Hi whats the easiest way to put all my listed items into my Amazon shop ?

Hi

I have appealed a A-Z Claim, where the buyer was refunded even though i sent a replacement.

The Appeal has been under review since a week.

Hello Amazon Moderators,

I need help escalating Case 13143295052 concerning what appears to be an FBA receiving/reconciliation error.

Shipment FBA15M1RS5S0:

248 units of CURATICK-10 (FNSKU X002J1U6HN) were sent.

Amazon's reconciliation initially showed:

6 units received

242 units: “Different item received from shipment FBA15M0GJNJ1 as FNSKU B0GM87NKP3”

The problem is that FBA15M0GJNJ1 is a completely different earlier shipment, and B0GM87NKP3 is CURATICK-5.

Amazon's own records now show those 242 + 6 = 248 units as CURATICK-5 inventory under the earlier shipment reference.

However, that earlier shipment contained only 360 CURATICK-5 units, and its own reconciliation shows 360 expected / 362 located.

There is also an important comparison: a subsequent shipment, FBA15M380BB6, contained the same CURATICK-10 product with the same packaging and labelling method, and Amazon correctly received all 52 units as CURATICK-10.

Seller Support has suggested “mislabelling”, but this does not explain Amazon's own contradictory shipment and inventory records. Even if an isolated unit had a labelling issue, that would not establish that all 248 units were mislabelled.

I have contacted Seller Support three separate times about this issue, but despite explaining the discrepancy in detail, I have not been able to obtain an explanation or resolution.

Could an Amazon moderator please escalate Case 13143295052 for an FC-level physical inventory investigation?

I specifically need Amazon to:

1. Locate and physically check the affected 248 units.
2. Explain why they were attributed to a different shipment/FNSKU.
3. Prevent the affected units being fulfilled as CURATICK-5 while investigated.
4. Correct the inventory to CURATICK-10 where confirmed.

I have screenshots showing all of the above and will attach them to this post.

@Seller_ZyGdB49sb7An4

@Seller_Udi0JNbTrsmUV

@Seller_seuhA2HFFSUGv

@Seller_NsKjQqJ8b47IS

Thank you.

Hi,

Made an honest mistake in an upload sheet and used the wrong brand name on two ASINs. These products need to be listed correctly as they are very important for our catalogue. In the past when this has happened, we were completely locked from changing the brand name because we are only resellers no matter what evidence we provided. Even stating that it was also against Amazon's guidelines to mislead customers with wrong brand names.

I already have a case going but I am already getting Amazon's auto-response that we can change this value because it is locked.

13048721522

This is for two ASINs B0H95GK3GP and B0H95C2X9Y

Is there any mods that can help with the case? Seller support are going to take too long and it is urgent.

@Seller_Huz6FT08OxHAR@Seller_xkwDczt8sPSmx@Seller_b2AIUT8dwcS0Z@Seller_8hQgfj6OVZYse@Seller_l7Jtck9jxnEA0

Hello everyone,

My Amazon Japan seller account has been under review for more than a month. Amazon requested proof of delivery for all of my orders over the last three months.

During that period, I shipped a total of 11 books. Out of those, only one order was refunded due to late delivery, and the customer has still not returned the book.

I provided Amazon with proof of delivery, invoices, and all the documents they requested for every order. Despite this, I keep receiving the same generic responses, which appear to be AI-generated, and my account has still not been reactivated. There has been no clear explanation of what is missing or what additional information they require.

Has anyone experienced a similar situation with Amazon Japan? If so:

How did you get your account reactivated?

Were you able to get your case reviewed by a real person instead of receiving automated responses?

Is there any way to escalate the review?

I would really appreciate any advice or suggestions from sellers who have gone through this process.

Thank you in advance.