The actual issue is not the £0.11/£0.17 adjustments that you are seeing in your Payments repository.

The issue is that Amazon is displaying incorrect prices in the first place when you purchase your labels. I too thought I had been paying £2.95 (<1kg), £3.54 (>1kg), £5.78 (>2kg). I had no idea the billing process is WAY more convoluted than this.

That initial £2.95/£3.54/£5.78 charge is debited from your account by Amazon. Once Evri then scans the parcel into their network, they apply upward pricing adjustments, way higher than the £0.11/£0.17s that you are seeing. Most crucially, if you check your monthly Shipping VAT Credit Note statements issued by Grattan Plc, you will eventually see a reimbursement of charges related to each order.

If you follow the whole chain of billing through in the Grattan statements, the total net amount charged for each purchase should be in line with the Evri rate card negotiated by Amazon. The rates in the card are exclusive of VAT.

<1kg "£2.95" is actually £2.60+VAT = £3.12

>1kg "3.54" is actually £3.17+VAT = £3.80

>2kg "5.78" is actually £4.99+VAT = £5.99

The adjustments you see in your Payments repository are the "shortcut" prices to take you the correct Evri rate card amount. They don't match the adjustments you see in your Grattan reports, and it can get very confusing indeed.

What you do need to look out for is any charges that are not in line with the rate card. For example there was a 20 day period in March (5th to 25th) where Evri's system went haywire and treated EVERY parcel as if it was 2-5kg, regardless of its actual weight and dimensions. I was charged £5.99 for every shipment in that period (and in one isolated case £11.99 for a 620g parcel), and was overcharged in total almost £150.

Amazon have taken no responsibility and told me to speak to Evri (even though when I use Amazon Buy Shipping I have no contractual relationship with Evri). It currently looks like I won't ever be seeing that £150 ever again.

Amazon basically say it is the Seller to claim from the courier (Evri/RM).

Evri are a pain, you have to keep nagging them, phone them, eventually, they may pay £20 as long as the item was 1st scanned. Usually £50 of time wasted to get £20 back is the issue.

You can ask Amazon not to issue any pre-paid return postage labels to Buyers (except for SFP).

Then you must issue a label yourself within 48 hours of each return request.

I would Tag a MOD, hopfully, they can resolve the defect agaunst you, as that should not be the case if not showing before the Appeal.

Does 'media' mean BMVD ?

Books, in particular often have titles (created, presumably by Amazon) that have loads of added words that are simply advert/puff pieces.

Take these current titles from the top five bestsellers list. They are basically one/two word titles with 14+ words of promotion added:

The Divorce: The BRAND NEW & Instant Sunday Times Bestselling Thriller from the Author of The Housemaid Books

ISBN-10 ‏ : ‎ 1464280193

Yesteryear: The Sunday Times Number One Bestseller – ‘Everyone will be talking about it’ Bella Mackie

ISBN-10 ‏ : ‎ 0008742766

I'm guessing these will be immune from AI editing...?

News_Amazon

titles in all categories except media will need to be 75 characters or less

You are right. I have been selling on Amazon for the last 12 years. Previously, I used Amazon Lending, but after another lender took over, I took 3–4 loans from them. Unfortunately, my experience has been very disappointing.

I operate on a wholesale business model and, after all expenses, my profit margin is usually only around 10–12%. However, the lender charges extremely high rates, effectively costing more than 20%, which makes it very difficult to make a reasonable profit.

What I found most frustrating was the constant pressure. If sales drop, the account is suspended, or any other business issue arises, they immediately start calling and demanding repayments. No matter how much you try to explain the situation, they do not seem willing to listen. The repayment amounts are fixed, and the weekly instalments must be paid regardless of your business performance.

I am also not satisfied with their Plaid system, as it keeps picking up the wrong bank account details, which has resulted in loan applications being rejected.

Amazon Lending was much easier and more seller-friendly. Because of my experience with this lender, I have decided not to take any further loans from them. In my opinion, they are far too expensive and put unnecessary pressure on sellers, whether the business is large or small.

Methinks you have missed the point and lost the plot along the way with the corporate response.

The OP has stated that Amazons fulfilment fees are higher than the price that they expect them to sell at, thus making an instant loss.

It does not take a mathematician to work out that that is not good business, nor logic being used by the very artificial intelligence that Amazon stands behind and swears by.

£2.57 sale price. minus £2.70 fulfilment fees = 13p instant loss, PLUS cost price of the goods, plus shipping costs to Amazon.

What Amazon fails to comprehend, is the bots are probably scraping at manufacturer/distributor price points and using them as retail price.

Or the old trick of sell at a low price and make your money on the high postage cost, which Amazon obviously does not take into consideration.

You can advertise an item for a penny but charge £20 postage, but Amazon only sees the penny as the reference.