Amazon के साथ बिक्री शुरू करने पर संभावित प्रोत्साहन में £42K से अधिक प्राप्त करें। जानें कैसे

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सेलर फ़ोरम

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सेलर फ़ोरम के बारे में ज़्यादा जानें, चर्चाओं में भाग कैसे लें, वगैरह!

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🎨 Get Prime Day-Ready: Build Your Ads with Creative Agent

Seller_xkwDczt8sPSmx द्वारा

1 दिन पहले

Hi Sellers,

Prime Day is one of the biggest shopping moments of the year, and Creative Agent can help you show up with professional ads that are ready before the rush. Whether you have been using Creative Agent or are just getting started, now is the time to create ads that may help your products stand out when it matters most.

📊 Quick Poll: What are you building for Prime Day with Creative Agent? Tell us in the comments below.

A Prime Day video ad
A Prime Day image ad
A Prime Day audio ad
Still exploring the tool
Haven't tried it yet

What is Creative Agent?

Creative Agent is your AI-powered conversational creative partner built right into Creative Studio in your Ads Console. Think of it as having a creative director in your pocket who helps you go from idea to campaign-ready ads—reducing production time from weeks to hours.

Here's what Creative Agent can do:

💬 Conversational Interface - Simply chat about your campaign goals. Creative Agent asks the right questions and provides feedback every step of the way.

💡 Brainstorm Concepts - Stuck on campaign ideas? Creative Agent helps you develop creative concepts and storyboards based on your product and business goals.

🖼️ Generate Images - Create studio-quality lifestyle images that extend your product visuals into compelling scenes—perfect for display ads.

🎥 Create Videos - Produce multi-scene video ads with professional-quality visuals. From 6-second product highlights to 30-second brand stories—Creative Agent handles it all.

🎙️ Add Voiceovers - Choose from multiple voice options and add professional narration to your videos. Pick your tone, music, and message—Creative Agent does the rest.

📊 Powered by Retail Insights - Creative Agent uses insights from your Product Detail Pages, A+ content, and brand store to understand your products and highlight key benefits. No Amazon store? No problem—it conducts web research to personalize messaging for your brand.

🎯 Build Full-Funnel Campaigns - Create ads that reach customers throughout their shopping journey:

Upper funnel: Streaming TV, Sponsored TV, Audio ads
Mid funnel: Online Video, Audio
Lower funnel: Sponsored Brands video, Brand Store

✅ Responsible AI Controls - All creative is built with responsible AI parameters to help ensure content is safe and brand-appropriate.

🎨 Brand Guidelines Inspired - Your brand standards guide every step. Creative Agent collaborates with you to help ensure the final creative reflects your brand's aesthetics and voice.

Simple 4-Step Workflow

Concept – Share your Prime Day campaign goals and Creative Agent brainstorms ideas
Storyboard – Review and refine the creative direction together
Iterate – Make adjustments until it's exactly what you want
Deliver – Download campaign-ready assets or save to your Creative Asset Library

Real Results: Bird Buddy's Seasonal Campaign

Bird Buddy needed a Father's Day video ad but lacked the resources and time for traditional production. Using Creative Agent, they created a campaign-ready ad in 3 days (compared to months typically).

Results:

3.2x CTR (vs. other campaigns)
+121% ROAS
+89% New-to-Brand offers

💡 How to Get Started

Sign in to your Amazon Ads account
Navigate to Creative Studio in the left navigation bar
Click on Creative Agent
Start a conversation: "What would you like to build today?"
Follow the 4-step workflow to create your ad

What You Can Create:

Streaming TV ads (15s, 30s)
Sponsored Brands video ads
Online Video ads
Display image ads
Audio ads with professional voiceovers
Multi-format campaigns across all these placements

👉 Get started

Join the Conversation

Share your Creative Agent experience in the comments:

What type of ad did you create first?
What surprised you most about the process?
How did Creative Agent solve a creative challenge for you?
Which feature did you find most helpful?
Share a screenshot or describe your favorite ad!

💡Tip: The more specific you are in your conversation with Creative Agent, the better results you'll get. Tell it about your product benefits, intended audience, and campaign goals.

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1वोट

16व्यू

2जवाब

सबसे नई गतिविधि10 घंटे पहले

SAFE-T claims denied for incomplete returns (2 refunded, 1 returned)

Seller_8Ewm6yAhZz1Ws द्वारा

2 दिन पहले

Hi,

I’m looking for guidance regarding two SAFE-T claims that were denied despite both cases involving incomplete returns.

Orders:

202-5994029-4854764

203-6422720-7355500

In both cases:

* The customer ordered and was refunded for 2 units

* Only 1 unit was physically returned

* Evidence/photos were uploaded showing only 1 item received

The claims appear to have been reviewed under delivery/prepaid label criteria because the responses referenced tracking delivery confirmation and return label policy, however the issue is not delivery related.

These are incorrect/incomplete return cases involving missing items.

Appeals were submitted explaining this clearly, but both claims were still denied.

Could an Amazon moderator please review whether these claims were assessed under the correct SAFE-T reimbursement criteria for incomplete/incorrect returns?

Thanks

0वोट

3व्यू

0जवाब

सबसे नई गतिविधि2 दिन पहले

Amazon Refund Initiated for Order 026-6869660-5099560

Seller_J5GpwldP4AOsy द्वारा

5 दिन पहले

Hi, I cant find a way to dispute this refund via Seller Central. The refund Amazon has initiated is because the buyer (Samir) "never received the goods" . I have a POD photo from DPD showing the parcel being handed over to a person who signed for it as Samir. Its £19.99, not a vast amount of money but more the principle that the goods have been delivered on time, signed for, but still a refund has been initiated.

0वोट

19व्यू

2जवाब

सबसे नई गतिविधि3 दिन पहले

Royal Mail returned the order back to us (address problems)

Seller_S87jLqHfKJQi5 द्वारा

5 दिन पहले

Hi guys, just wondering what the best way to handle this situation is - I'd like to avoid any customer/a to z shenanigans.

An order has been returned to us from Royal Mail due to "Delivery Attempted - No Answer" it's bounced around a bit and been returned back to us.

The customer has been in touch and said that they weren't in when delivery was attempted - and could we resend it?

Obviously this is gonna cost us another postage fee.

But the original Royal Mail tracking won't show a completed delivery now.

So the customer could receive the re-sent order and still claim non-recepit with A-Z etc.

Any advice greatly welcome.

We sell personalised items so this item can't be restocked it will just be binned if not re-sent.

Thanks

0वोट

24व्यू

2जवाब

सबसे नई गतिविधि4 दिन पहले

A–Z Claim Lost Despite Valid Proof of Delivery

Seller_vf7d0eq5mZhGu द्वारा

4 दिन पहले

Hi Everyone,

We have recently lost a A–Z claim despite proof of delivery being provided, including delivery confirmation within Amazon’s stated time frame and photographic evidence showing the item delivered to the customer and funny thing is the customer can be seen receiving the Bed.

@Seller_Udi0JNbTrsmUV @Seller_ZyGdB49sb7An4 @Seller_XUNeUuvrQDpgP @Seller_j9Bd91CW3ZVpr @Seller_YeWcEeTwlVO93 @Seller_l3eCP9f1PtJXC @Seller_lmwzklfLOK2Ob @Seller_DNQGSsdC7DccM

Please have a look into it.

Order ID: 026-3347101-2709146

Customer issue:

Package didn't arrive

Best regards,

Anthony

0वोट

2व्यू

0जवाब

सबसे नई गतिविधि4 दिन पहले

Coordinated Review Manipulation Attack - Statistical Anomaly on Competitor ASIN

Seller_2H8okR1fxPQ8P द्वारा

7 दिन पहले

Hello fellow sellers and Community Managers,

I’m looking for guidance on how to escalate a serious concern involving possible review manipulation on a competing listing.

After reviewing the listing’s recent review activity, I noticed a pattern that appears highly unusual. The listing appears to have gained around 150 reviews within one month, which equals a review velocity of more than 5 reviews per day. This seems unusual because the product does not appear to have significant sales volume or a normal review history that would support such a sudden increase.

Many of the recent 5-star ratings also seem to come from buyer profiles with only one lifetime review. These accounts appear to have reviewed the product as their first and only review activity.

By contrast, the lower-rated reviews, including 1-star to 3-star feedback, appear to come from more established buyer profiles with longer and more varied review histories across different product categories.

This contrast raises concerns that the listing may be benefiting from coordinated or inauthentic review activity, which could be unfairly influencing its ranking and customer perception.

I have already reported this issue through Report Abuse, and I have also reported the suspicious reviews individually one by one. However, I have not received any response or update from any channel so far.

The related complaint IDs are:

Complaint ID: 12444883042

Complaint ID: 12444813542

Complaint ID: 12418427932

Complaint ID: 12390301112

Has anyone had success getting Amazon to manually review this type of statistical review pattern or perform a deeper audit of suspicious review activity?

I would appreciate it if a Community Manager could review these complaint IDs and escalate the matter to the appropriate policy enforcement team if needed.

Thank you.

@Seller_GEZPMc4CeQfh6

@Seller_8hQgfj6OVZYse

@Seller_hme3Wbydd1ihr

@Seller_PIHyltK09pbl3

@Seller_OOVUXZLmb2UEH

@Seller_YeWcEeTwlVO93

@Seller_FJwyF3iu5qxUY

@Seller_lmwzklfLOK2Ob

1वोट

0वोट

30व्यू

3जवाब

सबसे नई गतिविधि1 दिन पहले

Advice Needed on Return Requests for Used Machines

Seller_n8zYsupORu7RG द्वारा

5 दिन पहले

Hi,

I am facing a difficult situation where two different customers are requesting to return machines worth £360 after using them for three to four months. The items have been heavily used, and both customers are pressuring us to accept returns. Due to the weight (30 kg), shipping and collection costs are very high, and accepting such returns would result in significant losses, especially as we sold these items brand new.

Could any of you please advise on the best course of action? Should we accept the returns, and if so, is it appropriate to issue only a partial refund? Or should we decline the requests? We are also concerned that the customers may file A-to-Z claims, which often do not favor sellers.

We would greatly appreciate your guidance on how to handle this situation in accordance with Amazon policies.

Thank you

0वोट

23व्यू

6जवाब

सबसे नई गतिविधि2 दिन पहले

SFP SAFE-T Claim Appeal Denied for Carrier Delay – Amazon Buy Shipping Used

Seller_Hz6zI7z2oNRyc द्वारा

4 दिन पहले

Hello Amazon Moderator, I am requesting assistance with a denied SAFE-T claim for an SFP order where I have met all policy requirements.

Order ID:205-5860782-7843557 / SAFE-T Claim ID: 72193-33979-7923348

The Issue: The claim and subsequent appeal were denied for "Late Delivery." However, this delay was entirely on the carrier's side.

Evidence of Policy Compliance: The label was purchased through Amazon buy shipping.

On-Time Shipment: The "Ship By" date was [Tue, 3 Mar 2026 GMT]. The carrier's first scan occurred on [Tue, 3 Mar 2026, 21:25 BST], confirming on-time dispatch.

Carrier Delay: Tracking shows the package was delayed at the [EVRI] facility on [Wed, 4 Mar 2026, 08:18 BST]

Per Amazon’s Buy Shipping Protection Policy, sellers are protected against delivery-related issues (including delays and late delivery claims) when shipping on time via Buy Shipping.

Can a community manager please review this case? The automated system is currently disregarding the Buy Shipping protection policy.

Thank you.

2वोट

0वोट

15व्यू

2जवाब

सबसे नई गतिविधि3 दिन पहले