Hello, my shipment of 98 bulbs worth about 9k pounds was delivered to the Amazon warehouse on April 7 and since then no activity, I opened a case that I missing my goods and got this response:

but there is nothing specific that I should do and no evidence provided like photos that something is wrong, the Philips Hue bulbs all have original SKUs so I dare say that the Amazon warehouse covered up my shipment and is trying to hide

My name is Jaswanth, I am part of the leadership team. I have reviewed the investigation for shipment FBA15K5H489X and found it to be accurate.We’ve reviewed and found that your shipment FBA15K5H489X contained items with missing or incorrect labels. Here's a list of the mislabelled items:

B0C61WSP97/98

Incorrect labels cause processing errors and delays in receiving your shipment into inventory. Verify that all labels have the correct SKU when you ship inventory.

Note: Amazon reserves the right to relabel items at the merchant's expense and destroy or liquidate mislabeled items if the owner is unknown.

Hello All,

Just wanted to ask everyone's advice that we are doing the right thing, not missing an VAT we can reclaim?

We are an FBA supplier so have obviously been hit with far less money coming in from Amazon since they started to charge VAT on fees... appreciating we can claim this back though.

Can anyone help to identify whether VAT is charged on the following from Amazon, it doesn't help that statement call them one thing and the invoice another??

STATEMENT DESCRIPTIONS:

1. Seller-fulfilled selling fees

2. FBA selling fees

3. FBA transaction fees

4. Other transaction fees

5. FBA inventory and inbound fees

6. Service fees

7. Refund administration fees

8. Adjustments

---------------------------

The only descriptions we have on invoices are:

1. Fulfilment by Amazon Fees

2. Selling on Amazon Fees

3. Fulfilment by Amazon Fees - Outside UK Scope

---------------------

There is a big gap between total charges on Statement to the sum of Invoices? Should we not receive invoices for everything, even if there is no VAT applied?

Thank you,

Tangible Stationery

So on the 22nd of April i switched to a professional acc as i want to increase my inventory and take it amazon more seriously. I got hit with a section 3 notice for no reason. My account is healthy also. i was told to submit identity documents on the 22nd. It has currently been more than 7 days and i have had no response from amazon about the submission of the identity docs. I even rang customer service and they told me to wait a couple more days (on the 22nd) . Can anyone help me please

Hi Amazon Team, Moderators, and Fellow Sellers,

We are Photographic Solutions, the brand owner and manufacturer of PEC*PADs — professional-grade, non-abrasive cleaning wipes used worldwide for cleaning camera sensors, lenses, negatives, and other delicate photographic surfaces.

We are posting here publicly in hopes that someone at Amazon will finally recognize the severity of the ongoing issue affecting our brand and multiple authorized sellers.

🔴 What Happened

On March 7, 2025, Amazon mistakenly flagged PEC*PADs as "Solar Eclipse Glasses." As you can imagine, this is completely incorrect. PEC*PADs are not eyewear, not intended for solar viewing, and pose no safety risk whatsoever.

We immediately submitted an appeal, and on that same day, Amazon confirmed the classification was wrong, the violation was removed, and the listing was reinstated.

However, despite the appeal being accepted and resolved:

⚠️ What Is Still Happening

• Amazon has automatically refunded thousands of FBA orders for this ASIN (B0001M6K24) across Amazon UK and EU.
• To date, our sellers have lost over £30,000, and we believe that figure could be double once the full impact is known.
• Amazon also sent thousands of “product recall” emails to customers falsely stating the item was recalled for being unsafe for viewing a solar eclipse — which is completely false and has severely damaged our brand reputation and our sellers’ businesses.
• Seller Support has been unresponsive, closing cases, or sending copy-paste replies that don’t address the issue.
• One of our UK sellers is now facing possible bankruptcy due to over £20,000 in deductions, despite having a spotless account health record.

✅ Key Facts

• PEC*PADs are NOT solar viewing products — they’re cleaning wipes.
• There is NO product recall.
• We are the brand owner and manufacturer, and no safety concern has ever been issued by us or any authority.
• The problem stems from a mistaken internal classification by Amazon.

🙏 What We’re Asking

We are urging Amazon to:

1. Immediately stop refunding orders for this ASIN.
2. Remove the false “safety recall” messaging sent to customers.
3. Reimburse sellers who have been impacted by this error.
4. Assign this case to someone in Escalations or Executive Support who can properly address brand-level misclassifications like this one.

We are happy to provide all supporting documentation, including the appeal approval, product images, and case IDs.

Please help us resolve this serious issue that has gone far beyond a simple listing error. Multiple businesses are being harmed, and a brand with decades of trusted reputation is at risk due to an automated mistake.