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    The role of "Mods"
    by Seller_AlYpsVHv0gj21

    There has been a great deal of discussion about "mods" recently. I thought it might be an idea to try to get clarification on exactly what their role is.

    Originally I believe they were simply there to check sellers were not posting things which for instance contained obscene language. This role seem to develop into actually helping sellers with problems and ,for a time, they actually did help. In more recent years sellers increasingly used them as a "help desk" instead of contacting the completely useless "Seller Help"

    We now have a situation where there seem to many many mods but very few of them actually give sellers any help.

    It would be helpful if a mod (a real person not a robot) could come on the forum and tell us what their role is.

    I am only naming the 2 most recent mods who have replied to my queries. Other sellers please feel free to add more mod names

    @Seller_xkwDczt8sPSmx

    @Seller_XUNeUuvrQDpgP

    4 votes
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    All funds going Account Level Reserve despite sucessful video identity verification.
    by Seller_7WWuosCNZf3ga

    Hi @Seller_VJ4XoAkjDpjPH, @Seller_XUNeUuvrQDpgP Please help.

    Yesterday we successfully completed the Amazon video verification call regarding to Section 3 of the "Amazon Business Solutions Agreement". After the call, we received the message it was succeed and:

    “Funds will be disbursed on your next scheduled settlement date.”

    However, we are still experiencing a critical issue with our funds release.

    Even though the verification was successfully completed (which itself confirms we are operating as a legitimate business), we still have a large amount stuck in Account Level Reserve and we cannot access our funds.

    For reference:

    • Account Level Reserve: over €31,000 (across 10 marketplaces)
    • Total balance: over €44,000

    What we are seeing now is the following behavior:

    • A small amount briefly moves into Funds Available for Disbursement
    • But within ~30 minutes, it moves back into Account Level Reserve
    • Then Funds Available returns to €0, and nothing is disbursed
    • This looks like the system is still applying a restriction and preventing disbursement, despite successful identity verification.

    This situation is creating a serious and immediate business impact:

    • We are unable to restock inventory
    • We cannot pay suppliers and logistics providers on time
    • We risk losing Buy Box and sales velocity across all marketplaces
    • If this continues, it may force us to slow down operations significantly

    Could you please escalate this to the correct internal Payments/Disbursements team (or the team responsible for Account Level Reserve / funds release) and confirm exactly what is still blocking the disbursement?

    Thank you in advance for your support, we would greatly appreciate an urgent review.

    2 votes
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    Is there such a service called "Amazon Mandatory Reactivation Fee"?
    by Seller_MGaLDqjFABhLV

    Had my account shut down, as Amazon wont accept its a UK LTD vat reg company, any way bast getting my account back I simply want my stock out as they keep charging me. I cant create a removal order as account is closed down, amazon keep charging me storage costs. I have reached out to few people for help but its full of scammers.

    Last one send me $500.00 not pounds for some "Amazon Mandatory Reactivation Fee" that gets sent back to your amazon account

    Thanks

    1 vote
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    claims are destroying businesses rant
    by Seller_QC4R7Y4JBnkL1

    This is the last straw. A lady wanted to return a product, I sent her the label. She emailed me that evening saying the label doesnt work propely. I thought I'd just respond the next today. Then, the next morning, I saw she'd filed a claim, and she'd won it because I didnt respond within 48 hours, even though I responded within an hour. this is just one of many, I can't handle these insane claims anymore. it feels hopeless. I contacted support and they gave a link to safe t claims but none of the orders are eligble. Does Amazon really care??!? no

    2 votes
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    SUDDEN DROP IN SALES – from 10–12 per day to 2 per day in the last 6 months
    by Seller_QbAHab8pVYzos
    Amazon replied

    Hi everyone,

    I’m looking for some insight from fellow sellers.

    Over the last 6 months my sales have dropped significantly.

    Previously I was averaging 10–12 sales per day, and now I’m only getting around 2 per day, with no major changes on my side.

    Things I’ve already checked:

    Listings are active and in stock

    No account health issues

    No suppressed listings

    Pricing is competitive

    Has anyone experienced a similar drop recently?

    What key areas would you recommend reviewing ?

    Any advice would be really appreciated.

    Thank you.

    1 vote
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    Negative Feedback left for cancelled order
    by Seller_Qrqi3Gr1D0qyY

    Just noticed I've received a negative feedback for order that was placed in error and cancelled (seller-fulfilled). How it's posible that buyer is able to leave feedback for orders they cancelled and never received.

    Obviously seller support refuses to remove it as it's 'not in violation with their gudelines' :/

    1 vote
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    Amazon denied reimbursement for missing units in FBA replenishment from the AWD warehouse
    by Seller_AfA38c0aZru74
    Amazon replied

    Hello,

    FBA Replenishment FBA192PY5W9L

    Case ID 19236575961

    Amazon denied reimbursement of X003QN3J0H (121 units). Reason: "We're denying your reimbursement claim for the following items because we received unexpected items when compared to your shipping plan. This can be caused by sending items with different UPCs than expected, or putting the item in a different box than planned."

    If Amazon sends products with a different UPC or a different box, then they are responsible for that, not us.

    How to properly address this issue further?

    @Seller_hme3Wbydd1ihr @Seller_XUNeUuvrQDpgP

    Any help on this matter would be much appreciated.

    1 vote
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    3 replies
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