Hello AI chocolate teapot if you could read you would see it has nothing to do with performance but a failed KYC. He is not having a wonderful day as trying to co mmunicate with seller support i think you would find the 2 are mutally exclusive. And as for the quote below I thinkl you have very little understanding of how not getting paid for 19 days affects a business.

Seller_X881ZiELfGPFD

We understand how concerning this situation must be for you, especially given the impact on your business operations, including withheld funds and stranded inventory. We recognize that you have been a seller in good standing for 5 years, and we appreciate your patience during this extended period without resolution.

Hi everyone,

I’m hoping someone here has experience with this situation.

On 19th October, I was asked to re-verify my business information. I submitted all documents immediately and received no indication that anything was missing or incorrect.

However, my account was then deactivated without warning, stating that verification had failed. After multiple calls and emails, I was told the reason was that my registered business address is a virtual office and they needed info on my operating address.

I provided full evidence of my actual operating address and explained the rationale etc.

Since then:

• I now receive no replies from Amazon, via any email address or tickets. (New tickets get transferred to the verification team who never get back to me).
• Customer services phone won't help, they keep saying verification will be in touch - no timeframe or explanation given.
• I have now been unable to sell for over 19 days.
• I am unable to withdraw funds currently held in my account.
• My product listings are now losing ranking and sales history.
• My inventory is stranded, with around 400 units now due to be automatically returned to me.

I have been selling on Amazon for over 5 years with no performance issues, and this is now causing serious cashflow strain on my small business.

Has anyone successfully resolved this?

If so, what was the actual turnaround time once you provided evidence of the operating address? and did you need to request a manual review or escalation?

Any help, timeline insight, or escalation experience would be greatly appreciated.

Thank you,

I am writing to you today to urgently request an update and expedited completion of the KYC review for my seller account.

My account was deactivated on November 5, 2025, pursuant to a performance notification stating that a business establishment verification was required. I fully understand and respect Amazon's KYC policies and have provided all requested information promptly.

However, it has now been 19 days since the deactivation, and my account remains suspended with approximately £35,000 in funds withheld. This is causing significant financial hardship and operational disruption to my business.

I have made numerous attempts to resolve this through Seller Support and Account Health, but I have received conflicting information. While several support representatives have informed me that my verification was "fully completed" and that reinstatement was imminent, my account status has not changed.

To clarify the current situation:

On my Account Health page, a red bar indicates "Reactivate your account" with a note stating "Your submission required."

However, upon clicking the button, I am directed to my identity information page, which confirms that my verification is successful and states that any changes would trigger a new verification. This creates a confusing loop with no clear path for me to take action.

I have attached screenshots that clearly illustrate this issue, including the Account Health page and the successful identity verification message.

Given the above, I believe the review may be stalled in an automated loop or requires manual intervention. I respectfully request that you:

Expedite the final review of my account and business information.

Provide a specific timeline for when I can expect a final decision or the reinstatement of my account.

Clarify if there is any specific, outstanding documentation or action required from my end that is not apparent in the Seller Central interface.

I am ready and willing to provide any additional information immediately to facilitate this process. My goal is to cooperate fully and have my account reinstated so I can continue operating in good standing on the Amazon marketplace.

I would like to add that according to Amazon case ID ending 402 "for which I have attached a screenshot" that clearly states that my Account KYC is completed and I have to send you an email to unblock my account. As of the recent performance notification from Amazon received today Nov 26, 2025. They state that "We are reviewing the information of your business establishment for verification purposes. Your selling and disbursement capabilities will remain active during this review".

So according to them my account should be activated now but it still shows that account is deactivated.

I have also received this performance notification via amazon too when I spoke to one of the health support representatives that your account will be reinstated within 24-48 hours. That notification was received on Nov 14, 2025.

Thank you for your time and attention to this critical matter. I look forward to your prompt response.

""please help:

@Simon_Amazon @Spencer_Amazon @Ezra_Amazon @Ash_Amazon @Sarah_Amzn @

@Seller_Udi0JNbTrsmUVHi

Seller Support confirmed our 30-day review is complete, but payments are still on hold.

On top of this, our account shows DD+7 active, even though Amazon officially extended our migration to 19 March 2026.

We have no violations, use 100% Buy Shipping, and have sold on Amazon for over 10 years. The Review Team isn’t responding.

Has anyone faced this or knows how to escalate?

Thanks

Hi all,

I've got 19 SKUs that Amazon have flagged as high pricing errors despite us being the manufacturer and sole seller of said products. When I try to open a case with seller support and I click "contact an associate" the AI form requires a FNSKU to direct me to the correct associate. These are all FBM only listings and I can't put N/A or a SKU in as it deems them invalid. I am therefore unable to open a case. I'm fed up of chasing a bot in circles, if anyone has any suggestions on how to approach this I'd really appreciate it