In September 2025 our account was suspended. Amazon issued a 60-day notification on 9 Sep 2025 (deadline 8 Nov 2025). Amazon's automated MAR_ALSI system created removal orders on 18 Sep 2025 — 51 days early, 4 days before our account was restored. 577 units shipped to Bristol and East Midlands addresses completely unconnected to us. Amazon's own agents confirmed in writing the removal was premature and we were eligible for reimbursement. A different team then denied the claim without addressing those admissions. We have now engaged UK solicitors (LBA served) and are filing US AAA arbitration. Has anyone else experienced premature MAR_ALSI removals during a suspension period? We are building evidence of a pattern.

In September 2025 our account was suspended. Amazon issued a 60-day notification on 9 Sep 2025 (deadline 8 Nov 2025). Amazon's automated MAR_ALSI system created removal orders on 18 Sep 2025 — 51 days early, 4 days before our account was restored. 577 units shipped to Bristol and East Midlands addresses completely unconnected to us. Amazon's own agents confirmed in writing the removal was premature and we were eligible for reimbursement. A different team then denied the claim without addressing those admissions. We have now engaged UK solicitors (LBA served) and are filing US AAA arbitration. Has anyone else experienced premature MAR_ALSI removals during a suspension period? We are building evidence of a pattern.

I launched a product in May 2025 - July 2025. It has been nearly ten months since then, but on May 9, 2026, I received an email from Amazon stating that my account had been suspended. I promptly checked the content and found out that it was due to Article 3 of the "Amazon Services European Business Solution Agreement" and the Inappropriate Inventory Investigation Policy. However, during the two months of its listing, I did not receive any complaints or customer after-sales issues. At that time, the account was suspended because of a supply chain change. Later, I promptly contacted the supply chain to reissue an invoice as per Amazon's requirements, but they asked for a brand authorization letter. Since our sales method is brand manufacturer → certified distributor/ large enterprise → us → Amazon customers, we couldn't directly contact the brand manufacturer. During the sales process, my account rating was always in a healthy state, and I actively restored customer refunds and after-sales issues. After I reported this situation to Amazon, they informed me, "Your account and any documents you submitted will be evaluated through our internal review process. Please note that currently we cannot share the specific details of this enforcement measure." Currently, my funds cannot be reflected, the account has been suspended, and I have no income source at present. My family had a big argument with me because of this matter. So, what should I do now? Who can tell me how to handle it?

I launched a product in May 2025 - July 2025. It has been nearly ten months since then, but on May 9, 2026, I received an email from Amazon stating that my account had been suspended. I promptly checked the content and it was mainly due to Article 3 of the "Amazon Services European Business Solutions Agreement" and the Inappropriate Inventory Investigation Policy. However, during the two months of the product's listing, I did not receive any complaints or customer after-sales issues. As the account was suspended due to a supply chain change at that time, I promptly contacted the supply chain to reissue an invoice as per Amazon's requirements. But they asked me to provide a brand authorization letter. Since our sales method is brand manufacturer → certified distributor/ large enterprise → us → Amazon customers, we couldn't directly contact the brand manufacturer. During the sales process, my account rating was always in a healthy state. Regarding customer refunds and after-sales issues, I actively restored them. After I reported this situation to Amazon, they informed me, "Your account and any documents you submitted will be evaluated through our internal review process. Please note that currently we cannot share the specific details of this enforcement measure." Currently, my funds cannot be reflected, the account has been suspended, and I have no income source at present. My family had a big argument with me because of this matter. So, what should I do now? Who can tell me how to handle it?

I have been trapped in a vicious cycle with one listing for over two months that I cannot seem to break out of, despite multiple escalations.

Here is exactly what keeps happening, over and over again:

Amazon's automated pricing health system flags my listing as uncompetitively priced and removes my Featured Offer

I provide proof showing my pricing is correct and justified

Amazon reviews it, agrees my pricing is compliant, and restores my Featured Offer

Amazon's same automated pricing health system flags the exact same listing again for the exact same reason

Repeat — this cycle has now happened nine times in two months

The core problem is that Amazon's algorithm is benchmarking my fully personalised, individually laser-engraved, made-to-order product against generic non-personalised products. Every time a human at Amazon reviews it they agree the comparison is invalid and restore my Featured Offer. But the automated system never gets corrected and keeps triggering the same flag again.

This has been escalated to specialist teams, partner teams, and the Managing Director's Escalation Department. Multiple internal investigations have confirmed my pricing is compliant. Yet the automated system keeps overriding those findings and removing my Featured Offer regardless.

My Featured Offer is currently inactive again and the cumulative damage to my sales rank and revenue over two months is severe.

Relevant Case IDs: 12311440552, 12212512732, 12100552052, 12160617902

I would really appreciate a Community Manager's help in breaking this cycle permanently.

Thank you.