”You cannot on Amazon. ”

I always do, never a problem with VTR. It’s probably the way the OP records the tracking info. Probably using the incorrect tracking code or service.

Edit - it’s quite possible this doesn’t work for letters but as I only send large letters and parcels, I can’t be sure.

Hi,

We need to respond to a performance notification that we received from Amazon by email. The email is legit as it's asking for a Plan of Action to reinstate Premium Delivery which we know was revoked. The information in the email is correct but we've not any notifications in Performance notifications.

Is there any way to have Amazon "push" this through so that we can reply to it? We've sent the POA to an email they listed in the email op-pso-vtr-appeals@amazon.co.uk but it's also been advised to reply to the performance notification in seller central which we can't do. The last notification we received in Performance Notifications was September 2025 so it's working. Just not for this that we really need.

Thanks!

Hi KJ, @Seller_RSwABJNHpHnEZ

Thanks for your response - it's very much appreciated. We're still stuck without our premium delivery eligibility and now it's severely affecting sales so would be really eager if you could help in any way. We've not had one sale in 18 hours which is so unusual (we're used to several an hour) and at this rate it would be enough to end us. Especially with the Valentines sales season now starting which we need.

We've submitted the plan of action several times to the email address on the notification op-pso-vtr-appeals@amazon.co.uk but have heard nothing back (today, 23 Jan, 12th Jan). I've sent this from our email address for our Amazon account and also the email address that we use for Amazon notifications.

Unfortunately the Amazon notifications, even though we receive them by email, they're not coming through to the performance notification in our Account Health dashboard so we can't reply to the notification there. (attached). We're getting the emails, just not the notification in seller central. Is the email address op-pso-vtr-appeals@amazon.co.uk still ok to use to submit the plan of action?

The plan of action has been well structured with the orders identified that caused the problem, the immediate steps we used to rectify it straight away, and going forward what we Xmas).

The irony is that the customer on this order wasn't actually even affected. It was a 2 day delivery to be delivered on a Wednesday. We sent it Next Day on Monday and always check delivery statuses the next day. We noticed it hadn't been scanned so resent it again Next Day and the customer received it on Wednesday anyway. At that point the first tracking number was already uploaded and Amazon locks it in so it affected the VTR.

Just to note our metrics have now levelled and our VTR is at 100% and all other metrics are on track.

If it helps to chase anything our merchant ID is ALPJOIX4UZTVR. Our shop is The Whistling Wren Ltd.

Standard situation, Evri missed a couple of back to back business collections, which pushed my metrics down.

No longer able to offer 1-2 day shipping. Amazon are putting AT LEAST 5 days on all my times.

We've got all our metrics back on track, sent various requests for help to seller support and appeals email address with POA- seller support acknowledge we are now eligible, but it doesn't auto switch on. We've now sent x3 emails to the op-pso-vtr-appeals@amazon.co.uk address and had no replies, no acknowledgment, no nothing. Seller support says it's asking the correct team and it never goes anywhere- it's like a death loop that is costing us thousands.

Does anyone have any tips? Any way to speak to a real human and get them to actually do something? Despite the 5-7 day shipping time, they still chase us to ship stuff by the end of they day or else they get classed as late?! They are almost treating us half like SFP, but then also binning us off on standard shipping terms.

HELP