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(220 results)URGENT - Recurring System Error with "uk-18-knife" Attribute - 76 Performance notifications - Need Help
I am urgently requesting assistance regarding a recurring system-level technical issue with the "uk-18-knife" age verification attribute for our kitchen knife listings.
The Problem
Since July 10, we have received 74 duplicate performance notifications across 7 different ASINs, all alleging that our products lack the "uk-18-knife" attribute. Our products have been deactivated as a result.
We are fully aware of Amazon UK's requirements for selling kitchen knives:
*All products must be sold via FBA ✅
*The "uk-18-knife" flag must be uploaded via spreadsheet or product detail page ✅
We have complied with both requirements from day one.
What We Have Done (All Failed)
*Uploaded the product spreadsheet with full-update multiple times
*Edited each listing in "Manage All Inventory" and confirmed the age restriction setting
*Opened multiple support cases
*Submitted appeals via Account Health
*Each time we upload the spreadsheet, we receive additional performance notifications. The more we try to fix it, the more notifications we receive. We are stuck in a loop.
The Evidence That This Is a System Error:
For our older ASIN, the "uk-18-knife" flag is still visibly present on the front-end product detail page – yet the system continues to send notifications claiming it is missing.
For 3 of the new ASINs that have inventory in FBA, the flag is also present on the front end. For the other 3 new ASINs (currently in transit to FBA), we cannot observe the front end, but we have confirmed the attribute is correctly set in the backend.
This is NOT the first time. We experienced the identical issue in April–May 2026. After an extended process with Seller Support, the issue was eventually resolved manually..
Other sellers on this forum are reporting th exact same problem – the system fails to detect the "uk-18-knife" flag even when it has been correctly uploaded.
The Irony
Seller Support keeps instructing us to "upload the spreadsheet to update the uk-18-knife tag" – which we have already done multiple times. This is a circular response that does not address the underlying system failure.
Our Request:
*Review our case history and confirm this is a recurring system-level issue
*Escalate this matter to the technical team or internal review team – not to Seller Support (who keep giving us the same circular instructions)
*Help stop the repetitive automated notifications for these 7 ASINs
*Assist in manually restoring our products to active status
We are fully compliant sellers who have been selling kitchen knives on Amazon UK for a long time. This recurring system error is causing severe disruption to our business.
Any advice or guidance would be greatly appreciated!
Expiration-dated flag confirmed wrong by three agents, Case 13245770992, 690 units frozen in FC processing since 5 Sept, now quoted 5 to 7 more business days
Case IDs: 13245770992 (consolidated attribute case, 5 to 7 business days), 13247572152 (reserved inventory, ticket "in pending state"), 13248449402 and 13248547152 (FBA hold and release requests), 13244836832 and 13243730752 (Brand Registry, sent to the specialised team).
What happened
On 5 September 2026 the catalog changed is_expiration_dated_product to Yes and product_expiration_type to Shelf Life on three of our ASINs without any submission from us. Our listings still say No and Does Not Expire. FBA moved 690 UK units into Reserved (FC processing) the same day and the offers are stranded as Listing error. Sales have been zero since.
The products are electronic devices with a lithium-ion battery. Not topical, not consumable, no expiry date, no shelf life. Two other devices of the same family, same product group and product type, are correctly marked No. All ASINs, FNSKUs, box photos and manufacturer documentation are already in the cases above.
What Amazon has already confirmed
Brand Registry (Amal J., case 13243730752) has written that the values "were set by an automated system, likely because your product is categorized under the Beauty category, which this system flags broadly" and "are therefore incorrect". Brand Registry (Kushbu D., case 13244836832) has confirmed the attribute "is currently managed by an automated system, which means it cannot be updated through our standard tools" and has sent it to the specialised team that manages it. Seller Support (Nami P., case 13245763742, 9 September) wrote that the attribute "is currently managed by an internal Amazon system and requires a specialized catalog team", consolidated everything into case 13245770992 and quoted 5 to 7 business days, which would be the third week with zero sales. In FBA case 13248547152 Khushi R. wrote that cases 13245770992, 13244615612, 13245826832 and 13244352822 "have been assigned and are in progress", but declined to place a hold on disposal or release the units. On the US account the same issue is confirmed as "an incorrect system flag" and "a known system issue" with an FBA escalation ticket (US case 21942949471).
What we have tried
Resubmitted the attributes through the Listings API and by hand, opened attribute cases (refused with the topical products template), and changed product type and browse node. Nothing released a single unit. Automated unfulfillable removal is set to Return to seller.
What we are asking
Could a community manager please escalate cases 13245770992 and 13247572152 so the flag is removed and the 690 units are released, and confirm that nothing will be disposed of while the ticket is open?
Thank you.
Hello Moderators,
I am writing here as a last resort because our account validation process is completely stuck in a loop, and standard Seller Support channels have stopped responding to our open cases. We are facing a critical deadline and need a moderator to escalate this to the internal compliance/verification team.
🚨 The Issue:
Our account (KESEM TRADE S.R.L., based in Romania) is currently deactivated due to incomplete Know Your Customer (KYC) verification. We spoke with the Account Health team, who initiated an internal review and stated we would be able to supply our updated documentation within 72 hours.
However, it has been well past that window, and our dashboard under Settings > Account Info > Identity Information remains hard-locked with a red "Verification Failed" banner. Because of this state, the portal is completely locked down - there are absolutely no upload fields, "Change," or "Submit" buttons available for us to provide the files.
We must complete this KYC process urgently to clear our DAC-7 tax information requirement before the strict August 16, 2026 enforcement deadline.
📄 What We Have Ready:
We have worked extensively to ensure our compliance documents are 100% airtight and ready for a manual review:
Statute Document: A single combined PDF containing our official Articles of Incorporation (Actul Constitutiv) paired with a fresh ONRC Extended Company Extract (Certificat Constatator), explicitly verifying the company name, registered address, 100% sole shareholder name, and business activities.
Registered Business Address Proof: A recent gas utility bill (ENGIE) where the company name, billing address, and physical consumption/service address all match our Seller Central registered address exactly (Piata Sfatului no. 12 Ap. 3, Brasov).
🛠️ What We Need:
Because Seller Support is not responding to our emails, we need a technical reset on our portal. We need our identity section forced back into an "Information Required" or "In Progress" state so the document submission widgets reappear.
Case ID for Reference: 12947467202
Could one of you please look into this case and escalate it to the European KYC specialist team to force-open our document upload capability? We have all compliant documentation sitting in our files ready to go.
Thank you for your urgent help,
Tom
@Seller_ZMgYkp0cgrVoe
@Seller_42px4plXqA66A
@Seller_lmwzklfLOK2Ob
@Seller_l7Jtck9jxnEA0
@Seller_8hQgfj6OVZYse
Amazon Warehousing and Distribution (AWD) is now available in Germany, France, Italy, Spain and the United Kingdom. AWD helps you address supply chain challenges by providing flat-rate, long-term bulk storage in Amazon distribution centres with automated replenishment to Fulfilment by Amazon (FBA) fulfilment centres across Europe.
When you use AWD, you can:
- Access additional storage capacity: Store eligible inventory in bulk with AWD, giving you greater flexibility to send more inventory to Amazon without FBA capacity constraints.
- Stay in stock automatically: Keep your FBA inventory at optimal levels with AWD's auto-replenishment capability to eliminate manual restocking and reduce the risk of stockouts.
- Simplify your storage costs: Pay a flat rate no matter how long you store, with no long-term commitments, so you always know what to expect.
- Save more when you use Amazon services together: Unlock discounts on storage and transportation costs when you use AWD alongside other eligible Amazon Services.
- Manage your supply chain in one place: Use AWD to handle bulk storage and FBA fulfilment, so you can manage both with a single solution.
Prepare for peak season with AWD
With Black Friday and Cyber Monday approaching, now is the time to position your inventory in AWD so you can stay in stock during the highest-demand sales events of the year.
To use AWD to maximise your sales potential and ensure timely shipment and faster delivery, keep the following dates in mind:
- Your inventory must arrive at AWD distribution centres by 7 October 2026.
- You must create a replenishment shipment from AWD to FBA by 10 October 2026.
AWD peak storage promotion
From 1 October to 31 December 2026, we’ll waive AWD storage fee for all eligible inventory stored at our Europe AWD distribution centres. All other AWD fees (inbound processing, outbound processing and transportation) apply at standard rates. Storage fee resumes 1 January 2027.
For more information, go to AWD Fees. To help you plan for the busiest season of the year, go to the Q4 Peak readiness playbook.
Go to Amazon Warehousing and Distribution, select Send to AWD, and follow the prompts to create your first shipment.
By using AWD, you agree to the Amazon Warehousing and Distribution program policy.
Removal orders stuck “In Process” for weeks – inventory keeps getting cancelled
Amazon required me to remove all affected FBA inventory because of a non-compliant brochure. My listings were removed in mid-May, and I had to wait 30 days for all incoming inventory to settle at Amazon. I then created large removal orders on June 29, 2026, with the inventory to be returned to our warehouse in Italy so that we could replace the brochures.
It is now August 24, and the removal process is still not complete.
Several removal orders have been stalled for weeks, with units remaining “In Process” and showing no movement. Several hundred units have also been cancelled from the removal orders, and I have no idea what that even means or where those units are now.
What makes this even more frustrating is that Amazon continues sending automated notifications telling me that recalled/unfulfillable inventory must be removed. However, when I try to create removal orders for the remaining inventory, Seller Central frequently allows me to remove only a small portion of the units.
For example, one ASIN showed 93 unfulfillable units, but Amazon allowed me to submit a removal request for only 8 units, while the other 85 were shown as “not available for removal.” Fine, I create a removal order for the 8 units — and then 7 get cancelled and only 1 is returned to me! This is extremely frustrating.
I have contacted Seller Support repeatedly. The responses have largely consisted of canned messages saying that the matter has been sent to a “specialized team” or instructing me to create removal orders again. But as explained above, Amazon's system will not let me do that.
Amazon has told me that the listings cannot be reinstated until the recalled inventory is removed. Yet Amazon's own fulfillment/removal process is preventing me from getting the inventory out.
Our EU listings have now been closed for over three months. During this time, I have lost sales while continuing to incur Amazon storage costs, third-party warehouse storage costs, and other business expenses. The financial impact continues to grow while I wait for Amazon to complete a process that is entirely outside my control.
My automated unfulfillable inventory settings are also configured for weekly removal, yet the remaining inventory is still not being cleared.
Has anyone else recently experienced removal orders remaining “In Process” for this long? How did you finally get Amazon to complete them?
ASIN stuck in reserved inventory since Feb 2026, hazmat/DG classification
Anyone else fighting this one? We've got a hazmat classified ASIN that's been sat in reserved inventory across our EU marketplaces since February. SDS was submitted ages ago. We can't sell it, we can't remove it, and we're just quietly paying storage on stock we can't touch.
We're on our fourth case now and all we get is our team is looking into this issue or your products are hazmat classified and they will be transferred to a hazmat suitable FC. It can't take 7 months for a transfer to happen, right?
If anyone's actually had a CHEMICALS_FLAMMABLE storage incompatibility sorted rather than just acknowledged, I'd love to know how. And if any mods are reading, case 13115596752 has the clearest documented cause of the lot.
Need Moderator Assistance – AGL Shipment Loss Claim Not Being Properly Escalated
Dear @Seller_WIFV02H2XUFgS
Thank you for getting back to me. I need your help to escalate this case.
I tried to explain to Seller Support multiple times ( 7 times to be exact ) that this is an AGL shipment, but I kept getting the exact same reply pasted back:
"We must be able to confirm receipt of specific items and quantities against your shipping plan. Proof of delivery only confirms that the carrier made a delivery at our fulfillment center and isn't confirmation that Amazon received the exact items and quantities stated in your shipping plan.
We recommend that you work with your carrier and/or third-party logistics (3PL) on these discrepancies and ensure that you have appropriate insurance for future shipments. Many carriers and 3PLs assume limited liability for damage or loss in transit."
Each time I tried to explain differently by changing words that I used or uploading files, but it seems to be going nowhere. Kindly push this forward please.
Thank you in advance.
Best regards
Joyce
Baby Silicone Weaning Set – Amazon UK Compliance & Testing Requirements
Hello,
We are preparing to sell silicone baby weaning/feeding sets on Amazon UK (Great Britain) and would like to confirm the exact compliance and testing requirements before importing the products.
Our sets may include items such as a silicone suction plate, bowl, bib, spoon/fork, drinking cup with straw and other feeding accessories.
Our manufacturer has already provided third-party laboratory reports issued by Centre Testing International (CTI) for the silicone material used to manufacture the products, including:
• REACH / 235 SVHC Test Report
• Phthalates Test Report (EN 14372 test method)
• EN 71-3 – Migration of Certain Elements
• LFGB / BfR Recommendation XV – Silicone Food Contact Material
• FDA 21 CFR 177.2600
• MSDS
The important point we would like to clarify is that these existing reports mainly describe the tested sample as “silicone”, “silicone material” or “silicone sheet”, rather than the complete finished baby weaning set.
The manufacturer confirms that this tested silicone material is used to manufacture the finished products.
Could an Amazon representative please clarify the following specifically for Amazon.co.uk / Great Britain?
1. Are these existing material test reports acceptable if the finished products are manufactured from exactly the same tested silicone material?
2. Or does Amazon require laboratory testing to be carried out on the actual finished baby feeding/weaning products?
3. If finished-product testing is required, which specific standards/tests does Amazon UK require? For example, is a full EN 14372 test required for feeding utensils and EN 14350 for drinking equipment?
4. Is a separate BPA-Free test report/certificate required? Our existing REACH/SVHC laboratory report already includes Bisphenol A (BPA) within its testing scope. Would this be acceptable, or does Amazon require a dedicated BPA test on the finished product?
5. Are LFGB/BfR, REACH, EN 71-3 or any other chemical tests required to be repeated on the finished product even when the silicone material already has accredited third-party laboratory reports?
6. Does Amazon UK require a Declaration of Conformity (DoC) for this product category?
7. Are CE or UKCA markings required for an ordinary baby feeding/weaning set which is not marketed or intended as a toy?
8. What product and packaging photographs does Amazon require for compliance verification? Would photographs showing all sides of the finished product and packaging, including labels, warnings/instructions, manufacturer/importer details and batch/traceability information be sufficient?
We have seen some previous answers in the Amazon UK Seller Forums referring to CPC, CPSIA and CPSA tracking-label requirements. As these appear to relate to US regulations, could you also please confirm that these are not the requirements for products sold exclusively on Amazon UK / Great Britain, and provide the applicable UK requirements instead?
We want to ensure that all necessary testing and labelling is completed correctly before importing the products, while avoiding unnecessarily repeating tests that have already been carried out on the silicone material.
Thank you very much for your help.
Amazon Easy Ship Dates
We had a response that says we have no promise extensions but that isn’t the case. We have a 6 day promise extension on easy ship items.
Easy ship on boarder just blames our area but that’s a load of rubbish. Everything has arrived within 2 days never mind 7!! So why give us dates of a week?
Where do I even find promise extensions on my account for easy ship orders? I can’t see anywhere for these and I was told at the time of setting the system up promise extensions didn’t exist. This was clearly untrue.
Moderator Assistance Requested – 53 Full Cartons Missing After Amazon Freight Delivery to LBA4 – Case 13214485052
Amazon Freight
73 boxes / 3 pallets / 1,075.53 kg
Delivered to LBA4
Written confirmation goods were unloaded
53 full cartons still missing
Seller Support repeatedly responds with POD template / now no response for 7 days
Request moderator help escalate to LBA4 Inbound Receiving / FBA Inbound Investigation.
