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Results for "92아너링크파싱 ⸨ 텔 FT24CS ⸩아너링크파싱-아너링크파싱-아너링크파싱-아너링크파싱-아너링크파싱-아너링크파싱-아너링크파싱-아너링크파싱-아너링크파싱"

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Seller_TGFOKOaNZmJoZ
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Deactiveted account
by Seller_TGFOKOaNZmJoZ

My account was deactivated two months ago due to Section 3, related to a product I sold in May. I haven't sold this product since then. I’ve provided all the requested documents and submitted five appeals, all of which were declined. Do you have any advice? Is there anyone here who can help me?

Today, Amazon informed me that they can’t verify the invoice because it doesn’t include a tracking number. However, invoices are usually generated after a sale, and the tracking number is added only when the product is shipped. So, it doesn’t make sense to require it on the invoice itself.

Additionally, the product that caused my account deactivation is no longer available on my supplier's website, so Amazon can't verify it there either.

1 vote
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Seller_NOoWfFKDHbsaV
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Hi Everyone,

I've been going back and forth with support after a customer left a 1-star review meant for a product as a seller review. I'm really frustrated because I keep receiving the same template responses. To whoever monitors these forums, my case ID is 10504781712. I usually don’t come here to vent, but getting repeated, automated replies is incredibly infuriating.

I would appreciate the opportunity to speak directly with a human being who can address this issue and ensure that Amazon adheres to its own policies. "Frustrated" doesn’t even begin to describe how I feel right now!

Thanks, everyone hoping for some support, but so far, I'm not holding my breath!

Jayson

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Seller_ggOnu52wpRU9h
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A killer Policy
by Seller_ggOnu52wpRU9h

This Policy in the name of the Seller's account repayment call for review

Does anyone have a perfect solution to this for me once and for all?

Balance Paid on Your Selling on Amazon Payment Account - has been going on since January 2024 and almost £1,550 has already been deducted on my credit card

I need urgent help!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

External

Inbox

Amazon Payments UK Limited

20:38 (25 minutes ago)

to me

Dear Seller,

We have charged your (Visa) credit card for 15.60 in an attempt to settle your account balance.

Please note that the amount charged to your credit card may be less than the total amount you owe due to a credit limit imposed by your bank. In this case, we may continue to attempt charging your card until the remaining balance in your Amazon Selling on Amazon payment account is paid in full.

You can also use the Make a Payment feature to repay the balance you owe. For details, refer “Making a Payment” in Seller Central Help.

To view your payment activity anytime, please log in to your account and refer the Payments Report page.

Thank you for selling on Amazon.

Amazon Payments UK Limited

Amazon Payments UK Limited, a private company limited by shares, is a company registered in England and Wales (registration number 11049457; VAT number: GB295 7604 60) with its registered office at 1 Principal Place, Worship St, London, EC2A 2FA, United Kingdom. Amazon Payments UK Limited is authorised by the UK Financial Conduct Authority under the Payment Services Regulations 2017 (reference number 799814) for the provision of payment services.

Was this e-mail helpful? CAPITAL NO

SPC-EUAmazon-2023102844198086

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Seller_p27bs0l5E6QqD
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Deactivated items.
by Seller_p27bs0l5E6QqD

Amazon have deactivated all my DVD listings ( not books) due to poor tracking rate .I send some just as stamps but in 6 years with Royal Mail have only had 2 or 3 non- deliveries ( so customers have said and that’s probably books).What are my options? Seems to me they are :-

1) Send all as large letters with PO label at £2.10.( but no profit)

2) Use Amazon Shipping.Not my favourite option+ would they send a label for the postage rate I often use( £1.55) or for £2.10 or even higher and are they cheaper than Royal Mail?

3) Use Click and drop with Royal Mail with all the palaver of sticking on labels and a daily manifest for the PO plus enormous labels.

4) Use Evri or another carrier.Not impressed by their delivery record compared with the Royal Mail and would they be cheaper for letters / parcels less than 100gms.

At the moment I only send 30-40 items a month so it’s not worth paying for an account .My tracking rate hovers between 40% to 70% depending on how many DVDs I sell.My other option of course is to sell on EBay or some other platform.I would welcome views from anybody whose been in the same dilemma and of course I know this compulsory tracking has affected many small sellers.

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Seller_mCCPRnF73vrvS
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Forced to buy 1st class postage..
by Seller_mCCPRnF73vrvS

Hello, I have been selling on Amazon now for two years. I send small DL envelopes daily using 2nd class postage at 0.85p. I also work 12 hours shifts meaning that some orders for example come in at 7am, I am on shift so are unable to print and dispatch until I get home after 6pm. This has been fine, I have even had orders unfilled for 19 hours and am still able to send 2nd class postage. Up until this week all has been fine, however from Monday this week, any orders that are over 4 hours old, I am forced to pay for 1st class postage, from the 7th this went up to £1.65 which is eating into my profits. BUT even though I have an order that is over 4 hours old and am forced to pay for 1st class, an example is that if an order comes in at say 5pm ( I get home at 6pm) and I have missed the last post, I can still pay for 2nd class postage.. what has changed?

to break this down..

I can still pay for 2nd class postage at 5pm even though it wont be collected by royal mail the next day..

I am forced to pay for 1st class postage even though the 1st class order will not be collected by royal mail until the same time as the 2nd class postage order..

Crazy!

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Seller_69mJIa08CKJce
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Need a sensible reply to this !!!
by Seller_69mJIa08CKJce

Hello guys - i am sure that as amazon sellers we all receive regular messages from fraudsters , scammers and thieves all looking for "freebies" at our expense

Looking for a sensible reply to this one

===============

Message from amazon 05/11/24 : Dear Amazon Seller,

This is Amazon’s Customer Service team. A customer reached out to us with some questions about a purchase they made from you. Here’s a description of the issue:

Product: B01898GE90 Order number: 206-0618560-3207545

Return requested: not applicable

Reason for contact: The entire package is missing and my address has not changed

Please respond to this request within 48 hours.

Thanks,

Amazon Customer Service

==============

"Customer" must have then realised that the tracking shows that he collected and signed for his package - next message from amazon 3 minutes later :

=============

Dear Amazon Seller,

This is Amazon’s Customer Service team. A customer reached out to us with some questions about a purchase they made from you. Here’s a description of the issue:

Product: B01898GE90

Order number: 206-0618560-3207545

Return requested: No

Reason for contact: contact the customer as soon as possible because customer have not received the item and yet tracking details have been marked as picked up so please look into this and help the customer with full refund

Please respond to this request within 48 hours.

Thanks,

Amazon Customer Service

========================

My response this morning :

Item sent 15th october using Royal mail tracked & signed 24 service with tracking number NR009424625GB

Delivery attempted 16th october - no one available.

Delivery was re-booked by you for 17th october to a neighbours house - no one available

Package was then collected by you on october 24th at 4.13pm

Signature : Halid

I am sure that we are all aware that proof of I.D is required to collect a package from a post office or mail centre

The I.D MUST show the name and/or address and match the name on the package.

=================

Next 3 messages from "Customer" an hour ago - i am using apostrophes around that word - do we really call these people customers ?

============

06-Nov-2024 13:59

I would like to have my full refund because my package was picked up by an unknown person who I do not know of. I do not have my order so I would like my money fully refunded please.

Thank you

============

06-Nov-2024 14:01

Someone must have used a fake ID of me because only I was meant to pick up the order. I had told no-one to pick up my parcel

============

06-Nov-2024 15:39

Also, recently my email was hacked into as I was getting emails from people saying thank you for your email, so the person must have got into my email to know the tracking number and where it was being held at. So can I please have my full refund

=============

The "customer" is now suggesting that an unknown person found out that he had a package to be collected at a local post office , then produced fake I.D (so he also knows the guys name & address) , picked up the package and signed for it !!

The item is a beanie hat - value £9.75 - REALLY !!!

Now we all know what we would like to write in our reply - but we also know that we just cant , and instead we need to come up with a sensible business-like reply - looking for any good retorts to this total nonsense

Already know that his next move will be an A-Z claim - my thoughts are that amazon will refund him , but not debit me as it is a tracked/signed item using "buy shipping"

Why would they even entertain this garbage - the most customer friendly company in the world - the customer is always right !! only message they send out is that these people are welcome to scam anyone on their platform and that amazon or the seller will pay for it - this must cost them (and sellers) millions and they do it to encourage these people to come back and "buy" again and again - and repeat the process

From this "customers" messages and replies - it is not his first time doing this

Easy option for me would be to refund the person and move on - but i am not doing it on principle , we all work hard in our small businesses and things like this just make my blood boil !

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Seller_BsCu2bg1lCDxyreplied
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Yes, it has been removed due to late delivery. I am now gathering all needed information to give them my reply. Fingers crossed it will work as I just started for 2 weeks and I really hope it works. Thank you so much for your help! It is very difficult to start as you can't find all details anywhere, you just have to learn as you go.

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Seller_d8YGbIjNqwFxnreplied
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Premium delivery options eligibility change
by Seller_d8YGbIjNqwFxn

When I appeal I go through each defect order showing that it was despatched on time and that the delay was due to Royal Mail and not me.

I then go on to explain how I will continue to ship the orders so they are received within the necessary time frame.

Last 2 times I did this I got reinstated.

This assumes it has been removed for late delivery.

If you have lost it due to Valid Tracking or cancelled orders it maybe harder to appeal as these are things in your control.

1 vote
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Seller_TGFOKOaNZmJoZreplied
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can you look at my case too and help me please:

My account was deactivated two months ago due to Section 3, related to a product I sold in May. I haven't sold this product since then. I’ve provided all the requested documents and submitted five appeals, all of which were declined. Do you have any advice? Is there anyone here who can help me?

Today, Amazon informed me that they can’t verify the invoice because it doesn’t include a tracking number. However, invoices are usually generated after a sale, and the tracking number is added only when the product is shipped. So, it doesn’t make sense to require it on the invoice itself.

Additionally, the product that caused my account deactivation is no longer available on my supplier's website, so Amazon can't verify it there either.

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Seller_YrdnMurMDxAn9
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Hello,

On October 3, my account was disabled due to section 3. The reason for this was that the product was suspected to be counterfeit and an invoice was requested from me. I bought a product from Amazon's own website and the seller is Amazon. When I share the invoice for this, they say they do not have enough information. My account has been disabled due to suspicion of counterfeit products. But I have the invoice from Amazon and the seller is Amazon. How can my account continue to not be opened due to such suspicion? Then, should we suspect that the products sold by Amazon are fake? Dear Amazon administrators, I am currently suffering and I ask for your support.

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