Obtenez plus de 50 000 $ en incitations potentielles lorsque vous commencez à vendre sur Amazon. En savoir plus
Obtenez plus de 50 000 $ en incitations potentielles lorsque vous commencez à vendre sur Amazon. En savoir plus
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    Bitte um Eskalation an Community Manager – SAFE-T-Antrag trotz neuer Beweise mehrfach abgelehnt – Claim 91795-84509-8003665
    par Seller_XcehsLBzym5DM

    Hallo zusammen,

    wir benötigen Unterstützung bei einem SAFE-T-Fall, da wir trotz mehrfacher Widersprüche und inzwischen vorliegender eindeutiger Nachweise immer wieder lediglich eine standardisierte Ablehnung erhalten.

    Bestellnummer: 302-1540397-9257913

    SAFE-T-Antrag: 91795-84509-8003665

    DPD-Sendungsnummer: 09447273618035

    Ursprünglich wurde unser SAFE-T-Antrag mit der Begründung abgelehnt, dass wir die Annahme der Rücksendung verweigert hätten.

    Inzwischen konnten wir jedoch klären, warum die Annahme verweigert wurde:

    Das bei uns angelieferte Paket trug das über Amazon bereitgestellte Rücksendeetikett, enthielt jedoch nicht die von uns verkaufte und erwartete Uhr, sondern ein Paket Hundefutter.

    Nach den uns vorliegenden Informationen hat die Kundin die Uhr ordnungsgemäß zurückgesendet. Daher muss es während des Rücktransportes bzw. der Abwicklung bei DPD zu einer Verwechslung gekommen sein.

    Wir haben Amazon hierzu bereits Fotos des Pakets, des Rücksendeetiketts und des falschen Inhalts als Nachweis zur Verfügung gestellt.

    Trotz dieser neuen Informationen und Nachweise erhalten wir weiterhin lediglich die standardisierte Mitteilung, dass der SAFE-T-Antrag abgelehnt wurde und Amazon bei seiner Entscheidung bleibt. Auf den konkreten Sachverhalt und unsere eingereichten Nachweise wird leider nicht eingegangen.

    Wir haben die verkaufte Uhr nachweislich nicht zurückerhalten, obwohl die Kundin den von Amazon vorgesehenen Rücksendeprozess genutzt hat.

    Wir bitten daher einen Amazon Community Manager um Unterstützung und – sofern möglich – um interne Eskalation des Vorgangs an das zuständige SAFE-T-Team zur manuellen erneuten Prüfung.

    Uns geht es insbesondere darum, dass die neu eingereichten Nachweise tatsächlich geprüft werden und wir eine konkrete fallbezogene Entscheidung erhalten.

    Vielen Dank für Ihre Unterstützung.

    Mit freundlichen Grüßen

    Tobias Jahke

    Jäckle Uhrenhandel

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    6 vues
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    user profile
    Suspected Fraudulent Activity by a Buyer
    par Seller_fZmGHTIzAGCWf

    One customer messaged me saying that she received a 5kg bag of rice instead of 20kg. I asked her to send me a photograph of the item she received.

    She cleverly placed a 5kg bag of rice inside a 20kg box and put our label on the box. 😂

    But there’s one small problem with her story—the rice brand is Laila, which we don’t sell either in our physical store or online. 😂😂

    Ha ha!

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    3 réponses
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    New Parcel Tax for B2C deliveries to Austria
    par News_Amazon

    As of 1 October 2026, Austria's Parcel Tax Act (Paketsteuergesetz, PakStG) is in effect. As previously communicated, the law introduces a €2.00 flat tax per order on all Business-to-Consumer (B2C) orders delivered to customers in Austria.

    The tax is mandated under Austrian law and applies to both Fulfilment by Amazon (FBA) and Fulfilment by merchant (FBM) orders from our France, Germany, Italy, Spain or United Kingdom store.

    No action is required from you. We'll pay the tax to the Austrian Tax Authority.

    How the tax is charged

    The tax is charged once per order at checkout, regardless of the number of items in the order, or number of packages the order arrives in. The total amount is €2.40 per order (€2.00 tax, plus 20% Austrian VAT).

    business-to-business (B2B) orders made by business customers (including Amazon Business customers) with a valid Austrian or EU VAT Registration Number (VRN) are exempt from the tax.

    Note: For recurring Subscribe & Save deliveries, nothing changes for the customer at the moment and subscriptions continue as usual.

    How customers will see the tax

    The tax will appear on the Product Detail Page when the shipping address is set to Austria, and as a distinct line item at checkout and order confirmation. It is not merged with the product subtotal, delivery charges, or any other fee. A standalone tax receipt is issued for every eligible order, separate to the product invoice.

    How the tax will affect your prices

    Your listed product price does not change. The tax is collected from customers at checkout as a separate charge. It doesn't affect your pricing or selling fee.

    Refunds and cancellations

    If the order is cancelled before any parcel is dispatched, or all items in the order are returned, the €2.40 tax (including VAT) is refunded to customers. If at least one item is retained after the order is delivered, the tax is non-refundable.

    For more information, go to Parcel Tax for Austrian B2C orders.

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    Wrongly granted A-Z claims
    par Seller_oHyGakgfM0Iwi

    After providing evidence to amazon they still sided with the buyer.

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    2 réponses
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    Enhanced security for service provider access on Seller Central
    par News_Amazon

    As of 1 September 2026, we've upgraded how service providers access your Seller Central account. With these updates, each agency, freelancer, or virtual assistant that helps manage your Amazon Business must complete business verification to reauthorise them for the services they provide.

    Upgrades to service provider access and security include the following changes:

    • Business verification: Service providers must complete verification before accessing your account.
    • Time-limited access: Authorisations now expire after 365 days. You'll be notified before each expiration so you can decide whether to continue working together.
    • Permission selection: You choose which specific permissions to grant.

    When reauthorisation is required for one of your service providers, we'll contact you in the following ways:

    • Email: You'll receive an email from us with instructions and a date to reauthorise by.
    • Seller Central Action Center: A notification on your Seller Central homepage will remain visible in the Action Center until you've completed the required reauthorisation action or actions. You can find the Action Center on your Seller Central homepage, where account notifications and required tasks appear.

    If you haven't received an email, then no action is required.

    If you don't reauthorise by the expiration date, your service providers will lose access to your account and won't be able to provide services until you take action. However, you can restore their access, and update or revoke permissions at any time.

    To restore your service provider’s access, go to Authorise a Service Provider to access your account.

    To revoke your service provider’s permissions, go to Remove a Service Provider’s account access.

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    user profile
    Negative Feedback Remove
    par Seller_1ljn9MAfxhBza

    Hello,

    I am seeking assistance in having negative feedback removed:

    Case ID: 13350311432 | Order ID: 204-1294207-7281139

    Case ID: 13344183652 | Order ID: 026-6760950-1033928

    Feedback:

    Order #026-6760950-1033928

    The buyer left a negative review stating that "If you cannot deliver items then don't advertise, it is disappointing not to receive items." However, this item was actually shipped on September 28th. While tracking the delivery, we discovered that the package had been lost, and we promptly processed a full refund for the customer. We therefore believe this review does not reflect the actual situation, is not related to the product or service itself, and is not due to any fault on our part.

    Order #204-1294207-7281139

    The buyer left a negative review stating that "It happens." We are unable to understand what this review is referring to, as it does not relate to the product or our service in any meaningful way. This review provides no constructive information and is adversely affecting our account health.

    This feedback is inaccurate and do not reflect the circumstances.

    I can provide any extra relevant proof if needed.

    Please can you look into this and have the feedbacks removed?Thank you!

    @Seller_XUNeUuvrQDpgP@Seller_hnDMgUKxMh1V4@Seller_j9Bd91CW3ZVpr@Seller_z3k8APxGfbQEK@Seller_TSXM2A5nxWSuH@Seller_mIRnuhdx7l5sN@Seller_06JS7friV1yzw@Seller_DNQGSsdC7DccM@Seller_CnfW62x6yxvJw@Seller_Huz6FT08OxHAR@Seller_FJwyF3iu5qxUY@Seller_Udi0JNbTrsmUV

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    12 vues
    1 réponse
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    Customer has clearly damaged the item themselves and are claiming an a to z claim
    par Seller_DrFGGJ2znmIVI
    Amazon replied

    Dear Amazon Customer Service Team,

    We are writing regarding the A-to-Z Guarantee claim raised by the customer.

    The customer originally purchased this item from us. Due to the ordered colour being out of stock, we contacted the customer and offered an alternative colour. The customer agreed to the alternative colour, and we proceeded with the delivery.

    After receiving the item, the customer damaged one of the panels while attempting to assemble the product. When the customer informed us of the issue, we explained that if a part appeared to be damaged, they should not have continued with the assembly. Nevertheless, we were willing to assist and offered to send a replacement part to resolve the issue.

    However, instead of allowing us to resolve the matter, the customer subsequently opened an A-to-Z claim stating that the item had not been delivered.

    We provided Amazon with proof of delivery, along with our complete correspondence with the customer, which confirms that the customer had received the item and had contacted us after delivery regarding the damaged panel and replacement part.

    Despite the evidence provided, the claim was refunded to the customer. We respectfully wish to highlight that the customer has received the refund while the item itself remains in the customer's possession.

    We kindly ask Amazon to review the proof of delivery and our correspondence with the customer again, as the evidence confirms that the order was delivered and that the customer had subsequently discussed the condition and assembly of the item with us.

    We would appreciate Amazon reviewing the matter and considering the fact that the customer has both the item and the refund.

    Thank you for your time and consideration.

    Kind regards,

    Urban Furnishing Support Team

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    24 vues
    5 réponses
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