Seller Forums is an Amazon community space for selling partners to build connections with other Amazon selling partners, share information and experiences, and discuss topics related to selling in Amazon’s store. Seller Forums is moderated by Amazon Community Managers who participate in discussions, share content to help selling partners find success selling in Amazon’s store and answer questions.

We designed the new Seller Forums experience based on feedback from our selling partners. The improvements we’ve made include an improved look and feel with more intuitive and organised navigation, the ability to view and vote on each post, personalised search and discussions, and improvements in search that allow for filtering by votes, views and responses from Amazon. Based on your feedback, we will continue to build upon the Seller Forums experience.

Seller Forums content is accessible in read-only form to both Amazon selling partners and the public. However, only Amazon sellers with an active Seller Central account may create new discussions, post replies or otherwise engage on Seller Forums (referred to herein as selling partners). Access and use of Seller Forums is subject to the terms of Amazon.com Privacy Notice, as well as other Amazon policies and agreements between Amazon and selling partners, such as the Amazon Business Solutions Agreement and Seller Central Conditions of Use.

Seller Forums is a great place to crowd source advice and solutions from the seller community, exchange ideas, knowledge and opinions related to selling in Amazon’s store. Selling Partner Support is the primary point of contact for seller-related business issues, providing timely and accurate operational support to selling partners. For operational issues, or issues with your account, you should reach out directly to Selling Partner Support.

Discussions in Seller Forums differ depending on the country. You can browse Seller Forums in other countries by navigating to the “Country Selector” on top of the “Start a discussion” button. You will only be able to post content in Seller Forums for another country if you are registered to sell in that country.

You can create new discussions by clicking on the “Start a discussion” button at the top of the Seller Forums experience. Within a discussion, you can upload up to five images in the following formats: JPG, JPEG, JPE, JFIF, PNG. Please refer to the Seller Forums Guidelines when starting a discussion.

Categories and tags keep Seller Forums organised so that selling partners can find answers to questions faster. Categories and tags also allow for filtering search results by topic. A selling partner must select at least 1 category and up to 5 tags in order to start a discussion.

Yes, you can save a draft discussion by clicking on the Save as draft button. To return and finish your draft, click on the Start a discussion button and then scroll down the page to the Draft discussions section. Open your draft topic and continue creating your post. You can save up to 50 drafts.

To quote content from an existing post, highlight the information you want to quote and then click the Quote button that appears at the top left of the highlighted area. The quote will automatically generate a reply window where you can complete your post.

To mention other selling partners in a post or reply, start by typing the “@” symbol on your keyboard and then begin typing the selling partner’s username. Select the username from the drop-down list.

Seller Forums prevents selling partners from creating a duplicate post title in an effort to keep forums organised and avoid duplicative information. Instead, selling partners will see suggestions for other posts that may be relevant to the topic or question they want to discuss.

Where a helpful suggestion or solution has been provided for a topic, we recommend that each original poster selects a response and chooses “Mark as most helpful reply” in order to inform other selling partners searching for answers to the same question. You can also filter and sort discussions by selecting the “most helpful reply”.

To report inappropriate content, navigate to the menu on the top right of a post and select “Flag post for review”. Amazon takes inappropriate content reporting seriously, and Community Managers will continually review content on Seller Forums to ensure they meet our Seller Forums Guidelines.

You can vote up on posts you find most helpful, or down for posts you do not find helpful. Down votes are not intended to be used if you simply disagree with the poster.

To delete or edit your post, navigate to the menu on the top right of the post and select the relevant action. There are certain situations in which a post cannot be edited or deleted:

• If another selling partner has posted a response to the original post or it has been 24 hours since the post was published, the original post cannot be edited or deleted; and
• If the post has been marked as a most helpful reply, it cannot be edited or deleted.

We lock discussions for a variety of reasons, such as if the original poster requests it, or if a discussion thread goes off topic and/or violates the Seller Forums Guidelines. We denote a locked thread with a lock icon in the upper right-hand corner next to the discussion title. Once a Community Manager locks a thread, it’s closed to all further comments or votes. You’ll also know a discussion is locked if you receive a yellow pop-up message when you attempt to reply or vote on it.

Groups are a dedicated space to interact with other selling partners who share similar business needs or interests. Discussions within groups are visible to Seller Forums community, but only group members can vote or post in a group. You may also choose to receive notifications about discussions with the groups for which you are a member.

The Amazon Global account name and Amazon Storefront name are now part of a selling partner’s profile to continue to foster trust and transparency within our community. It’s a great way to showcase your business and learn more about the other sellers that you engage with in the Forums. The new Seller Forums will display three names on your Forums profile page:

• Your business display name. This is your chosen name for Seller Forums interactions. It will appear next to all your posts and replies.
• Your Amazon Storefront name(s). This will match the name that appears on your Amazon.com detail pages and Storefront. It will only appear on your Seller Forums profile page.
• Your Global account names. It is only displayed on your Seller Forums profile page.

Seller Forums profiles are now customisable. This is where you can share the story of their business and learn more about the other Amazon selling partners in the forums community. You can now customise:

• Profile picture: Here, you are able to showcase yourself, your business logo or an avatar that represents your presence on Seller Forums
• Display name: Choose your Seller Forums display name. You can change your display name at any time.
• “About me” and “About my business”: Allows you to let others know about you and your business.
• Personalisation and notification preferences: Set personalisation and notification preferences.

If a selling partner was active in Seller Forums in the previous experience, the selling partner’s display name and history will be saved for 90 days after they have created a profile in the new Seller Forums. Go to the profile page to learn more about options to associate previous display name and history with the new profile.

Note: even if a selling partner does not choose to associate their previous profile with their account, no one else can use that previous display name.

Activities performed within an Amazon store are only viewable in that country. If you’re unable to navigate to certain activities on your profile, you may need to switch to the country that activity was performed in. Use the “Country selector” above the “Start a discussion” button to switch your store.

You will receive notifications when other selling partners have replied or voted on your posts. You will also receive notifications when new discussions are started in groups that you are a member of or when there is a new message from Amazon. You can view notifications by clicking on the Notifications tab in Seller Forums.

You can modify notification preferences by navigating to the Preferences tab. Selling partners can choose to enable or disable all notifications or individual notifications depending on their preference.

To ensure the best possible experience for everyone within the Seller Forums community, Amazon has established basic guidelines for participation. You can read the guidelines here.

Amazon’s team of Community Managers support the Seller Forums community with helpful content, such as educational and informational posts, surveys, polls, events and success stories. Community Managers help to keep conversations useful and on topic by reviewing flagged posts/threads, removing inappropriate content and removing disruptive members from Seller Forums.

Warnings are official notices from Amazon that a selling partner has violated the Seller Forums Guidelines. Community Managers may edit or remove prohibited content associated with a violation and repeat violations may result in suspension of your posting privileges.