Hi Guys this should be my busiest month but sales are oncourse to be lowest month for years but sales are alarming and am worried the is something wrong with my account is anyone else having trouble

Something unusual seems to be happening with my account. I listed one of my products under my own registered brand and successfully obtained brand exemption approval after submitting all the required details. Everything appeared to be in order I even hold a registered trademark for the brand.

However, when I tried to create a shipment for my stock (recently received from my supplier), Amazon keeps rejecting my application. Despite owning the brand, the listings, and the stock, I’m continuously receiving the same automated “copy-paste” responses from support.

This situation has become extremely stressful, as I have verified ownership of everything, yet nothing seems to be working. Please have someone from the Amazon specialist team review this issue urgently.

Case ID: 11658365472

Thank you for your attention and support.

Hello,

@Seller_z3k8APxGfbQEK, I logged a IP complaint on amazon last month and it got declined which was not right as the registered design we have on IPO matches it but brand registry teams thinks its not, anyways long story short we needed to add our self from brand registry to allow ourself in seller central to apply A+ content to our new listing with new brand but we have been declined as we have been told that our account has been engaged in abusive conduct which leads to the complaint we raised last month we appealed it few time but the team keep decling it and we think its due the the compalint we raised which was rejected and our permissions were invoked.

We have escalated our complaint for the the design copy infringement case id 11687524662, but nobody has come back to us yet. Our main priority is to resolve this so that we can add A+ content to our listing, can you please check with team for the progress as we have explained them in detail how our design has been copied and used by competitor.

Also the case ID for appeal we made where we have explained in detail the issue and our plan of action going forward is 11669087282

Thanks for looking into this.

One of my products was previously classified as "Bulky Oversize". After I reduced the packaging, it should be categorized as "Standard Oversize Large". However, I spent a month requesting system remeasurement, but the response I received every time was: "We are unable to remeasure this item at the moment because there is no measurable inventory available in our fulfilment centres. This can happen when inventory is located in a third-party fulfilment centre, is being held for a customer order or is being transshipped to another fulfilment centre." Am I supposed to send new inventory again? If I resend the inventory, it will end up in a "third-party fulfilment centre" again. Isn’t this a vicious circle? What’s more, I still have nearly 1,000 units in stock right now.

The shipping fee after reducing the packaging should be £8.44, but it’s currently £15.66. I’m being overcharged £7.22 per unit, which adds up to nearly £1,000 in overcharges! The most ridiculous part is that I found that the used products of the same ASIN, when returned, have the dimensions and even the final-mile shipping fee corresponding to the reduced packaging lol. I really can’t believe Amazon, the world’s largest e-commerce company, would operate like this—it’s absolutely incredible.

I’m warning everyone here: if you have products with reduced packaging sent to FBA, please create a new SKU instead of trusting Amazon’s remeasurement system.

Hi, one of my registered brands all the products have had the brand name removed from the title. Amazon said this a new thing they are trying. Has anyone else had this issue and managed to get them back?

This was their reply, they also suggested I use sponsored brand etc to increase brand awareness- basically spend more money to promote my brand rather than have it in the product title. Seems pointless even having brand registry if I cant even use it in my own title.

"I understand you would like to have your brand name displayed in the title of your product. Let me explain our current approach to product titles.

Amazon has implemented a new title optimization strategy to enhance the customer shopping experience. This new approach prioritizes the most crucial product information and features that drive higher conversion rates and increased sales. While your brand name may not currently appear in the title, it remains prominently displayed in the "Brand" byline on the product detail page."