Amazon is invoicing over charges on some labels after the shipping label is purchased when the order is dispatched.

For example some orders we buy shipping labels paid £2.94 for 1kg parcel, we get invoice for that month with £2.94 for that order. The next month we get invoice for the same order with additional charges of £1.09. I am baffled with what are these over charges for.

Just had a batch of these too.

Ranges from under 1kg adjusted to 1-2kg and some to over 2kg.

Example 3 identical products all under 1kg on one order too big to pack together so three parcels - at £2.95 the adjustment from Friday changed the price of the third one to 4.04 which is the combined weight of the three at a guess but left the other two at 2.95 Tried to find the right route to query it and failed. Was going to try again in the week

hello,

I’m a new seller, i’ve just imported some products to sell on amazon, when filling my listing details, i couldn’t put a product id because i dont know what it is. I’ve taken my time to go through seller university, watched some youtube videos, but i’m still really confused. The product i want to sell is not a branded product. I’ve even sent a mail to amazon support team explaining my frustration, but no reply

I’m really really trapped. Please if anybody will be kind enough to guide me on how to get product id for my products, i will honestly appreciate it.

Thank you

hiya, if you are selling your own products lookup gtin exemption, that way you can list as many as you want under yur own branding, without applying for brand registry, without buying barcodes, im at 32000 listings, so glad somebody told me when i started i would've spent a fortune:)

I don't use Evri so I don't know their charging structure, but are the declared weights for the packages correct?

We already have Evri account. However, if A-Z Claim is raised for orders sent through our Evri account, ORD is flagged on our account.

The only reason we started to use Evri through buy shipping program is to protect ourselves from ODR even though our Evri account labels are cheaper. But Amazon also flags ORD for these orders.

As per Amazon policy orders sent via buy shipping labels are protected from ODR.

@Seller_iTgjdgiRqiPsn, @Seller_TSXM2A5nxWSuH, @Seller_DNQGSsdC7DccMplease help to remove ODR. I appealed through seller central but I just got standard response order# 205-5133677-1164350.

Thank you for this proof @Seller_p940Jehgj1NWn! I will contact the partner team again and address both order IDs with the screenshots.

Thank you for your patience,

Julia.

This happens to me all the time.

I don't understand why Amazon can not follow their own policies.

The total disregard they have for the issue when escalated is insulting.

Hello, we have received a violation about a product we were selling on a listing, and lost 8 points, taking our AHR score to 192. Now we talked to the brand owner and he decided to remove the violation.

My question is now that when the violation is removed, will we get our points back?

Also how long does Amazon Brand Registry take to remove these kind of violations once the owner sets it in motion?