I have two FBA shipments that have been stuck in RECEIVING status for an unusually long time, both exceeding the normal receiving timeframe of 3-5 business days, and this is impacting my ability to fulfill Prime orders and causing potential lost sales. Shipment 1: Shipment ID FBA15LS2DNM1, 20 brushes, created May 8, 2026, Fulfillment Center BHX4, currently in RECEIVING status for 11 days with an expected completion of May 13-15, 2026. Shipment 2: Shipment ID FBA15LRBG2QW, 86 brushes, created May 10, 2026, Fulfillment Center LBA4, currently in RECEIVING status for 9 days with an expected completion of May 15-17, 2026. I am requesting urgent investigation into the processing delays for both shipments, estimated completion dates, and guidance on any actions I can take from my side to expedite processing. The Prime badge is currently not available, which is directly affecting my business operations.
I'm hoping someone can help as i am receiving no help from amazon regarding this issue even after a number of phone calls where i have been cut off or had to explain myself to 20 different advisors and emails where i get a generic reply.
I have had the email which states that i will need to enter my COO for all my listings over every marketplace i sell on.
Amazon sent the instructions on how to do this - Create Category Listings Report - Open spreadsheet - Enter COO in to correct column - make sure that you set this to a partial update - save file - upload it back to amazon using Add Products via Upload.
Sounded like a breeze until i waited for the file to upload to only be met with a error file as long as my arm and to make matters worse the report was in the marketplaces language.
I just want to COO to update not receive a error file which most of it (after google translating parts) have nothing to do with the COO.
Can anyone help or do i have to go through my listings 1 by 1 which is going to take me all year?
Hello @Seller_fLJ3Hdgrt17Ze and @Seller_fLJ3Hdgrt17Ze
We see that many sellers have questions about the ongoing rollout to the standard reserve period of seven days after delivery date, better known as “DD+7.”
Payments based on delivery date
The move to DD+7 may cause a one-time cash flow impact and temporarily limit your ability to disburse funds on or around your migration date. This is because of the change to delivery confirmation before the reserve period begins. Expect reduced cash flow for first 7-20 days as transactions become subject to DD+7. This is the temporary cash flow impact sellers experience when migrating to DD+7, as existing orders in the pipeline work through the new delivery-based reserve system.
What is an account level reserve?
It is a normal part of selling on Amazon to see funds in the Account level reserve section of the Statement View tab on your Payments report. It’s the amount of money that is reserved to ensure that you have enough funds to fulfil any financial obligations, such as refunds, claims or chargebacks not covered by Delivery date-based reserve policies.
Hello @Seller_Nhdvm3d1nDvgK and other sellers asking about reserve payments.
We see that many sellers have questions about the ongoing rollout to the standard reserve period of seven days after delivery date, better known as “DD+7.”
Payments based on delivery date
The move to DD+7 may cause a one-time cash flow impact and temporarily limit your ability to disburse funds on or around your migration date. This is because of the change to delivery confirmation before the reserve period begins. Expect reduced cash flow for first 7-20 days as transactions become subject to DD+7. This is the temporary cash flow impact sellers experience when migrating to DD+7, as existing orders in the pipeline work through the new delivery-based reserve system.
From what I can understand at the moment, there is £1,100 that has 'disappeared' from the total funds. There is £1,000 'released' but not available and £1,800 in deferred transactions.
Have you accrued fees since your last disbursement that have been charged against your balance?
Deferred transactions for accounting and payment reconciliation
Fees that are part of a customer order (such as referral fees and FBA fulfilment fees) are deferred along with the order payment and will be charged when the payment for the transaction is released. Other fees (such as Cost of Advertising, Shipping Transportation Charge and Shipping Services purchased through Amazon) will continue to be charged directly to your account at the time of purchase or service billing.
When a seller is migrated to DD+7 during an open settlement cycle, all open orders within that settlement cycle that are not yet delivered become subject to the new reserve policy. This applies retroactively to orders that are not yet delivered, including those placed prior to the DD+7 migration date. These orders will be paid out as per the applicable policy + 7 days after delivery confirmation. Until then, these orders may still display as Standard Orders but not be available to disburse.
Hello @Seller_XrsxyuONn8r2w @Seller_Nhdvm3d1nDvgK and other sellers asking about reserve payments.
We see that many sellers have questions about the ongoing rollout to the standard reserve period of seven days after delivery date, better known as “DD+7.”
Payments based on delivery date
The move to DD+7 may cause a one-time cash flow impact and temporarily limit your ability to disburse funds on or around your migration date. This is because of the change to delivery confirmation before the reserve period begins. Expect reduced cash flow for first 7-20 days as transactions become subject to DD+7. This is the temporary cash flow impact sellers experience when migrating to DD+7, as existing orders in the pipeline work through the new delivery-based reserve system.
payments that should have shown by '14th May'? suddenly disappear and our balnce doesnt go up!!
Have you accrued fees since your last disbursement that have been charged against your balance?
Deferred transactions for accounting and payment reconciliation
Fees that are part of a customer order (such as referral fees and FBA fulfilment fees) are deferred along with the order payment and will be charged when the payment for the transaction is released. Other fees (such as Cost of Advertising, Shipping Transportation Charge and Shipping Services purchased through Amazon) will continue to be charged directly to your account at the time of purchase or service billing.
When a seller is migrated to DD+7 during an open settlement cycle, all open orders within that settlement cycle that are not yet delivered become subject to the new reserve policy. This applies retroactively to orders that are not yet delivered, including those placed prior to the DD+7 migration date. These orders will be paid out as per the applicable policy + 7 days after delivery confirmation. Until then, these orders may still display as Standard Orders but not be available to disburse.
Hi everyone,
Like many sellers, my sales have been worse than last year.
I only sell on Amazon, so I do not have eBay, a physical shop, or another channel to compare against directly.
At first, I assumed the main reasons were broader UK economic pressure, inflation, and weaker demand. That may still be part of it.
But after switching from FBA to FBM, I started paying much closer attention to individual orders, customer messages, and what buyers thought they had selected.
That made me wonder whether some sales problems are not only about demand, price, ads, or seasonality.
They may also involve buyer-side friction in how Amazon presents listings, options, variations, or default selections.
A few examples from my own orders:
So I am starting to think that sales drop may be more complicated than many sellers assume.
It may not be only:
It may also involve:
I am not claiming this is the main cause of all sales drops, and I know some cases will still be normal buyer error, weaker demand, or competition. My point is that buyer-side display and selection friction may be an under-recognised factor that sellers cannot easily see from their own side.
I would be especially interested in hearing from sellers who have seen:
- buyers saying they thought they selected one option but received another ordered option,
- child listings that appear normal to the seller but seem hard for buyers to find,
- confirmed UI / variation / backend issues that later affected orders or conversions,
- or drops in conversion where impressions and clicks stayed fairly normal.
What makes me think this matters is that, if buyer-side display or selection friction is real, sellers may be trying to solve the wrong problem. More ads, more keywords, or listing tweaks will not fix a buying path where the buyer is being shown, defaulted into, or guided toward the wrong option. A listing can look active and normal from Seller Central, but that is not the same as knowing how it is actually being surfaced and selected on buyer browser, buyer app, or mobile view.
My products have always had good quality and reviews. But I lost my shopping cart because my products are not competitive.
My products have always been sold for over 20 pounds. Now my product is not competitive and needs to be reduced to £ 12 according to your requirements. But Amazon's commission and FBA fees alone are already £ 10.
I have already sent the procurement link, competitor's link, and all the details of the procurement cost to the customer, but the responses I received were all mechanical. Not really adopted.
I am a brand owner myself, and I only sell on Amazon. But you have compared our products with inferior products from other platforms. This is really unfair.
case id:12595622912
Hello everyone,
I am facing a severe systemic issue where my account is stuck in a "tax split" state. My business operates outside of UK/EU and has a verified NETP (Non-Established Taxable Person) status on Amazon since February 2025. Because of this, Amazon correctly acts as the "Deemed Supplier" on my sales, automatically deducting and remitting 20% Marketplace Facilitator VAT from my customer orders directly to HMRC.
However, starting in March 2026, Amazon's billing system began charging me 20% UK VAT on my FBA Storage and Fulfillment fees. This is a direct legal contradiction: the sales engine treats me as an NETP (Non-Established), while the fee engine treats me as UK-Established. Under HMRC rules, because my primary operating address and human resources are outside the UK, all of my B2B service fees should fall under the Reverse Charge mechanism at 0% VAT, exactly as my PPC and Referral fees currently do.
Seller Support keeps sending automated copy-paste replies regarding my UK company incorporation, completely ignoring my verified Primary Operating Address and the fact that Amazon is already pulling VAT from my sales as an NETP. Has anyone successfully resolved this specific glitch where the fee engine desynchronizes from a verified NETP status? I would deeply appreciate any advice or an escalation from a Forum Moderator.
I totally agree
At least on eBay it's my listing, my photos ,my selling price !
I have also removed a huge chunk of BMVD that were good sellers in the past
I have begun to feel crowded out by the usual suspects selling New items from 20 plus years ago at very inflated prices
With interesting feedback !
As a buyer I have almost given up trying to find non US editions
Hi everyone,
I wanted to ask whether other sellers are seeing a similar pattern with FBA returns.
I stopped checking my return reports for quite a long time because, honestly, it was causing me too much stress. Today I checked them again because I needed to issue a refund for an MFN order, and I noticed that the return label cost was not showing clearly on the dashboard or in the place I expected.
While checking the reports, I noticed something quite shocking.
My FBA orders are less than 20% of my total orders, but more than 90% of my returns appear to be from FBA orders.
That seems very disproportionate.
I understand that FBA and MFN returns are handled differently, and that Amazon makes the FBA return process easier for buyers. But I am wondering whether recent buyer-facing changes, automated return prompts, or new shopping/AI features may be increasing the risk of impulse buying, confusion, or unnecessary returns.
I am not accusing anyone of wrongdoing. I am simply trying to understand whether this is an isolated issue with my account/products, or whether other sellers are seeing a similar shift.
Has anyone else noticed FBA returns increasing sharply compared with MFN returns?
Many thanks.