On January 9th, we placed Removal order for certain brand-new and undamaged products. One shipment showed on January 14th as “Package is undeliverable and returning to sender because it is damaged.” This shipment contained 9 units of Product A and 7 units of Product B. We submitted an investigation request to Amazon Support regarding this shipment and applied for compensation.

From January 28th to present, we have charged over £1,000 in Reversed Reimbursement, directly reducing our store's profit by more than £1,000. Upon our verification, we discovered that 9 units of Product A were received into inventory but were flagged in Amazon's system as “Fulfilment Issue: Returns” and “Lost: Warehouse.” During verification, we also found that some “Fulfilment Issue: Returns” orders dated back over a year! This is utterly outrageous!

Originally, removing orders for returns should only require restocking the returned items without any charges. Even if products from removed orders were lost, we should have been compensated according to regulations. But Amazon performed an unbelievable maneuver! They converted our restocked items into “Reversed Reimbursements,” effectively charging us additional fees. Over £1,000 has already been deducted (from reversed reimbursements, which customer return orders are charged based on sales value). Even if the removed shipment is later deemed lost, compensation will only be based on their assessed product value—not the actual sales price!

We have yet to receive any response from the Amazon team.

Attached is the case ID: 12052241592. I request support from forum members to investigate this matter and provide me with a reasonable solution!

@Seller_Udi0JNbTrsmUV@Seller_06JS7friV1yzw@Seller_khUF6HPR2AHxu@Seller_WD80mtpYHjvBN