Hello,
I am requesting help from an Amazon moderator regarding shipment FBA15LD8KV4C.
The shipment was delivered to the Amazon fulfilment centre, but a large quantity of inventory has not been received correctly in the shipment record.
Summary:
* Shipment ID: FBA15LD8KV4C
* Missing quantity: 189 units
* Product type: large solar panel cartons
* Packaging: one carton equals one unit
* Recent case ID: 12664622932
We have provided multiple supporting documents through Seller Support, including:
* Commercial Invoice
* Packing List
* Proof of Delivery / POD
* Signed Packing Slip
* Delivery appointment record
* 5-pallet shipment information
* Truck loading photo
However, the cases have repeatedly been closed with the same template response, stating that Amazon could not confirm receipt of the expected quantities. The responses do not confirm whether any FC-level physical search was actually performed.
Because these are large solar panel cartons, not small items, we are asking for a physical investigation at the fulfilment centre level, including receiving dock records, problem-solve area, unplanned inventory, mis-received inventory, oversized storage, and exception areas.
Could an Amazon moderator please help escalate this to the relevant FC inbound / inventory investigation team and confirm whether a physical search has been performed?
If more detailed information is required, I can provide it privately or through the existing case.
Thank you.