Ottieni oltre $ 50.000 di potenziali incentivi iniziando a vendere con Amazon. Scopri come
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    Chargeback Claim Disputes
    di Seller_FJwyF3iu5qxUY

    Hello sellers!

    Getting hit with chargebacks? You can dispute them. This guide shows you how to build a strong case, what evidence to gather, and how to increase your chances of winning.

    🚨 Critical Action Items

    RESPOND WITHIN 7 DAYS OR LOSE AUTOMATICALLY

    • Set calendar reminders for all chargeback notifications
    • Create a response checklist to ensure nothing is missed

    The Evidence

    📦 Delivery Proof

    • Tracking with delivery confirmation
    • Signature requirements for orders £100+

    📋 Transaction Documentation

    • Complete order history and invoices
    • Buyer communication threads
    • Purchase confirmation records

    💬 Communication Trail

    • All Amazon message exchanges
    • Issue resolution attempts

    Chargeback Response Template

    Opening Statement: "This transaction was legitimate and fulfilled as described. Evidence below demonstrates successful delivery and buyer satisfaction."

    1. Order Summary - Date, amount, buyer details
    2. Fulfillment Proof - Tracking, delivery confirmation
    3. Product Verification - Listing accuracy, item condition
    4. Communication Log - All buyer interactions

    💡 Tips from Real Sellers

    Prevention Strategies:

    • Photograph items before shipping
    • Use delivery confirmation for all orders
    • Respond to buyer messages within 2 hours

    Response Best Practices:

    • Address the specific chargeback reason
    • Keep responses factual, not emotional
    • Label all evidence clearly

    🎯 Share Your Experience

    We want to hear from you:

    1. What evidence worked best for your disputes?
    2. Found a prevention strategy that's cut down your chargebacks ?
    3. Have a question about handling a specific case ?

    Essential Resources

    📚 Seller Central Links:

    Chargebacks Help Page

    Drop your questions and tips below – let's build a stronger seller community together! 💪

    2 voti
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    Amazon’s current process does not appear to support or encourage new businesses
    di Seller_BD1bGWxgTZkKc

    I am a motivated small and medium business professional who registered on Amazon and was charged a monthly fee upon registration. When I listed my first branded product, it was placed under the approval process.The product was sourced from a No. 1 UK/EU wholesaler, and all required documents were submitted and stock arrived via DHL .

    Despite this, Amazon took eight days without providing any response. When I contacted support via chat, the assistance was completely unhelpful.

    There was no response from the account manager, and I only received generic, automated email replies.Eventually, after repeatedly requesting escalation to a supervisor through chat, I was able to log a formal complaint. Three days later, I received a surprising response stating that I needed to verify the European Amazon marketplace.

    When I attempted to complete the verification, the page appeared in a language I do not understand, with no option to change the language while using Safari on Mac.

    I ultimately managed to complete the verification by using Chrome and translating the page into English.My concern is that critical information is being shared in fragments during each interaction with Amazon, rather than being communicated clearly from the beginning.

    I would like to understand whether this is a common experience for other sellers or if this situation is considered normal.

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    Feedback for Amazon
    di Seller_qX3OoNHq5nyCx
    Amazon replied

    Recently we have had several notices of listings deactivated due to suspected pricing errors. As our price to sell is determined by different factors to Amazon including the need not to sell at at loss, these books ( we are second hand booksellers ) are not relisted but just put on a different site.

    An expensive book that has languished on Amazon for a year probably because of the state of the book catalogue was put on Ebay and sold within a week, costing us less in selling fees and attaining the price we wanted. It is now our policy that deactivated listings are put on Ebay and not relisted on Amazon.

    Customers are quite capable of deciding whether or not they want to purchase a book or anything at the price stated.

    Postage charged in most cases does not cover the cost of sending the item.

    4 voti
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    requesting human approval for case log reviews
    di Seller_cihDafdIYUSf9
    Amazon replied

    case log 12043753322

    case log 12043714522

    both these cases need a human to review and accept

    the documents meet all the requirements and are un-altered

    please can someone review

    @Sarah_Amzn @Winston_Amazon @Spencer_Amazon @Julia_Amazon @Julia_Amzn @Abella_Amazon

    1 voto
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    Error Reversed Reimbursement, including compensation for Lost Warehouse and return orders from buyers over a year ago!
    di Seller_fk3zXT9TpVWmD
    Amazon replied

    On January 9th, we placed Removal order for certain brand-new and undamaged products. One shipment showed on January 14th as “Package is undeliverable and returning to sender because it is damaged.” This shipment contained 9 units of Product A and 7 units of Product B. We submitted an investigation request to Amazon Support regarding this shipment and applied for compensation.

    From January 28th to present, we have charged over £1,000 in Reversed Reimbursement, directly reducing our store's profit by more than £1,000. Upon our verification, we discovered that 9 units of Product A were received into inventory but were flagged in Amazon's system as “Fulfilment Issue: Returns” and “Lost: Warehouse.” During verification, we also found that some “Fulfilment Issue: Returns” orders dated back over a year! This is utterly outrageous!

    Originally, removing orders for returns should only require restocking the returned items without any charges. Even if products from removed orders were lost, we should have been compensated according to regulations. But Amazon performed an unbelievable maneuver! They converted our restocked items into “Reversed Reimbursements,” effectively charging us additional fees. Over £1,000 has already been deducted (from reversed reimbursements, which customer return orders are charged based on sales value). Even if the removed shipment is later deemed lost, compensation will only be based on their assessed product value—not the actual sales price!

    We have yet to receive any response from the Amazon team.

    Attached is the case ID: 12052241592. I request support from forum members to investigate this matter and provide me with a reasonable solution!

    @Seller_Udi0JNbTrsmUV@Seller_06JS7friV1yzw@Seller_khUF6HPR2AHxu@Seller_WD80mtpYHjvBN

    1 voto
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    Amazon A to Z service is a nightmare
    di Seller_YN6JOtLUWLxNa

    Honestly ive had so many bad experiences with the A TO Z Service from amazon . This customer received their parcel the very day they claimed and so they withdrew their claim . However i had already appealed before they withdrew and Amazon being Amazon decided to ignore the withdrawal of the customer claim and instead rejected the appeal and reinstated the claim. I have since been through seller support and this hidden party called a to z team where my case was transferred and they have rejected it by simply stating that they stand by their decision . It is absolutely ridiculous and has happened so many times now ive lost count.

    1 voto
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    Help with A-Z claim
    di Seller_EkEfABG3gdShh

    Hi, just wondering if normal practice or just accept this as a business loss and move on.

    I used Evri, item delivered on time, photo of the parcel at the front door and correct GPS proof on map with Evri tracking. And even have an email where the customer confirms the photo is their front door where the photo of parcel is.

    But customer is still claiming they haven't received it.

    I appealed the A-Z which has been denied. With all proof, and Amazons reasoning for denying, was it was "late" as wasn't delivered by 23rd Jan, but it was delivered with tracking on 21st January.

    Is there a way a human being can check the appeal of the a-z, or just this how it works?

    Not only has it been denied, refunded, and its also affected my ODR, and with being such a small hand made business on amazon handmade, with so few orders over January it has threw it over the 1% and now I have the warning every time I sign on, which seems so unfair, when I did absolutely nothing wrong.

    Any help or advice, or just move on and forget?

    1 voto
    0 voti
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    Need a human to read my replies please
    di Seller_jtoZ0aK3K6rlB

    @Seller_t9kvdr2yixQej

    Please could a human read my replies rather than a bot replying asking me for the same information after sending back the information in 13 different formats ? One kind Amazon person gave me a format on how to reply back for which I did but I received the same reply back asking for the same information

    If anyone can help please thank you

    0 voti
    0 voti
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    5 risposte
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