Order Number: 206-0489901-4368319

Merchandise amount: GBP 531.14

Date of claim: 28 August 2024

Tracking number: HZZADA0065993875, H03CEA0044109953

Postcode: CH41 0BG

Carrier: Evri

Proof of delivery:

Delivery Date: 2024/8/22

Delivery date as specified by Amazon: 2024/8/22

From the logistics website, the order was delivered on the specified delivery date.

And now the buyer just filed an A-to-Z claim to get an easy refund, costing us £531.14. The buyer got the item for free.

I have contacted the buyer to ask him to return the parcel but he has not responded in any way.

This is a scammer and so is Amazon, not scrutinised at all. I submitted a complaint and the response from Amazon was ‘We reviewed all the information and decided that the evidence you provided was not sufficient to prove that the order was delivered.’ However in the previous response, ‘In this case, the tracking information showed delivery, but the buyer did not receive the package. Since you provided sufficient information to prove that the buyer actually received the order, we will not count this claim against your order defect rate.’

Obviously both Amazon and the buyer know that the parcel was indeed delivered, but with neither of them acknowledging it, what confidence do we have in continuing to sell on Amazon Mall?

@Seller_hnDMgUKxMh1V4@Seller_z3k8APxGfbQEK@Seller_XUNeUuvrQDpgP@Seller_gAhPNiLrkfTcr

We changed our company name earlier this year. I don't recall it being particularly traumatic. We got a certificate of change from Companies house to show the previous and new name. I think there was another document, perhaps a bank statement with the new name and it all got verified within a few days. Everything else stayed the same, personnel, address, company and VAT numbers, etc. I can't remember the exact details, so it must have been straight forward.

However, please don't blame me if it all goes wrong. Make sure everything is in place beforehand, then check it 3 or 4 times, no full stop in the wrong place and Amazon don't accept tipp-ex corrections on your screen. Apparently, they don't show on anyone else's screen.

Good luck.

In 2020, I was still on PAN FBA with Avalara. I made Italy VAT prepayment.

In 2021 after BREXIT I stopped selling in Italy, and now I have over 2000 euro overpayment.

I was told by Avalara I have to wait at least 2 years to get it back. Now it is over 3 years.

Has anybody asked for refund from Italy for pre Brexit VAT prepayment?

Kind regards

Jack

I am becoming the victim of a parallel import scam from someone registering brands they don't own. I have received 4 complaints from one seller who is registering trademarks on brands they don't own. There was a previous thread on this that is now locked. I'd like to highlight this seller as well. How do I do that pls? I don't wish to publically name and shame, but I can do if requested. Brands that are owned by KraftHeinz, NewellRubbermaid in question here.