a 60-day notification on 9 Sep 2025 (deadline 8 Nov 2025). Amazon's automated MAR_ALSI system created removal orders on 18 Sep 2025 — 51 days early, 4 days before our account was restored. 577 units shipped to Bristol and East Midlands addresses completely unconnected to us. Amazon's own agents confirmed in writing the removal was premature and we were eligible for reimbursement. A different team then denied the claim without addressing those admissions. We have now engaged UK solicitors (LBA served) and are filing US AAA arbitration. Has anyone else experienced premature MAR_ALSI removals during a suspension period? We are building evidence of a pattern.

Referring to Case ID: 12453728612, 12451447662

From Last 2 months, Amazon verification team is playing with me. There is a technical issue from Amazon side on my account. I had to change my business address as it was updated. I changed it and submitted the required information. I made a little mistake which was i forget to add a space in my address. it was 17 ST but i wrote 17st.

My account deactivated as I failed to pass the KYC just because of this little error. From that day I'm trying to edit the address but due to technical issue from Amazon backend I'm not able to edit the address as it says the following line when i edit and click on save.

"Could not save details You have attempted to modify a value that cannot be changed right now. Please refresh the page to see the updated state"

Now from last 2 months I'm asking Amazon to fix this technical issue or manually review my documents and reinstate my account but all i got from them is a reply saying that the case is transferred to internal team and after every 6-8 days the internal team replies that the issue is resolved and when i check again, the issue is never resolved and the circle continues again.

From last 2 months the same thing is repeating again and again and I'm so tired from this thing now. From last 2 months I cannot pay my team the salaries and Amazon is deducting the account fees + the storage charges + Now long term storage every month. Now FBA team is asking me to create removal order for all of my inventory. Cool

I’m sharing my experience here to see if others have faced something similar and to seek advice on how to resolve this ongoing issue.

For the past 8 months, Amazon has been holding approximately £52,000 in my seller account. Despite repeated follow-ups and providing all requested documentation, the issue remains unresolved.

The most frustrating part is the inconsistency in their responses. Each time I contact Seller Support, I receive a different reason for the payment hold:

At times, they claim it’s due to a KYC (Know Your Customer) verification issue, even though all required documents have been submitted multiple times.

Other times, they say there is an address verification problem, which again has already been clarified with valid proof.

Recently, they mentioned an HMRC-related issue, and even provided a case number.

However, when I contacted HMRC directly, they confirmed that the case number provided by Amazon is not linked to my company at all. This raises serious concerns about the accuracy of the information Amazon is using to justify holding my funds.

We have:

Submitted all requested documents multiple times

Responded promptly to every communication

Tried escalating through Seller Support

Yet, there has been no clear explanation or resolution.

This situation is severely impacting our business cash flow and operations. Holding such a significant amount without a consistent or valid reason is not only frustrating but also concerning from a compliance and transparency standpoint.

Has anyone else experienced something similar with Amazon?

How did you resolve it?

Is there a way to escalate this beyond standard Seller Support?

Would legal action or involving a regulatory body be effective in such cases?

Any advice or shared experiences would be greatly appreciated.

Thank you.

Sorry to hear of your issues.

I can only think that it's because your business registered address for VAT is "HM REVENUE AND CUSTOMS, RUBY HOUSE, 8 RUBY PLACE, ABERDEEN, AB10 1ZP".

I understand why you have that address but as your business address registered on Amazon is "145 JEFFERSON AVE APT 432, MIAMI BEACH, FL, 33139-7086, US", there is a conflict.

You are dealing with AI bots and it's probably unlikely that a human has even reviewed any of your 100 documents at any time, let alone taken any decisions.

I don't have a solution but surely you are not the only non-UK company to be in a similar situation as you? Someone is that position may be able to advise further.