Abella,

Thank you for your response.

However, we do not understand why it is taking so long to verify our account. The verification process has been ongoing since May 19, and we have not received any clear explanation for this extended delay. We believe it is only fair to receive a specific update or at least an honest reason for the delay.

We are disappointed by the lack of transparency and communication from Amazon regarding the status of our account. It feels disrespectful that no one can confirm whether our account is in good standing or explain the cause of this delay.

We kindly request that someone from your team provide us with a concrete answer as soon as possible. We would appreciate more clarity and respect in this matter.

Thank you for your attention, and we look forward to your prompt reply.

Best regards,

I’m sharing this issue hoping to get some help, or at least bring attention to what feels like an endless loop with Seller Support.

I am sharing regarding my suspended Amazon UK seller account (Seller ID: A38GW9YSAWP9FL) and an unresolved issue with a removal order. There are two shipments were not dispatched despite the fees being charged.

Removal Order Details:

Removal Order ID: 2504231D0P

Total Units: 215

Undelivered Shipments:

Shipment ID: 26493899255552

Shipment Date: 30 April 2025 at 19:44:45 GMT+8

Total SKUs: 50 | Total Units: 79

Tracking Number: 1Z216F476800599433 (UPS)

Shipment ID: 26473323167552

Shipment Date: 1 May 2025 at 07:16:37 GMT+8

Total SKUs: 34 | Total Units: 49

Tracking Number: 1ZAB07276800055247 (UPS)

Issue:

The removal fees for these two shipments have already been deducted from my account, but the items have not been shipped out. Upon contacting UPS, I was informed that both tracking numbers (1Z216F476800599433 and 1ZAB07276800055247) are invalid, and the carrier has no record of receiving these shipments.

Removal Order ID: 2504231D0P – All other shipments under this order have been delivered to the third-party warehouse, except for the shipment handled by UPS, which has no tracking information at all. Due to the failed KYC verification, the account can no longer be restored, so the inventory can only be removed to a third-party warehouse.

Questions:

1.Currently, the status of Removal Order ID: 2504231D0P shows as Completed, but why have most of my goods not been received? And why is there no tracking information only for the UPS shipment?

2.Why do the UPS tracking numbers 1Z216F476800599433 (UPS) and 1ZAB07276800055247 (UPS) show no tracking details? UPS customer service stated that these tracking numbers are invalid and that they never received the shipment.

3.If the goods under the removal order were not shipped, why was I charged for the removal order? Isn’t this fraudulent behavior?

Request:

Please locate and recover the 128 missing units and arrange their delivery to my third-party warehouse.

I hope someone from Amazon or the community can guide me on how to escalate this or get a real investigation done—not a robotic script reply.

@Julia_Amazon @Winston_Amazon @Simon_Amazon @Sarah_Amzn @Ezra_Amazon @Spencer_Amazon @Roberto_Amazon @Seller_ZyGdB49sb7An4

Is anyone else having issues with the buy shipping only offering a poor Evri service that will not get there on time instead of Royal Mail?

This evening I cannot seem to use buy shipping at all for anything. To top it off, help closes at 20.00 hours and I had the problem at 20.30 so cannot get support after 8pm.

In a bit of a pickle now as it is the busiest time of year for me so came in to get a little bit ahead and then hit with this shower.

The Evri issue has been ongoing for about 9 weeks and I have 3 open cases saying they will get back to me when they have a resolution. It's a recurring problem but i am sick of seller support saying it is passed to the concerned team, relevant team, internal team, specialist etc, the list goes on.

They just come back with scripted responses to say it is being looked into and they eventually close the case saying it is answered but promising to come back.

My comms below with the latest response that I first raised to seller support on 27 March 2025. Personally I think the response is a bot placed lie.

Amazon

19:44

06/05/2025

Hello from Amazon Selling Partner Support,

We understand that you contacted us regarding Buy shipping.

We contacted our team to finalize the research.

Currently, we are awaiting further communication from them.

We will write back to you with further updates as soon as we receive them.

Thank you for selling with Amazon.

To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.

Were you satisfied with the support provided?

Hi everyone,

I’m reaching out here as a last resort. I am a UK seller operating under HNZ GROUP LTD and my Amazon UK account has been deactivated for over a month now.

Here’s a full summary of what I’ve done:

1. I paid the required VAT amount to Amazon’s bank account following their email on April 7, 2025.

2. I completed my VAT registration and provided the reference number.

3. I moved my business from a virtual office to a real physical address in the UK, and submitted a lease agreement and Wise business bank statement.

4. I received TWO verification emails from Amazon:

- First on May 9, 2025

- Again on May 19, 2025

Both said: “Your information is verified – You can start selling on Amazon now.”

5. But still, when I log into Seller Central, my account shows:

“Your account has been deactivated.”

6. I also opened a support case (CASE ID: 11099547532) on May 12, 2025, but only received a generic message that the account is “under review.”

I have acted in full compliance and in good faith. I’ve contacted all the Amazon departments via email, including escalations. No meaningful response.

This is becoming a serious barrier to running my business. I would deeply appreciate any advice, support, or if an Amazon moderator could please escalate this.

Thanks in advance to anyone who can help.

– Şükrü Baykal, HNZ GROUP LTD

Tell me about it. How about giving one option of using DHL at £19 for a small A5 jiffy bag with just a 55g total shipping weight.

Then when I use alternative shipping like Royal Mail or Evri, they get on my case about not using Amazon Shipping to keep my Prime badge.

Who is messing around with this. Give us the choice of using whatever is suitable for us.