here is last person conversation you can see this person doesnt here for solutions also no idea what was paid premium to who and why and how.

11-Mar-2025 06:00

The bottle arrived dented and damaged, most probably due to poor packaging. Did not have original box and was loose inside another box with very little protection

11-Mar-2025 09:21

I'm sorry to hear about the issue. Could you please send us a couple of pictures showing the damage and the poor packaging?

For the damaged item, you can submit a return request for a full refund.

I apologize for the inconvenience.

16-Mar-2025 17:58

Here are the photos. Will you pay for the return as I paid a premium price to order from you?

My respond :

Please go to your order, find our product, and on the right side, you will see the "Request Return" option. Click there and follow Amazon’s instructions. Amazon will provide you with a free return label, and once we receive the parcel, we will issue a full refund.

I’m very sorry about the damage. It’s still surprising to us, as we sometimes ship this bottle in an envelope with bubble wrap—offering at least 50% less protection—and it arrives in perfect condition. Meanwhile, in cases like yours, where we use more secure packaging, the item still arrives damaged. I can only assume the package was handled roughly during transit.

I apologize on behalf of the delivery company. If you need any further assistance, please let me know.

16-Mar-2025 20:26

Hello, I am surprised that you consider the packaging “secure” it was a thin box and some paper bunched on TOP and no wrapping on the bottle. Where is the original Stanley box? How did you protect it against being “handled roughly”? The box did not have a big dent it like the metal bottle did.

I am not satisfied that I now have to be inconvenienced with arranging the return. Did the item arrive damaged to you from America? Is that why you chose to dispose of the original packaging as it was damaged and hope I would be OK with a damaged bottle?

I suggest you find a better solution and supply a bottle in good condition. I will then return the damaged bottle to you.

my respond :

We would never intentionally send a damaged item, as we only sell brand-new products. If any damage occurred, it was likely during transit. Could you please clarify why you believe we would knowingly send a damaged product? We take quality seriously, and no one would accept a damaged item when purchasing something in new condition.

That said, we have already accepted responsibility and provided you with instructions for the return process. Please follow the return steps, and once we receive the item, we will process the refund accordingly. Let us know if you need any further assistance.

16-Mar-2025 22:21

I do need further assistance please. You’ve not answered my question about why it was not sent in its original packaging.

I have said that the bottle was not well packaged, yet you blame the courier.

If you do not pay attention to secure packaging then how can I trust that you took the time to inspect the bottle for damage before you ship? Did you take the bottle out of its original packaging? You must have repackaged it at some point.

You claim there is only 1 person handling this in your warehouse, yet you can’t identify.

Do you have another new bottle in good condition that you can send to me?

I do not wish to continue a long protracted message chain with no resolution. Me returning the bottle at my own inconvenience and not having the product that I paid a premium for is not OK. As I have stated please send me a bottle in new condition and I will send back the damaged bottle.

Hi Amazon,

@

Someone keeps attacking my store by leaving negative feedback. The way they write and the pattern of their complaints are exactly the same as two previous cases. Any package can arrive damaged—this is something none of us can completely prevent. However, this is the third time that someone has purchased the same brand product on the same day, claimed it was damaged, and immediately left negative feedback without responding to our offers for a full refund or replacement. Since this pattern has happened three times now, what actions can I take to address this issue?

Also this 3 orders we bought from your amazon usa you was a seller. i can supply any information regarding invoices proof of packaging.

This attacks has to be stop.

206-9977448-2409964

Case id : 10926438642

203-0855620-3377927

Case id : 10823132682

203-7416976-3299563

Case id : 10376229872

If you take no further action, I will have no choice but to pursue legal action. In the UK, attacking a business is a criminal offense.

Under the Defamation Act 2013, making false statements that harm a business’s reputation can be considered defamatory. Additionally, under the Protection from Harassment Act 1997, repeated, unjustified threats or harassment towards a business may be a criminal offense.

Thank you for your help.

I’ve been struggling to get approval because of mistakes made by the employee reviewing my request. It’s pretty clear they’re not reading the messages or explanations I’ve written. Seriously, how do you guys deal with this? I’ve sent photos, documents, everything—but all I get back is the same standard rejection template. It’s honestly frustrating.

We’re new sellers trying to survive and build our business, but it feels like the brand approval department is working against us. No offense, but it seems like some employees there might need a bit more training. I’ve had this issue before, and it got resolved eventually, but this time? After 10 tries, still no luck.

Here’s the deal: Last time, the issue was about the invoice showing 6 quantities, but it was actually 2 products with 6 units each (so 6x2=12 units total). I explained it, and thankfully, a competent employee understood and fixed it. But this time? It’s like pulling teeth.

Now, my invoice shows 4 quantities, but it’s 3x products with 4 units each (so 4x3=12 units total). I even sent photos of the products! But the person reviewing my request doesn’t seem to bother reading my messages or looking at the attachments. The response I keep getting? “It must be at least 10 units.” Oh, come on! I know it needs to be at least 10 units—that’s why I’m sending 12! But it’s like talking to a brick wall.

Before ordering large quantities, I always test products with at least 10 units. But trying to explain basic math to the brand approval department feels like an endless ordeal. 4x3=12, right? The invoice says it, the photos show it—yet somehow, they still don’t get it. Do they even look at the messages or attachments? Or is Amazon just trying to make it impossible for new sellers to get started?

What do you guys think? How do you deal with this? I’m at my wit’s end here and would really appreciate some help from someone who knows what they’re doing. My Case ID is 10863455822. Please, someone be my savior!

i found this on the help page

https://sellercentral.amazon.co.uk/help/hub/reference/GVTNUZKLZMKBQETJ

Seems its what I said, its combination of the high value of the item + the buyers metrics = risky sale

I've sold items 4-5x the cost of this before its nowhere near the dearest item on my store that I sold today and they've never been flagged before with Amazon encouraging us to take a signature.

getting the signature isn't the issue just more concerned about this feature and why its not talked about much on this forum, i only saw one other thread which didn't have a lot of info on it either.

Upload just the required invoices again. Do not add anything to them or highlight amend etc, they must be in a raw form.

When these are uploaded and submitted,let us know how long it takes for a response. The response time will give you a clue on whether this is being rejected by a person or by AI.

Generally AI will reject it within a couple of hours but a person will either accept or reject in a day or 2.

This is imprtant because this will also give you a clue if they are worried about a policy you have breached and manually considering this or whether it is some sort of scanning probem and just a format problem with AI reading it.