Hi,
For one of the listing (brand approved, not brand registry) there is a new Chinese seller located in China that is selling a different product from the authentic item (brand approved). Recently, we received a bad product review showing the different product (fake) from a customer. This customer did not purchase from us, so it must have come from the other seller.
Also, I have done a test buy from this Chinese seller. Unsurprisingly, I got the same product (fake) as the customer who left the bad review.
Of course, the fake product looks differently, no brand displayed on the packaging/product, made of different material).
I have raised a case with the Seller support (ID CASE 12254900452) to remove the review and Chinese seller from the listing. Supporting documents/evidence have been provided as well - they advised to use Report abuse.
So, I have done Report abuse (Complaint ID: 12255298702) and basically got a response "We cannot take action on your report". Frankly, a quite bizarre response.
Can any Amazon mods look at that and help?
If I filled in Report abuse incorrectly, please let me know and advise step by step (in great detail) how to fill it correctly. This would be greatly appreciated.
@Seller_TSXM2A5nxWSuH@Seller_mIRnuhdx7l5sN@Seller_DNQGSsdC7DccM@Seller_XUNeUuvrQDpgP