Hello everyone,

I am looking for guidance regarding an Amazon UK seller account issue.

My company seller account went through a re-KYC verification process. During the verification period, I was unable to complete the updated address verification because my company address was being updated with Companies House.

The account was later declined.

After the required waiting period had passed, I contacted the Amazon Disbursement Team to request the release of the funds held in my account.

Instead of receiving a request for any additional documents or clarification, I received a notification stating that my account had engaged in deceptive, fraudulent, or illegal activity and that there were supply chain verification or fabricated document concerns. This was very surprising to me because I was never specifically asked to provide supply chain invoices during the original verification process.

For context:

• My account was FBM only.

• Customer orders were fulfilled and delivered using genuine carrier tracking.

• I did not receive any intellectual property complaints.

• I did not receive any counterfeit or product authenticity complaints.

• The products I sold were mainly my own private label products.

• I have genuine supplier purchase invoices and settlement reports available.

My primary concern is the funds currently being withheld.

Has anyone experienced a similar situation, or can any moderator advise the correct escalation route for requesting a review of the funds withholding decision?

Any guidance would be greatly appreciated.

Thank you.

@Seller_Z6JEwkZB24rWj @Seller_khUF6HPR2AHxu @Seller_z3k8APxGfbQEK @Seller_MjP2XhEPPzQTG @Seller_XUNeUuvrQDpgP