Perfectly possible too as the item can be bought from supplier with a UK and an EU style plus but they have different EANs.

This listing I sell on the EAN is for the UK plug

But even if another seller is selling the EU style on wrong listing or sent the wrong item by mistake - it is a bit overkill by Amazon to now delete the listing altogether.

I have repeatedly sent pictures of the item showing the EAN, the UK plug, the fact the box says it has a UK plug etc and all I ever get back from Support is that its insufficient evidence with no details as to what it is they actually require or some nonsense that the plug has to be shown as being permanently connected. I dont know what else I can do but as I only have 1 unit left I am not going waste my time trying to get it sorted.

As far as Im concerned its another nail in the coffin as to whether I continue selling on Amazon or not

About 6 months ago Amazon told me they intended to remove an item from inventory as it did not have a standard 3 pin UK plug.

So I sent them pictures showing the item, the plug, the box which stated 'Main Plug UK Included' - all to no avail with Support just asking me for more proof or with comments that made no sense such as the plug had to be physically and permanently connected. Well ok the item has a transformer. The plug is permanently connected to the transformer. The transformer then plugs into the item. But that is a very common system. There are many items with that kind of setup. For example anything with a rechargeable battery like mobile phones etc.

Anyway after a lot of back and forth I gave up. The item continued to be listed.

However, today I have had the exact same original email saying they will be removing the item as it does not have a UK plug. Im not going waste my time to start the process all over again to get nowhere.

Its absolutely barmy that for some reason Amazon believe the item does not have a UK plug yet refuse all documentation and evidence to the contrary. I mean where did they get the idea from that it did not have a UK plug? Im guessing a single customer has complained perhaps because their unit was delivered without the transformer (maybe a factory error in leaving it out) - even though I have had no complaints myself.

Anyway - I only have 1 unit left of the item. Its not worth my time or effort trying to get Amazon to change its mind. I shall withdraw yet another item from sale on Amazon because they just have no common sense at all.

Same here.

I also reached out to the developers of the repricer that I am using, and they confirmed:

"Hi, I can now confirm that your offers are not eligible to win the BuyBox. This will be due to an issue with your Amazon selling account, and you will need to continue to talk to SC support to get to the bottom of the issue. This will explain the drop in sales."

I am speechless...

Hello,

I really need your urgent help/advice guys.

First of all, I'm not a new seller. I've been selling since September last year, I've achieved month on month steady growth on the UK marketplace. I currently have over 700+ active SKUs.

However, overnight, without any warning or notification, since 16 June, I have had a significant issue with my Amazon account: I have lost the BuyBox/Featured Offer for ALL of my listings.

As a result, in the last few days my daily sales have dropped from around £1000 to almost zero. In addition, my "Featured Offer %" has dropped to 0%. Btw, my account health is currently 248.

I opened several tickets without success, but chatted with Amazon Support who confirmed: "As of the moment your ACCOUNT is not eligible for BuyBox".

However, as to the reason why this happened and what I needed to do to get it resolved, I was told nothing but to wait. The problem is that I am losing money every day by not being able to sell anything, but I have to cover the costs of my business and order new products.

I cannot name here a specific ASIN, because this issue affects ALL of my SKUs (700+ listings), and given that it appears to be an Amazon-side problem. Therefore I am requesting your urgent assistance.

I have already emailed the Managing Director about this, but have not yet received a reply.

Can I somehow reach the team responsible to check my account and restore the Featured Offers in my account as soon as possible?

Thank you for your prompt attention to this urgent matter.

Thank you!

Regards

I have click on to transfer legal entity but have not click agree as I do not want to do this. It was a mistake. But now I cannot get back into my account. I just need to cancel this transfer request (although I have not agreed to it).

Help needed

May I suggest you try another browser? There may be a dodgy cookie in your current browser which is causing this behaviour.

Hi

Just tried that. Its just bringing me to the same pass. Seller verification team have said they have cancelled the transfer but this page is till showing. Some from seller support are saying to click to agree to the transfer and enter our original details but I am unsure of what to do and not getting much help from Amazon.

I am new to Seller and opened an Individual account. I want to sell one single item, my self-published book. I Add Product, put the book’s ISBN in the Category and fill in everything else required. It appears in My Inventory and I get an email saying it will be available for purchase in 15 minutes. But it never does. Seller helpdesk tells me my listing ’is not currently assigned to a product category, therefore is not searchable’. It tells me to complete the following steps. First go to Edit and select Product Identity and then fill in ‘Recommended Browse Nodes/Item Type Keyword’ BUT THERE IS NO PRODUCT ID to be found. Heldesk told me it is under Product Description… but when I click on that I get a message saying ‘Restricted Edit Permissions. As you are not the brand owner for this product…’ etc. It stops me filling out anything under Brand Description’, (It is my own self-published book but, when registered, Nielsen book registry automatically lists all books on Amazon.) Helpdesk then tell me, as an alternative, to ‘Toggle Advanced View’ BUT THERE IS NO ‘ADVANCED VIEW option to toggle. I am now on my 10th case with Help about this over two weeks and can’t get them to understand that it is not possible to carry out their instructions, despite sending screenshots to show I can’t fill out Product Details and there is no ‘Advanced View option. Please, please… can anyone else suggest anything and put me out of my misery?

PS I have deleted my book listing and started again by putting in the ISBN in the category four times. Nothing changes.

Hi

Yes if I click on anything on the page like help or setting anything it keeps bringing me back to the page I have attached.

Yes I have not agreed to anything so I am unsure why I cannot go back and access my account.

Thanks