Please write to national tv/news to get them to pay attention, that's the only quick wa I see Amazon actually having humans(not bots) looking into this. Tens of businesses essentially bankrupted...

Hola @Seller_BWZpZvC1Lepg5

Si correcto, ya he abierto casos, he hecho de abierto varios casos pero de momento no he podido solucionar

Solo me dicen que algunos asins no son elegibles para PanEU pero no tiene sentido porque esos asins son muy similares a los asins que si estan aptos para PanEU

Id del caso: 12202631612

Dear @Seller_GEZPMc4CeQfh6

Thanks for reply.

Did you understand anything about the situation?

Why they keep asking the documents that we alreadh share?

We are the owner and solo seller of our own product but still having issues while providing all possible documents that has been asked for?

Our company owns our brand, GS1 certificates and everything.

The problem couldn't be solved more than a week which is so strange.

It’s a shame. We have no idea how can even solve this issue anymore as we keep getting same automated messages asking for documents that has been already provided.

We are trying to catch our own tail.

Hope that you can at least guide us about what to do except waiting another automated answer.

Kind regards.

Had a few of these emails from Amazon over the years, and just lately they have been becoming more frequent with more and more brands doing the backhanded deal direct with Amazon to what appears to be anti competitive and market manipulation by both.

"Hello,

Thank you for your partnership and for providing a quality selection for customers, including RALPH LAUREN FRAGRANCES products in the gl_luxury_beauty category. RALPH LAUREN FRAGRANCES has a large catalogue of products and we’ve historically relied on our selling partners to surface offers for them in the gl_luxury_beauty category. That said, only a subset of RALPH LAUREN FRAGRANCES products in the gl_luxury_beauty category is currently available in the Amazon store, which sometimes leads to a poor experience for a customer searching for these products.

We’re always looking for ways to improve the customer experience, and as part of that effort, we’ve decided to source RALPH LAUREN FRAGRANCES products in the gl_luxury_beauty category directly from the brand owner going forward, which gives us a better ability to offer a greater selection with higher reliability. As part of that change, you will no longer be able to list RALPH LAUREN FRAGRANCES products in the gl_luxury_beauty category in the Amazon store. We recognise that this is an impactful change for your business and we want to give you time to adjust and the opportunity to sell through your inventory"

I am totally dumbfounded how this "improves" customer experience when Amazon cannot carry every item from the brands they are sneaking around with, and how Amazon have hiked up the price being sole seller of the goods.

An example being HUGO BOSS, when Amazon went direct with them a few years ago, now you can find hardly any of this brand in stock with Amazon, and those that ARE in stock are mainly higher priced than other platforms and websites that us sellers are now selling these products on.

Amazon's logic is customers get a greater selection and price from one single supplier.... Amazon, and the multitude of sellers carrying these brands do not collectively have a greater choice than Amazon???

About 80% of my stock that Amazon has gated for itself, Amazon do not have stock of, and are denying their customers CHOICE, of the stock Amazon DOES have... most of it is more expensive than elsewhere.. denying their customers VALUE.

It seems that Amazon would rather limit customer choice, price and experience.

How they can get away with this obvious market manipulation is beyond me.

But it does seem that Amazon want to drive away their 3rd party sellers by rapidly limiting the things they can sell on the platform until eventually there is nothing left of Amazon apart from private label brands and Amazon as sole sellers of branded stock they never have.

Every time Amazon go solo with the big brands, my traffic elsewhere increases as Amazon's customers search for better value and items actually in stock.

Eventually there will be nothing left for sellers to sell and customers to buy.

Amazon is heading down a slippery slope and the brands that are signing exclusively with them are just forcing their goods onto cheaper platforms.

Amazon ha sospeso il mio account perchè chiede di correggere un'informazione fiscale, ossia il mio Numero di iscrizione al Registro delle Imprese, che nel mio caso corrisponde al codice fiscale, essendo io una ditta individuale.

Le prime due volte che è successo sono riuscita a parlare con un operatore, che in pochi minuti ha risolto la cosa, dicendomi che non devo inserire nulla in quel campo in quanto è una "ripetizione". Ho riprovato anche ora ma per andare avanti e salvare i dati devo per forza compilarlo, e il codice fiscale non viene accettato come valido.

A distanza di qualche mese il problema si ripresenta, e stavolta ho parlato in chat (non sono più riuscita ad avere un contatto telefonico) con non so quanti operatori, che hanno trasferito il caso ad un ufficio che non si può contattare, e sono in attesa (credo vana a questo punto) di una risposta. Nel frattempo il mio account è sospeso e non vendo niente da giorni. Sto pensando di chiudere tutto e poi, magari, riprovare a registrarmi.

Qualcuno in questo forum è una dittà individuale e sa come è meglio registrarsi su Amazon in quanto tale, o ha avuto il mio stesso problema? Uno degli operatori mi ha detto che forse è meglio togliere la partita iva e lasciare solo il codice fiscale, non ho capito per quale motivo...

grazie a chi vorrà rispondermi

Sara