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(161 results)Amazon Collecting VAT - I am UK and do not need VAT Reg
Ok thank you, I will email them - this is the latest message received yesterday (very early morning/in the night) and they cannot provide a date when they will look at it, in the meantime they keep taking the 20% incorrectly and have stated that they are looking at taking it on past sales within 7 days.
For something so very important - account health - you would think you speak to reps who are aware of the regulations in the countries which we are in, I did admittedly put more trust in them than I do with seller support.
And if they have removed the mods, that is very much a backward step, they did used to step in and help and sort things - many a time they have sorted out my ODR being affected for buy shipping items, so I am very sorry to hear that if that's the case.
This was the message received on Sunday when I then called Account Health again. Note it says "expert human review" if that was the case they would see I am most definitely in the UK, I don't even holiday abroad let alone live or have an address anywhere else.
Hello,
Thank you for your submission. Based on the review of your account and the information that you provided, we have concluded that your business is not established in the UK for tax purposes.
We have leveraged a combination of automated means and expert human review to identify this issue.
Why did this happen?
Pursuant to the VAT on eCommerce legislation, effective 1 January 2021 in the UK, we must collect and remit VAT from non-UK established selling partners for the sales of goods delivered to customers in the UK.
As a result, within 5 days of this notification, we will begin to collect VAT on your future sales of goods delivered to customers in the UK, which fall under the UK VAT on eCommerce legislation. This VAT will be remitted directly to the responsible Tax Authorities.
We are in the process of assessing your UK VAT owed to Amazon and will inform you about your VAT liability within 7 days of the initial verification outcome notification.
You can continue to sell, but your Amazon sales proceeds will remain temporarily ineligible for disbursement and any FBA inventory blocked from removal from this account, and any related accounts, until any UK VAT owed is paid to Amazon.
As informed in previous notifications, you may continue to sell. We will continue collecting and remitting to the responsible Tax Authorities any VAT on your sales of goods delivered to customers in the UK, which fall under the UK VAT eCommerce legislation.
Follow the instructions from the notification you might have received about your VAT liability to pay the UK VAT owed to Amazon. If you have not received it yet, allow 7 days from the initial verification notification before contact us again. Your Amazon sales proceeds will remain temporarily ineligible for disbursement and any FBA inventory blocked from removal, until the UK VAT owed is paid to Amazon.
What if my business is indeed established in UK?
If you meet the criteria for UK establishment, go to the Account Health page in your Seller Central account and follow the instructions from the banner at the top of the page, to raise your queries:
https://sellercentral-europe.amazon.com/performance/dashboard?ref=DR_rco_ahd-ban
We will complete our review of your submission within 3 days.
We recommend addressing the eligibility requirements for UK establishment to ensure you meet all the criteria before creating your query. Only disputes with additional and relevant information or documents will be considered.
We're here to help
For more information, go to "UK VOEC: Determination of Establishment":
https://sellercentral.amazon.co.uk/gc/vat-education/voec-uk-establishment?ref=DR_rco_vukhp
If you have additional questions and want to speak to an Account Health Specialist, go to "Contact Us" on your Account Health page:
https://sellercentral-europe.amazon.com/performance/dashboard?ref=DR_kyc_ahd-cus
Amazon EU Sarl
I then rang Account Health and this message was received.
Hello Just Toys Online,
This is Amazon Account Health Support. Thank you for contacting us regarding your selling account.
What Happened:
During our conversation, we reviewed your account information and determined that you do meet the UK establishment criteria. The incorrect selection has caused your account reactivation to be processed under the wrong category.
What You Need to Do:
To resolve this issue and reactivate your account, please submit a new appeal with the correct selection:
1. Go to your Account Health page in Seller Central
2. Navigate to the VAT reactivation section
3. Select "I meet the criteria for UK establishment"
4. Provide the required documentation that demonstrates your UK establishment status:
- Proof of UK business registration
- UK VAT registration certificate
- Evidence of UK establishment (business address, operations, etc.)
5. Submit your appeal through the Account Health page
How to Contact Seller Performance Support:
If you need additional assistance or have questions about the required documentation, you can reach our Seller Performance Support team:
1. Log into Seller Central
2. Click Help in the top right corner
3. Select Get Support
4. Choose Selling on Amazon
5. Select Account Settings or Performance Notifications
6. Click Contact Us to submit your inquiry or request a callback
What to Expect:
Once you submit your appeal with the correct establishment criteria selection and required documentation, our team will review your submission within 2-3 business days. You will receive a response via email regarding the status of your appeal.
Important:
Please ensure all documentation clearly demonstrates your UK establishment status. The documents must be current, legible, and match the business information registered on your Amazon seller account.
We apologize for any confusion caused by the previous guidance. Please proceed with submitting your appeal using the correct criteria selection, and our team will review it promptly.
卖家绩效团队,
Amazon.co.uk
http://www.amazon.co.uk
And this was the message received by the time I woke up Monday morning.
Hello,
Thank you for your submission regarding your establishment in the UK for Value Added Tax (VAT) purposes. We are currently reviewing the information that you have provided.
We will contact you as soon as we have completed this review or if we need any further information. We cannot provide an exact deadline, but our team is working hard to complete verification as soon as possible.
We're here to help
For more information, go to "UK VOEC: Determination of Establishment":
https://sellercentral.amazon.co.uk/gc/vat-education/voec-uk-establishment?ref=DR_rco_vukhp
If you have additional questions and want to speak to an Account Health Specialist, go to "Contact Us" on your Account Health page:
https://sellercentral-europe.amazon.com/performance/dashboard?ref=DR_kyc_ahd-cus
Amazon EU Sarl
F-7 claim, no reply for 4 weeks
I have recently received an F-7 claim for the most ridiculous accusation I’ve ever seen. I’ve now upload all information they have requested and yet still no reply for over 4 weeks.
This is damaging my account health week on week. I need someone to get Amazon to get back to me and to clear the violation.
I have also an authenticity claim that’s been cleared by Amazon. Yet it has not been cleared off my account. Both these violations are high impact and are damaging my account massively.
Can someone please help.
I have attached both asins at the Bottom of this message.
Authenticity claim: B0CWPG6G5W
F-7 claim: B0D3WMD9C4
F-7 claim, no reply for 4 weeks
Hello Luca_B_s_shop,
This is Zyan from Amazon, and I am here to assist you.
I understand you need assistance regarding ASIN: B0CWPG6G5W, which was flagged for authenticity complaints, and ASIN: B0D3WMD9C4, which has an F-7 claim. You've uploaded all requested information over 4 weeks ago but haven't received a reply, and these violations are damaging your account health week on week.
Regarding the authenticity claim for ASIN: B0CWPG6G5W, I want to educate you on an important point. To address the policy violation associated with this ASIN, you will need to make sure that you are providing valid invoices that prove the authenticity of the product. These invoices should clearly show the product details, supplier information, and purchase quantities.
I also want to educate you that even when authenticity complaints are successfully resolved. The system maintains a record of the complaint until the 180-day period expires, but this does not indicate that additional actions are required. Having this notification on the Account Health Dashboard will not cause any further impacts to your account once you have taken appropriate actions to address the issue.
Regarding ASIN: B0D3WMD9C4 with the F-7 claim, since you contacted the Account Health team, there might be an internal investigation raised. I recommend you wait for a few business days for an update. The team will review your submitted information and provide feedback through a Performance Notification explaining the next steps or resolution.
The community and I are here to support you. Please ensure you have submitted valid invoices for the authenticity claim, and allow a few business days for the team to complete their investigation on the F-7 claim.
Regards,
Zyan
A to Z Claims becuase the customer doesnt want to pay for a return
@Seller_FJwyF3iu5qxUY It happens all the time, most Buyers know if they lie on Amazon, they get away with it! - they all want free return postage, and because Amazon let them get away with it, they do it over and over again.
If you do not give them a free return postage label after Amazon CS tell you, they give you bad feedback. Amazon CS should (but do not) tell them of Amazon Policy that the Buyer pays the return postage for unwanted items (Seller pays to ship to them, usually).
Examples now for you as asked:
204-6532950-2000305 = We provided a pre-paid return postage label, so a loss to us, as Buyer lied and said the phones had a battery issue. But this was Buyer fraud, we sold a Quad (4 handset) Cordless phone, we log the serial number (on Invoice, Seller Notes, and in email to Buyer about returning the item before it was sent back). The item returned says on the Base of the item it was a 'Trio' (3 handsets) and serial number did not match. Buyer still won the A-Z Claim, counts against us, and clearly A-Z Claims not read any of the information on the A-Z Claim given to them, including screenshots, photos, etc. = =
026-9953650-2480314 = Buyer returned item, Buyer said faulty, so, obtained a free return postage label, received back, but Buyer damage, plastic parts snapped off, damaged by the Buyer. We could tell an issue as Buyer impatient to get us to process a refund: 7 January 10.02am = Returned Item Delivered to Seller by Royal Mail (proof – see tracking). 7 January 2.17pm = Buyer chasing Seller about the return. (Amazon allow 24 to 48 hours to reply to messages). 7 January 7.36pm = After closing time, but Buyer impatient, chasing Seller again, saying ‘…it takes seconds to issue the refund …’ (which it does not of course, Sellers do not process refunds anyway, Amazon does after an update from Seller). 7 January 7.57pm = A-Z Claim Raised against Seller - NOTE: From time parcel delivered by Royal Mail, until the time of the A-Z Claim was less than 10 hours (7 working hours) – Amazon allow Sellers 2 full working days, 48 hours to action a return, as they know the Sellers have many returns to check and action, Sellers are not just waiting for 1 Buyers return to be received back and doing nothing else. AMAZON 'SHOULD' STOP ALL A-Z CLAIMS FOR AT LEAST 2 FULL WORKING DAYS AFTER THE ITEM HAS BEEN TRACKED BACK, instead, they just emailed to say refund/part refund, and must be done within 72 hours of them messaging, the claim should have been closed (to not count against a Seller). Then let the Seller process the return within the 2 working days allotted. If Buyer then wants to do an A-Z Claim, they may do so, but by then the refund or part refund will have been completed.
202-7148902-3202719 = Buyer was not given a free return postage, but as the item was not in the same merchantable condition as supplied (Buyer totally ruined the makers packaging, and marked the item), a 50% refund applied, after the return postage as well, Buyer had a £3.01 GBP refund (as a low cost item). A-Z Claims again ignored what had been said, also photos for the partial refund can be seen by them (what is the point of uploading photos otherwise, as that wastes a lot of time, far more than the item was worth), so why then ask us for more information, that was already supplied. The Buyer wants a full refund, including return postage!
If Amazon wants to give away free postage, then maybe they should give free labels out to Buyers and not charge Sellers (make sure with insurance though!), that way it is always Amazon's loss. Free returns though encourage Buyers to buy several items and return ones they do not want, for up to 3 months at this time of year. Often by then, used and have to be put in the bin, so more losses to the Seller. (again Amazon should make it clear that it is only items that are as new, unwanted items to be returned from 1 November until 31 January, not used and broken items.
Dear Fellow Seller,
@Seller_lmwzklfLOK2Ob
I'm reaching out to see if anyone else is experiencing something similar, and to get advice on how to handle it effectively.
We’ve been facing a serious and recurring issue with unauthorized brand name changes on ASIN: B07DKZB8ZN
Timeline:
This listing was originally created and sold under our registered brand "XinPei", and we’ve been fulfilling them through FBA for 7 years without any issues. Catalogue Authorisation for our brand Smart XinPei.
Reference Number: 698253619232. Brand Name: XinPei
Two months ago, We proceeded to create a shipment to send new inventory to FBA, it shown we have to get approval from GRTLPOK, the brand name on these listings was changed to "GRTLPOK" without our authorization.
With the untiring effors, product detail page showing the correct brand (XinPei) on the frontend, but I still need get approval from GRTLPOK on the backend.
Our Concerns:
This seems like a catalog hijack or manipulation issue, possibly automated.
We’re now hesitant to send our new FBA inventory, as we're afraid we might lose control of these listings again.
We are currently locked out from managing or correcting the listing.
What We’ve Done:
Opened multiple cases with Amazon (most recently Case ID: 11963294262).
Tried using the Report a Violation tool—but even as the registered brand owner, we’re unable to report this particular issue.
Has Anyone Faced This?
Has anyone dealt with a similar issue where the brand name keeps changing despite being locked? How did you resolve it?
Any advice on how to escalate this more effectively or prevent these repeated hijack attempts would be greatly appreciated.
This issue is affecting not just our sales, but the overall security of our brand on Amazon.
Thank you in advance for any insights or help!
Kind regards,
XinPei
Books and other media products needing approval
I make absolutely no apology for posting another thread on this subject. There are at least 6 or 7 threads on the same subject but even though various mods seem to understand the problem nothing is ever done.
Just to summarize the problem. Sellers of used books , records , CDs etc are being increasingly plagued with a "you need approval to sell this item" type of message. This happens either when trying to list an item for the first time or when the item has already been listed for some time. Used items like books may be on the catalogue for a long time and it is ,to say the least, annoying when you get a message for a book you listed 3 years ago saying it has been removed because approval to list needs to be obtained. I have had 3 books removed just last week. Others have reported many more than this.
There are several points that need to be urgently addressed .
1 Why do we need approval to sell second hand media items? Numerous sellers have pointed out that we don't
2 If we do need approval why do amazon give us a tick list of things that we need which are absolutely impossible to achieve?
3 When this problem first started 9 or 10 years ago I used to apply for approval without a tick box. If I remember correctly I quickly got a reply from Amazon saying something like " because of your good track record you are approved to sell Penguin books". Why can this system not be reinstated?
TO AVOID NESTED REPLIES I WOULD BE GRATEFUL IF ALL REPLIES ARE DIRECTED DIRECT TO ME. PLEASE KEEP REPLIES SHORT .PREFERABLY JUST SOMETHING LIKE "AGREE" AND PLEASE PUT IN MORE MOD NAMES. THE MORE MODS THAT SEE IT THE BETTER
@Seller_8hQgfj6OVZYse
@Seller_GEZPMc4CeQfh6
A-to-Z Appeal Rejected Despite Tracking Showing 'Delivered' (Need Advice)
Hello fellow sellers,
I am reaching out for guidance on a recent A-to-Z appeal rejection. We acted immediately upon a customer’s request to resolve a transit damage issue, but were penalized for not following a strict procedural timeline on the original order, despite communicating the resolution to the buyer.
Summary of Events:
Original Order [Insert Order ID]: Shipped on time but sustained damage during transit by the courier.
Customer Request: Customer contacted us, confirming they wanted a replacement unit sent and specifically requested we do not process a refund.
Our Action (Procedural Error Acknowledged): We immediately packaged and shipped a new replacement unit (R-1) via Royal Mail Tracked and provided the customer with the new tracking number in the Amazon messaging thread.
A-to-Z Claim: Approximately 12-18 hours after we provided the replacement tracking, the customer filed an A-to-Z claim on the Original Order ID.
Appeal Result: The claim was granted to the buyer, and our subsequent appeal was rejected.
Amazon's Stated Reason for Rejection:
"We have reviewed all of the available information and have determined that the merchandise was not shipped in a timely manner. In this case, the order should have been received by the buyer no later than
Original Delivery Date/November 7 2025."
The Conflict and My Question:
It appears the A-to-Z review team focused solely on the delivery timeline failure of the Original Order ID and ignored the compelling evidence in the buyer-seller message history: the customer's explicit request for a replacement, and our immediate action to ship it (with tracking provided) before the A-to-Z claim was filed.
We understand that the procedural best practice is to refund the original order and request a new purchase, but in attempting to provide fast customer service based on the buyer's explicit request, we are now out of pocket for two units, two shipping fees, and have an account defect.
Question for Experienced Sellers:
When appealing a decision like this, what is the most effective way to phrase the argument so the reviewer focuses on the Resolution Timeline (i.e., we shipped the resolution before the claim was filed) rather than just the initial shipment's failure?
Is there an alternative appeal path or email for situations where the decision appears to have ignored direct buyer-seller message evidence?
Any guidance on overturning this specific decision based on the customer communication evidence would be highly appreciated. Thank you.
MCF - Multi Channel Fulfillment Rate Card
Hi Folks
Is anyone able to define what "sold off Amazon" means on the MCF rate card please (see https://supplychain.amazon.co.uk/docs/rate-card )?
Secondly, do the UK to UK MCF fees replace our standard UK FBA fees for items listed on MCF (please see image 1 below of page 6 of the rate card)?
Finally am I correct in thinking page 7 of the rate card reflects the per item charges for ASINBS shipped from Uk to either Fr, DE, ES, IT (please see image 2 below of page 7 of the rate card)?
Thanks in advance
Deesale
premium shipping won't get reinstated
Standard situation, Evri missed a couple of back to back business collections, which pushed my metrics down.
No longer able to offer 1-2 day shipping. Amazon are putting AT LEAST 5 days on all my times.
We've got all our metrics back on track, sent various requests for help to seller support and appeals email address with POA- seller support acknowledge we are now eligible, but it doesn't auto switch on. We've now sent x3 emails to the op-pso-vtr-appeals@amazon.co.uk address and had no replies, no acknowledgment, no nothing. Seller support says it's asking the correct team and it never goes anywhere- it's like a death loop that is costing us thousands.
Does anyone have any tips? Any way to speak to a real human and get them to actually do something? Despite the 5-7 day shipping time, they still chase us to ship stuff by the end of they day or else they get classed as late?! They are almost treating us half like SFP, but then also binning us off on standard shipping terms.
HELP
premium shipping won't get reinstated
Did you use Buy Shipping? + Are you on contract with Evri (via Amazon set-up?)
- If not, you probably have no chance until the 30 days have passed by and everything is on time in the interim.
First, you need to get Evri in writing to admit that the issues are their fault, and not yours in any way. Then send that as a reason, but even so, all the Buyers did not get their orders and you chose Evri, no one else, so Amazon will still see that as your fault.
I would have at least ensured a first scan of all parcels on the correct shipping date, without that Amazon will say your fault, as you need something in place to ensure that does not happen again.
How often don't Evri collect from you, if more than once and you are on a daily collection, you need to contact them to find out why, and address that. Amazon will need to see that has been resolved (in writing from Evri).
With Premium Shipping, you are only allowed 1 order per 50 to be late. Then that service is taken away. I think unfair, if you sent on time, but as you did not send on time, even if not your fault, then all those Buyers will not have had their deliveries and Amazon says that will reflect badly on all Amazon Sellers.
Perhaps, use a better courier for Premium Shipping, Evri are cheap for a reason, everyone knows how bad they are. Even for standard shipping, they only just about pass. I was told by our Delivery Driver (as we do not use them unless we can help it for outgoing deliveries), that they are not offering a 1-day delivery at the moment, that is now a 2-day delivery and even those are generally late. They had a van full of parcels to deliver just before Xmas, and they said they were so busy working 7 days a week, and long days and still not coping, Evri just kept giving them more parcels (they said to me virtually all by the time they were given to them were late if on the 2-day service).
ALL the deliveries to me in December (I had a lot of personal orders), were late when Evri delivered, and by several days. Amazon, Royal Mail, DHL, and DPD were all on time, or within 1 day of the estimated date in comparison.
Standard Shipping - they are 'padding' out all deliveries where Amazon can see late deliveries, even if the courier is at fault.
That means that due to Evri not collecting from you, that will have gone into their system, and other Sellers will also have been penalised, as Amazon consider your collection area has poor ratings.
Why not check tracking on say 10 random orders, if over 90% are not on the estimated date, that is why Amazon have 'padded' out the dates, to be more like the real delivery dates. Adding on padding of 1 to 3 days is common, 4 or 5 days and it really must have had serious delays (even if not all yours, but by other Sellers in the same collection or delivery areas).
I would suggest a new courier for Premium Shipping, and explain to Amazon that is how you are resolving. Maybe use Buy Shipping with DPD as they seem to be the best at the moment. Royal Mail Tracked 24 Signed seems to be reasonable as well.
If you also offer 2-day and not 1-day, but send all on 1-day, you then have a buffer of 1 day for the courier to take their time and you do not lose the Premium shipping (that would still not apply if they do not collect on time).
Royal Mail have not coped well either this year, but not as bad as Evri. At least, they tend to collect on time.
So, Evri letter saying entirely their fault, and a resolve of using Buy Shiping with a new courier on DPD or RM Tracked 24 to over come the issue?
Good luck, but I think they will do not re-instate for 30 days as per the Amazon policy.
