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Seller_FJwyF3iu5qxUY

∙1주 전

Seller_qX3OoNHq5nyCx

∙3일 전

Seller_cihDafdIYUSf9

∙4일 전

Seller_fk3zXT9TpVWmD

∙5일 전

Seller_YN6JOtLUWLxNa

∙5일 전

Seller_EkEfABG3gdShh

∙4일 전

Seller_FqTlFM2ekbwsi

∙19시간 전

Seller_W1wskm7OFvaeP

∙2일 전

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Seller_FJwyF3iu5qxUY

∙1주 전

Seller_qX3OoNHq5nyCx

∙3일 전

Seller_cihDafdIYUSf9

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Seller_fk3zXT9TpVWmD

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Seller_YN6JOtLUWLxNa

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Seller_EkEfABG3gdShh

∙4일 전

Seller_FqTlFM2ekbwsi

∙19시간 전

Seller_W1wskm7OFvaeP

∙2일 전

FAQ

셀러 포럼, 토론 참여 방법 등에 대해 자세히 알아보십시오!

커뮤니티 지침

안전하고 포용적인 환경을 유지하기 위한 팁입니다.

릴리스 노트

셀러 포럼에 대한 개선 사항을 최신 상태로 유지하십시오.

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셀러 포럼 개인정보 취급방침 검토

악용 신고

이 양식은 아마존 정책 악용 사례를 신고하는 데 사용합니다.

셀러 포럼에 오신 것을 환영합니다.

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Chargeback Claim Disputes

제공자: Seller_FJwyF3iu5qxUY

1주 전

Hello sellers!

Getting hit with chargebacks? You can dispute them. This guide shows you how to build a strong case, what evidence to gather, and how to increase your chances of winning.

🚨 Critical Action Items

RESPOND WITHIN 7 DAYS OR LOSE AUTOMATICALLY

Set calendar reminders for all chargeback notifications
Create a response checklist to ensure nothing is missed

The Evidence

📦 Delivery Proof

Tracking with delivery confirmation
Signature requirements for orders £100+

📋 Transaction Documentation

Complete order history and invoices
Buyer communication threads
Purchase confirmation records

💬 Communication Trail

All Amazon message exchanges
Issue resolution attempts

Chargeback Response Template

Opening Statement: "This transaction was legitimate and fulfilled as described. Evidence below demonstrates successful delivery and buyer satisfaction."

Order Summary - Date, amount, buyer details
Fulfillment Proof - Tracking, delivery confirmation
Product Verification - Listing accuracy, item condition
Communication Log - All buyer interactions

💡 Tips from Real Sellers

Prevention Strategies:

Photograph items before shipping
Use delivery confirmation for all orders
Respond to buyer messages within 2 hours

Response Best Practices:

Address the specific chargeback reason
Keep responses factual, not emotional
Label all evidence clearly

🎯 Share Your Experience

We want to hear from you:

What evidence worked best for your disputes?
Found a prevention strategy that's cut down your chargebacks ?
Have a question about handling a specific case ?

Essential Resources

📚 Seller Central Links:

Chargebacks Help Page

Drop your questions and tips below – let's build a stronger seller community together! 💪

2건의 투표

20건의 투표

670건의 조회수

21개의 회신

최근 활동 순3일 전

Recently we have had several notices of listings deactivated due to suspected pricing errors. As our price to sell is determined by different factors to Amazon including the need not to sell at at loss, these books ( we are second hand booksellers ) are not relisted but just put on a different site.

An expensive book that has languished on Amazon for a year probably because of the state of the book catalogue was put on Ebay and sold within a week, costing us less in selling fees and attaining the price we wanted. It is now our policy that deactivated listings are put on Ebay and not relisted on Amazon.

Customers are quite capable of deciding whether or not they want to purchase a book or anything at the price stated.

Postage charged in most cases does not cover the cost of sending the item.

2건의 투표

0건의 투표

58건의 조회수

8개의 회신

최근 활동 순1일 전

requesting human approval for case log reviews

제공자: Seller_cihDafdIYUSf9

4일 전

case log 12043753322

case log 12043714522

both these cases need a human to review and accept

the documents meet all the requirements and are un-altered

please can someone review

@Sarah_Amzn @Winston_Amazon @Spencer_Amazon @Julia_Amazon @Julia_Amzn @Abella_Amazon

1건의 투표

0건의 투표

46건의 조회수

9개의 회신

최근 활동 순13시간 전

Error Reversed Reimbursement, including compensation for Lost Warehouse and return orders from buyers over a year ago!

제공자: Seller_fk3zXT9TpVWmD

5일 전

On January 9th, we placed Removal order for certain brand-new and undamaged products. One shipment showed on January 14th as “Package is undeliverable and returning to sender because it is damaged.” This shipment contained 9 units of Product A and 7 units of Product B. We submitted an investigation request to Amazon Support regarding this shipment and applied for compensation.

From January 28th to present, we have charged over £1,000 in Reversed Reimbursement, directly reducing our store's profit by more than £1,000. Upon our verification, we discovered that 9 units of Product A were received into inventory but were flagged in Amazon's system as “Fulfilment Issue: Returns” and “Lost: Warehouse.” During verification, we also found that some “Fulfilment Issue: Returns” orders dated back over a year! This is utterly outrageous!

Originally, removing orders for returns should only require restocking the returned items without any charges. Even if products from removed orders were lost, we should have been compensated according to regulations. But Amazon performed an unbelievable maneuver! They converted our restocked items into “Reversed Reimbursements,” effectively charging us additional fees. Over £1,000 has already been deducted (from reversed reimbursements, which customer return orders are charged based on sales value). Even if the removed shipment is later deemed lost, compensation will only be based on their assessed product value—not the actual sales price!

We have yet to receive any response from the Amazon team.

Attached is the case ID: 12052241592. I request support from forum members to investigate this matter and provide me with a reasonable solution!

@Seller_Udi0JNbTrsmUV@Seller_06JS7friV1yzw@Seller_khUF6HPR2AHxu@Seller_WD80mtpYHjvBN

1건의 투표

0건의 투표

23건의 조회수

7개의 회신

최근 활동 순3일 전

Amazon A to Z service is a nightmare

제공자: Seller_YN6JOtLUWLxNa

5일 전

Honestly ive had so many bad experiences with the A TO Z Service from amazon . This customer received their parcel the very day they claimed and so they withdrew their claim . However i had already appealed before they withdrew and Amazon being Amazon decided to ignore the withdrawal of the customer claim and instead rejected the appeal and reinstated the claim. I have since been through seller support and this hidden party called a to z team where my case was transferred and they have rejected it by simply stating that they stand by their decision . It is absolutely ridiculous and has happened so many times now ive lost count.

1건의 투표

0건의 투표

53건의 조회수

1개의 회신

최근 활동 순2일 전

Help with A-Z claim

제공자: Seller_EkEfABG3gdShh

4일 전

Hi, just wondering if normal practice or just accept this as a business loss and move on.

I used Evri, item delivered on time, photo of the parcel at the front door and correct GPS proof on map with Evri tracking. And even have an email where the customer confirms the photo is their front door where the photo of parcel is.

But customer is still claiming they haven't received it.

I appealed the A-Z which has been denied. With all proof, and Amazons reasoning for denying, was it was "late" as wasn't delivered by 23rd Jan, but it was delivered with tracking on 21st January.

Is there a way a human being can check the appeal of the a-z, or just this how it works?

Not only has it been denied, refunded, and its also affected my ODR, and with being such a small hand made business on amazon handmade, with so few orders over January it has threw it over the 1% and now I have the warning every time I sign on, which seems so unfair, when I did absolutely nothing wrong.

Any help or advice, or just move on and forget?

1건의 투표

0건의 투표

27건의 조회수

2개의 회신

최근 활동 순1일 전

Amazon UK Account Deactivated Due to KYC Misunderstanding – Request for Re-KYC

제공자: Seller_FqTlFM2ekbwsi

19시간 전

Hello Seller Support Team and Fellow Sellers,

My Amazon UK selling account was recently deactivated due to a KYC verification issue, and I would like to clarify the situation and request an opportunity for re-KYC.

I use a third-party banking service (Skydo) for my Amazon payments. During the KYC submission process, I mistakenly uploaded details of my personal bank account instead of the third-party bank account linked with Amazon. This was an unintentional error and purely a misunderstanding on my part.

I fully understand Amazon’s KYC requirements and policies. I am ready to submit the correct bank documents and any additional information needed to complete the verification successfully.

I kindly request Amazon to please allow me to re-initiate the KYC process so I can correct this mistake and continue selling compliantly on Amazon UK.

In addition, this Amazon account is my only source of income. All my business expenses and daily livelihood depend entirely on this account, and my entire balance is currently held here. Due to this deactivation, I am facing severe financial difficulty.

I sincerely request Amazon to please consider my situation and allow me to re-initiate KYC, so I can submit the correct third-party bank (Skydo) documents and resolve this issue as soon as possible.

Thank you for your time and support. Any guidance from Seller Support or experienced sellers would be highly appreciated.

Best regards,

Heaven Jewelry

0건의 투표

21건의 조회수

2개의 회신

최근 활동 순14시간 전

New to Amazon FBA

제공자: Seller_W1wskm7OFvaeP

2일 전

Afternoon,

I have a question regarding becoming FBA on Amazon do you have to have a mentor to teach you and to help you to buy good products ect? Because I can’t fathom spending £1k+ on learning how become one when there is information online but at the same time just not to sure what is the best way to learn. Any help would be great thank you!

0건의 투표

1건의 투표

24건의 조회수

4개의 회신

최근 활동 순1일 전