The actual issue is not the £0.11/£0.17 adjustments that you are seeing in your Payments repository.

The issue is that Amazon is displaying incorrect prices in the first place when you purchase your labels. I too thought I had been paying £2.95 (<1kg), £3.54 (>1kg), £5.78 (>2kg). I had no idea the billing process is WAY more convoluted than this.

That initial £2.95/£3.54/£5.78 charge is debited from your account by Amazon. Once Evri then scans the parcel into their network, they apply upward pricing adjustments, way higher than the £0.11/£0.17s that you are seeing. Most crucially, if you check your monthly Shipping VAT Credit Note statements issued by Grattan Plc, you will eventually see a reimbursement of charges related to each order.

If you follow the whole chain of billing through in the Grattan statements, the total net amount charged for each purchase should be in line with the Evri rate card negotiated by Amazon. The rates in the card are exclusive of VAT.

<1kg "£2.95" is actually £2.60+VAT = £3.12

>1kg "3.54" is actually £3.17+VAT = £3.80

>2kg "5.78" is actually £4.99+VAT = £5.99

The adjustments you see in your Payments repository are the "shortcut" prices to take you the correct Evri rate card amount. They don't match the adjustments you see in your Grattan reports, and it can get very confusing indeed.

What you do need to look out for is any charges that are not in line with the rate card. For example there was a 20 day period in March (5th to 25th) where Evri's system went haywire and treated EVERY parcel as if it was 2-5kg, regardless of its actual weight and dimensions. I was charged £5.99 for every shipment in that period (and in one isolated case £11.99 for a 620g parcel), and was overcharged in total almost £150.

Amazon have taken no responsibility and told me to speak to Evri (even though when I use Amazon Buy Shipping I have no contractual relationship with Evri). It currently looks like I won't ever be seeing that £150 ever again.

Amazon basically say it is the Seller to claim from the courier (Evri/RM).

Evri are a pain, you have to keep nagging them, phone them, eventually, they may pay £20 as long as the item was 1st scanned. Usually £50 of time wasted to get £20 back is the issue.

You can ask Amazon not to issue any pre-paid return postage labels to Buyers (except for SFP).

Then you must issue a label yourself within 48 hours of each return request.

I would Tag a MOD, hopfully, they can resolve the defect agaunst you, as that should not be the case if not showing before the Appeal.

All, is this an appropriate forum to find a VA to help me list some products?

I am an experienced seller, but pressed for time this month. I need someone for 20 to 40 hours to just list some products for me in UK and Canada. Happy to pay a fair hourly rate for this help.

I have been trading on Amazon for about 20 years. In those days Brand Registry was not a main feature. We like so many sellers often used a generic name or names that were indicative of the product's description. With products in the several hundreds using this system, Amazons answer to registering under our official brands in teh Brand Registry is 'create new ASINS'!

On top of that, we now see what appears to be a blatant hijacking of many of our own manufactured products and a name we do not recognise being added to our products generic brand and even to those products in the main images clearly marked with our brand registered with Amazon.. I made a support request that took quite some time to prepare but after several days was told to pass to another support team! LIke so many selling on Amazon, this reporting takes so much time. As an authorised distributor for a large worldwide brand, we are intending to add to Amazon, this current issue is now holding this up, whiclt we now go round in circles. Is there a quicker, common sense way, to resolve these issues?

Also, shouldn't those who seem to hijack sites be named and shamed?

As a seller on Amazon I have to totally abide by all of the rules, which I understand is a condition of selling.

But does it not seem that some sellers get away with allsorts and murder ? and even when reported nothing happens ?

The case point I will make is that I bought a product recently and it was really bad, it was supposed to be a silent product, but it really wasnt, that was the selling point. So I left an honest review.

Within a day the seller had emailed me telling me if I removed the review and returned the item I would be refunded. But I had already packed it up and returned it and was being refunded anyway.

I then had a series of emails from them trying to get rid of the review. So No pressure then ? before waking up today to an email offering me a free product to try again and £20 if I remove my review.

This is as bad as fake reviews amazon, people buying off bad reviews. How does that enhance the customer experience ? if 200 people leave negative reviews and they are all bought off that creates a false impression for everyone else and obliterates customer trust.

Good or bad, reviews serve a purpose. We may not always like them, but buying them off is wrong !!!!!!

Thats not even to say the ones still offering money or products for free for leaving reviews, its mad. 60 per cent of all products I buy from Amazon from sellers not based in the UK come with a card, (sent from amazon warehouse no less !!!!!! ) and it will say, please register for your free warranty and received upto £15 back.

This is a funnel, to then offer you a full refund if you leave a five star review, and dont mention you got it for free and the worst part is, you report them and they are allowed to continue. How is that right ?