As I knew would happen Amazon set the 1 day dispatch and my delivery rate has fallen below 90%. I can handle the 1 day dispatch, however the delivery time is no way accurate. I use 2nd class post, which is what I can only use for single purchases, to keep competitive and in business. Royal Mail 2nd class post takes 4-8 working days with no Saturday delivery, with exceptions. Amazon still say it will be delivered on that day not an estimation. Sure I can go into each item and change it to a 2 day dispatch but when you have 1000's of listings it's not an overnight project.

I have just received a 1* review.

It states she received a ripped open envelope with nothing in it.

Why would the buyer feel that I deserved a 1* review for that.

Does she think I sent her a ripped open envelope with nothing in it?

Does she think I needed to do that for an eyeliner that she paid £2.98 for?

Why would she not send me a message first?

Why does Amazon allow this?

This is my livelihood!!

Why are people so vile.

Hi all,

Just wondering if anyone else is seeing this at the moment.

We’re fully eligible for Premium Delivery and all metrics are fine, but 1-day delivery is showing one day later than expected, even though it’s still before the cutoff time.

Orders are still coming through to be despatched the same day and to deliver the next day, but the listing page says 2 days.

Nothing has changed on our side, and this started suddenly a few days ago across all listings.

@Seller_YeWcEeTwlVO93 @Seller_l3eCP9f1PtJXC

Hello,

As requested by @Seller_8hQgfj6OVZYse I'm starting a new thread to address this issue (again)

Case Number 13033454292

Seller Support's reply to the question

I am unable to list ISBN 0356521834 because the system requires me to load an invoice for 10 new books, but I only have 1 used book. I tried using the Add a Product tool but was unable to proceed due to this requirement.

ASIN: 0356521834

SKU: BCA100019999

can they help?

... is that I must provide said invoice or I cannot list this book for sale.

This ignores the fact that my copy is USED and I only have 1, but it is legally owned by me and I am a seller in good standing.

This also ignores the fact that other Sellers are offering this book for sale who do not have 10+ copies, nor are their copies NEW

Can anyone at Amazon help resolve this situation?

Brian

Looking for some opinions from other sellers on this one.

I've attached a screenshot of a review I've recently reported. The customer states that the product is fine, but leaves a 1-star review because the delivery driver left the parcel out in the rain instead of putting it behind their bin.

To me, the review seems to be entirely about the delivery experience rather than the product itself, which is why I reported it.

What makes me question it is that I had

a very similar review in the past. I reported that one as well, but Amazon didn't remove it, so I'm not particularly confident this one will be removed either.

What do other sellers think? Would you expect Amazon to remove a review like this, or leave it up?

Another thing I've often wondered about is Amazon's use of AI. Amazon seems very good at using AI to spot issues with listings, compliance problems, image requirements, product detail pages and so on. Yet reviews that appear to clearly focus on delivery issues rather than the product still seem to slip through.

If a review literally says "Product is fine" and the complaint is about where the driver left the parcel, shouldn't that be something Amazon's systems can identify automatically?

Interested to hear if other sellers have had similar experiences and what the outcome was.