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Seller_z3k8APxGfbQEK
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🚨 How to Report Incorrect Brand Name Changes
by Seller_z3k8APxGfbQEK

We want to address a concern that many of you have raised regarding unauthorized Brand name changes on Amazon.

We have engaged with many of you, hear you, and we understand the frustration and potential impact this can have on your business. First, we want to assure you that we are actively working with our internal teams to address this issue. Your feedback is invaluable, and we're committed to improving the selling experience for all of our partners.

If you experience an unauthorized brand name change, please follow these steps:

1. Submit a report through the "Report Abuse" feature

2. Select "Product detail page was changed to represent a different product"

3. We suggest sellers to provide relevant details such as when the ASIN was created, by whom, and what the brand name was originally.

4. We're continuously monitoring these reports and working to streamline the resolution process.

However, if your report is declined, please don't hesitate to create a discussion post in the "Manage Your Brand" category and be sure to include your complaint ID for faster follow-up.

We want to emphasize that we're taking this matter seriously and our teams are collaborating to develop more robust safeguards against unauthorized brand name changes. We appreciate your patience as we work towards a more secure and efficient system.

As always, we're here to help. If you have any questions, please let me know.

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Seller_bE8avrTsDoNhF
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Amazon de-activated a lisint as being over-priced even tough it was £70 cheaper than a listing by another seller.
by Seller_bE8avrTsDoNhF
Amazon replied

I tried to list a rare book on Amazon for £43. Amazon de-activated the listing ' due to potential high pricing error '. But another copy of the same book is for sale by a different seller for £115.77. I have tried getting Amazon support to explain this but their explanation made no sense at all. Has anyone got any idea what I can do about this? Many thanks.

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Seller_2AkMpLvym0zA7
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FBA Reversed Reimbursement over £3000 taken back - Need Urgent Help
by Seller_2AkMpLvym0zA7

We've just had a over £3000 taken from our balance due a reversal reimbursement from November 2024. I've never experienced this before.

I've checked and they haven't allocated the stock to my FBA stock. So no idea why they've issued this.

Has anyone else experienced this or could a Mod help me please?

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Seller_SDpJc4lSbrzDT
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DPD UK (Amazon-partnered carrier) is unavailable because the box weights or dimensions for one or more of your shipments are not within the allowable range for Amazon Partnered Carriers
by Seller_SDpJc4lSbrzDT
Amazon replied

Hello

I keep getting this error when I create a shipment for FBA. I have been getting it for approx 2 months.

All of my packages are well within the max size and weight that DPD allow.

I have tried and tried contacting amazon seller support for no help forthcoming.

There was a previous thread but not sure if it got resolved and it is locked

https://sellercentral.amazon.co.uk/seller-forums/discussions/t/fb2e62f0-90d6-459f-8dc0-f79b2b7442d5

Can anyone help please?

I have attached a screenprint

[Moderator Edit: removed personal information]

Kind regards

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Seller_eIYKbn9rbJMRl
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just wanted to vent!
by Seller_eIYKbn9rbJMRl

Another buyer that doesn't read the item, then requests a return, and Amazon automatically refund immediately - without it being zapped by the Post Office (impossible on a Sunday!). She claims she thought this was a CD, and can't play vinyl. It'll be interesting to see if I actually get the item back.

https://www.amazon.co.uk/gp/product/B00AWZUDK0

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Seller_5DwnZw5Pr5Tgs
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Profit or Loss?
by Seller_5DwnZw5Pr5Tgs

Hi guys, I'm very confused here when doing my profit calculation. Please tell me if I'm doing this right or wrong. I'm deducting the expenses from the income and then I deduct the COGS that was £5600. Doing it this way I'm making a loss that does not make sense as I have products that do well that sell for £25+. Can someone help me out here please.

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Seller_F6XgkDiNoSaxm
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deactivated account - due to Amazon Pay never used since 2016!
by Seller_F6XgkDiNoSaxm

I am the end of my tether with Amazon, support is the worst I could possibly imagine. Cut and paste replies, submit appeals done to the best of my knowledge.

My account was deactivated 6am on Tuesday, because they said I had another selling account. I consulted by phone, and said this is incorrect, they are adamant. Fast forward a bit, apparently it is Amazon Pay that they detected. For a website when Amazon Pay was still rather new, I attempted integration with the website, and email is different as obviously for an external website it is separate from Amazon orders. It never worked, so there was no need to verify or add payment. One agent has seen "that the account has never completed KYC Verification process since 2016-08-18". I have been told to appeal, which I am constantly doing. I have the following, but then the support throws a curveball and adds another new one ??!!

- Provide a detailed explanation about the Amazon Pay account relationship.

- Include the timeline of events regarding the Amazon Pay account.

- Include the Amazon Pay case ID and details about the account closure process.

- Provide any documentation showing that the Amazon Pay account was never verified or used.

This one they added randomly, which is the first time they say!!

-- Clear explanation of any shared business elements between the accounts

So I have explained I never used, its never verified. Timeline is similar, and that suddenly they have detected a disabled account. Two agents have also said that it was disabled a long time ago, they sounded confused as they read the system notification.

I included the Amazon Pay Case reference, and explained it is awaiting internal closure.

I mentioned the case reference, the agent says it was never verified. The question being OR , I do not need to show use obviosuly as no verification took place so no orders could be taken via Amazon PAy integration.

But I have gone back to Amazon Pay for the past couple of hours and since Tuesday, to ask for some 'documentation'. I get multiple agents saying this -

"Unfortunately I am not skilled in Amazon Pay account related issues." ( I am simply asking for them to even at least screenshot where it says not verified since 2016, and even just to get the report from repository that shows no sales / orders)

"The team that handles your request doesn't support chat. Please expect a reply from them via email within the next 24 hours."

Which I said is not true, as I Spoke to one really helpful agent on live chat yesterday for first time about my account. So for a whole week, the hours trying only one person is qualified to do their job?

You cannot make this up. I am currently asking for escalation and help from management on the Seller Support case. I am not holding my breath. Nobody cares that my business is not trading, and now disbursement is delayed as a result. I am treated like a criminal simply because 'machine learning' detected another account. Nobody bothered to check it was defunct.

What has confused Amazon Pay further, some of the agents anyway, is that Amazon Seller Support guy on phone asked me to add a payment card to help verification on the Amazon PAy account I never used 9 years ago. Sounded like he was reading a script or instructions, as it took a long time between each step. So some of the agents are reading now that my Amazon Pay is not verified, in fact I just got this email-

"Upon checking, I will need to forward this case to verification team. Once I transfer this case it will show as resolved in Seller Central as the seller verification team uses a different communication system. Please be assured that our verification team will be reviewing your issue and will contact you directly."

But the only person in a whole week who actually seemed to know what they were doing said this-

"So we will inform the internal team to close the one under email address: ***removed****"

I do not know what is going on?! Is anybody from Amazon reading this able to assist at all please? The support so far, apart from one agent at each department have been helpful. But then the other agents contradict everything said by them. This since Tuesday, I am so angry and frustrated, the support are getting paid but I am not due to some incompetence.

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8 replies
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Seller_SrOJ6JgRFD0Y8
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Removing my business from Amazon account
by Seller_SrOJ6JgRFD0Y8
Amazon replied

A few years ago I set up an amazon seller account and added details of a business I had (and a business bank account) to sell a book.

A couple of years ago I dissolved the business and closed the business account.

I would like to continue selling the book as a personal seller with a personal account but can't seem to see a way of removing my business or switching to a personal account. I'm getting warnings about needing proof of my business again, which I can't provide.

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Seller_BLKFrxPM3nn3Y
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Time to Take Action – Unfair A-to-Z Claims, Courier Negligence & No Protection for Sellers
by Seller_BLKFrxPM3nn3Y

Hi fellow sellers,

I’m reaching out because like many of you, I’ve reached a breaking point with the way small businesses are treated by Amazon’s A-to-Z claims system and the lack of accountability from couriers like Evri.

Over the past few months, I’ve dealt with multiple cases where:

Buyers falsely claimed parcels weren’t delivered (despite GPS, signatures, or photographic evidence).

Amazon sided with the buyer automatically, refunding them without properly reviewing the evidence.

Couriers like Evri marked parcels as delivered or left them in insecure places, then refused to take responsibility.

Seller appeals were ignored or denied with copy-paste responses.

The only option left was to take court action just to recover the cost of lost goods and unfair refunds.

And I know I’m far from alone — I’ve seen hundreds if not thousands of similar stories here in the forums, across TikTok Shop discussions, Reddit, and Facebook seller groups.

Enough is enough.

I’ve now written a formal letter to:

My local MP

The Department for Business and Trade

The Competition and Markets Authority (CMA)

And I’m reaching out to the Federation of Small Businesses (FSB)

📢 What I’m Asking:

We need legal reform to:

Hold platforms like Amazon accountable when they dismiss seller evidence.

Introduce independent dispute resolution, not just biased internal appeal systems.

Regulate courier services like Evri when they repeatedly fail to deliver properly.

Protect sellers from fraudulent buyers with a clear record of abuse.

Make platforms share liability — instead of pushing all the risk onto sellers.

👉 If you’ve experienced similar issues, I strongly encourage you to write to your MP and government departments too. The more of us speak up, the more likely we’ll see change.

Let’s stop suffering in silence. We built our businesses with hard work — we deserve protection, not punishment.

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Seller_Zk2qYQO7ZJB1G
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Hey guys
by Seller_Zk2qYQO7ZJB1G
Amazon replied

I have updated my charge method and verified it for every listed country a million times, but its keeps asking me to update before I can start selling. please how do I solve this?

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Seller_A5QUfTZ8Bt3hf
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Sole trader to limited company. What happens to the listings?
by Seller_A5QUfTZ8Bt3hf
Amazon replied

Hello dear sellers,

should I decide to change from sole trader to ltd company, would my products transfer be smooth? Would I lose my reviews and feedback and have to create new listings?

I found very contrasting information on the matter.

Thanks

Alessandro

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3 replies
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