Hi everyone,
I am looking for help from an Amazon moderator regarding an ongoing KYC/business establishment verification issue.
This issue has been ongoing in one form or another for approximately a year.
My disbursements were previously frozen while Amazon carried out verification. I cooperated with the process and provided the requested information and supporting documentation. Eventually my funds were released and disbursements resumed.
However, the verification issue was never fully resolved and my disbursements have now been frozen AGAIN.
The current freeze has already lasted for weeks and I am now facing serious cash flow problems because of it. I have bills, supplier payments, HMRC/VAT obligations and other company expenses that need to be paid.
I have provided Amazon with extensive supporting documentation and have supplied all requested information to the best of my ability. I am completely willing to provide anything else that is required.
The biggest problem is the lack of meaningful communication.
For weeks I have repeatedly contacted the verification team, but I either receive no response or the same scripted message saying that my documents are under review and that Amazon will contact me if anything else is required.
(!) At the same time, my Business Information page is locked, so I cannot edit or correct the information myself. (!)
This leaves me stuck.
If something is wrong with the information I provided, I need Amazon to tell me exactly what is wrong and allow me to correct it.
If additional documentation is required, I am ready to provide it immediately.
If the information is sufficient, I need the verification to be completed and my disbursements restored.
I fully understand Amazon's KYC obligations and I am not asking Amazon to bypass verification. I have been trying to cooperate throughout the entire process.
What I urgently need now is for a real person to review the situation and tell me what, if anything, is preventing the verification from being completed.
Having the funds released once and then frozen again, followed by weeks without a substantive response, is putting the business in a very difficult position. I have real HMRC and other payment obligations approaching and cannot simply leave this unresolved indefinitely.
Could an Amazon forum moderator please help escalate this to the appropriate verification team for a manual review?
I would really appreciate any help from a moderator or advice from sellers who have experienced something similar.
Thank you.