NO HIR NO INFORMATION Customer Service Performance

Seller FulfilledFulfilled by Amazon

Order Defect Rate

Target: under 1%

0%

0 of 2 orders

60 days

N/A

Order Defect Rate consists of three different metrics:

Negative feedback

0%

N/A

A-to-z Guarantee claims

0%

N/A

Chargeback claims

0%

N/A

Invoice Defect Rate

Target: Under 5%

N/A

View details

Policy ComplianceHealthy

Account Health Rating

This rating reflects your adherence to Amazon’s selling policies. Learn more.

200

0 100 2001000

All issues

Suspected Intellectual Property Violations

0

Received Intellectual Property Complaints

0

Product Authenticity Customer Complaints

0

Product Condition Customer Complaints

0

Food and Product Safety Issues

0

Listing Policy Violations

0

Restricted Product Policy Violations

0

Customer Product Reviews Policy Violations

0

Other Policy Violations

0

Regulatory compliance

0

View all (0)

Policy violation warning

0

Delivery Performance

Seller Fulfilled

Late Dispatch Rate

Target: under 4%

N/A

Pre-Fulfilment cancellation rate

Target: under 2.5%

N/A

Valid Tracking Rate

Target: over 95%

100%

1 of 1 orders

30 days

View delivery eligibilities here

View details

Payment Policy

Funds are held while your account is deactivated. Refer to the notification at the top of this page to reactivate your account.

Account Health News

Set up account holiday settings over the summer New. 1 July 2024

Upcoming EU Batteries Regulation requirements for EPR 25 June 2024

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Product Compliance Requests

0

View all (0 Reactivate your account

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History

Submission

1 July 2024 12:21 BST

Please read all the answer options and choose the most applicable one.

I do not recognise the other account.

Are you currently utilising (or have utilised in the past) any third-party

company service that would explain the relationship?

No

Other than you or your current employees, does anyone else currently have

access (or previously had access) to your seller account information?

No

Are you a victim of account compromise or identity theft, such as a stolen

credit card?

No

If you believe that there has been an error, submit an explanation of why

you believe we have incorrectly detected that you are related to or

associated with the other account on Amazon.

I really don't understand what the problem is with my account. Can you

please explain in more detail? I did everything according to Am... view more

Hello can please someone help

Stopped selling in march took a break and have come back and my UK store has been deactivated as they are saying i have a US store with the same details.

I have never sold in the US

Spoke to the uk call support said they cant do anything until the US store is active

i have no way of conntacting the US store apart from the appeal and i just get the same email back with in seconds of opening a case so im going round in circles

This email address is not the correct channel to submit an appeal. Please follow the instructions below to resubmit your appeal to the correct channel.

If you are appealing an action taken on your account, please submit your appeal by clicking the “Reactivate your account” button in Account Health (https://sellercentral.amazon.com/performance/dashboard). If you want to submit additional information, click on the “View appeal” button and submit additional information as requested.

If you are appealing an action taken on your listings for an intellectual property complaint:

1. Navigate to “Received Intellectual Property Complaints” in the “Product Policy Compliance” section in Account Health (https://sellercentral.amazon.com/performance/dashboard).

2. Locate the deactivation record for the product listings you want to appeal.

3. Click on the Appeal button next to the record to submit your appeal to reactivate your listings.

If you are appealing an action taken on your listings for an Amazon Listing Policy violation:

1. Navigate to “Listing Policy Violations” in the “Product Policy Compliance” section in Account Health (https://sellercentral.amazon.com/performance/dashboard).

2. Locate the deactivation record for the product listings you want to appeal.

3. Click on the Appeal button next to the record to submit your appeal to reactivate your listings.

If you want to submit additional information:

1. Click on the “View appeal” button next to the deactivation record.

2. Click the “Submit additional information” button to submit the information necessary to reactivate your listings.

As we know listings are being removed by the Amazon BOT every day, very often for no reason at all, however this is the best one yet, a computer mouse listed in, Keyboards, Mice & Input Devices >Mice

It is going to be removed unless it is moved to the SEEDS and PLANTS category, couldn't write the book! Come on Amazon, do better.

This is to inform you that the following detail pages are at the risk of removal from our catalog. You must take remedial actions before 7/1/2024, UTC, else your listing(s) will be removed from our catalog. It is your obligation to ensure that the products you offer, comply with all applicable laws, regulations, and Amazon's policies.

ASIN: B0795X2KWW, SKU: QP-B9B0-V294, Title: 5 Button USB Optical Scroll Mouse with Built in Calculator Key Pad

Why is this happening?

This product has been identified as a live plant or seed product that is listed outside of the SEEDS_AND_PLANTS or PLANT_SEED categories. Please update the product_type attribute to either SEEDS_AND_PLANTS or PLANT_SEED values as a path to reinstatement.

Sometimes I am staggered at what people do. We Always try and help customers where we can and our service record shows that but in over 7 years the worse case of buyer manipulation ever. Really not sure what to do so answers on a postcard.

A customer buys a personalised item of clothing and we ship tracked 48 as always within 24 hours. After we shipped the item the customer asks to change the size. We said we would assist the customer where possible to soften the blow of their mistake so contact us when they receive it. The item was delivered 4 days ago. This morning with no further messages and A-Z saying hasn't arrived and 10 minutes later an order in the size they wanted their order changed to. What would you suggest. Clearly I will appeal the A-Z but pointless I guess.

We also encourage you to contact the National Suicide Prevention Lifeline at 1-800-273 or use Lifeline chat on their website: http://www.suicidepreventionlifeline.org/.

I cannot contact Amazon in any way. My emails are not being returned. I can't make a phone call. I can't open a case. I have been a victim for 1 year. Nobody helps me. I have money left inside. I am now bankrupt. I lost everything because of Amazon. I have never seen such a careless platform before. It hurts now. I'm thinking of committing suicide. If I can't solve this situation, that's my only option.

Dear Amazon Account Specialist and Seller Performance Team,

I hope this message finds you well. My name is ALI OSMAN OZOGLU, and I am writing to urgently appeal the delete placed on my Amazon seller account (Account ID: ALSR3Z35BI019) on July 3, 2023, due to a "Returns and Refund Policy Violation Notification." I have received a notification stating that my account North America Marketplace is now deleted

Summary of the Situation:

Date of Restriction: July 3, 2023

Reason for Deleted: Returns and Refund Policy Violation Notification

Efforts to Resolve:

Hundreds of defense emails sent with detailed explanations and supporting documentation.

Multiple phone calls to Amazon service with similar assurances.

Despite these exhaustive efforts, my account remains restricted, and I have not received adequate responses or resolution to my issue. The promises made by your representatives have not been fulfilled, leaving me frustrated and significantly inconvenienced.

Request for Reconsideration:

I respectfully request a thorough review of my case and the immediate reinstatement of my North America Amazon marketplace. I assure you that I have always intended to comply with Amazon's policies and have taken steps to address any misunderstandings or errors that may have occurred.

Supporting Information:

Account Details:

Name and Surname: ALI OSMAN OZOGLU

Company: OZOGLU LLC

Store Name: OZOGLU STORE

Merchant Token ID: ALSR3Z35BI019

Phone Number: +905312892156

Given the significant amount of time that has passed and the lack of resolution, I kindly request that this appeal be escalated to a higher authority within the Amazon support team who can take immediate action. The continued restriction of my account is causing undue hardship and impacting my ability to use Amazon's services.

Conclusion:

I trust that Amazon values its customers and their satisfaction. I am hopeful that this appeal will prompt a swift and fair resolution to my account restriction. I am more than willing to cooperate further and provide any additional information required to facilitate this process.

Thank you for your attention to this urgent matter. I look forward to a positive response and the prompt reinstatement of my account.

Due to this suspension, my money remained in the Japanese marketplace and the UK marketplace, as other marketplaces were also suspended. That's why I went bankrupt. Banks initiated enforcement proceedings against me. I lost my entire existence, everything.

Sincerely,

ALI OSMAN OZOGLU

+905312892156

ALSR3Z35BI019

I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.

I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).

With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.

Hello, the Secondary User error continues to occur.

We want to grant user permissions to A.

A sent us a permission invitation, and we accepted.

Afterwards, when A tries to grant permission for each item, an error similar to the screenshot is occurring.

**Our account has also received KYC verification and 2-step verification has been completed.

My account has been inactive for more than 2 months and no matter what document I upload, I cannot pass the verification process.

I am not allowed to open a case or call me through my account right now. That's why I can't get any help from anyone on Amazon.

I live in Turkey and I have a company based in the UK. I opened my Amazon account with this company information.

My account was open for 7-8 months but I had no listings.

I prepared my items and was about to start listing them.

During this 7-8 month period, my account was an individual account. Since I have reached the stage of sending my products, I wanted to turn my account into a professional account.

Afterwards, my account suddenly became deactivated and I was requested for a utility bill or business license. (You can see the image of the incoming e-mail attached.)

I submitted utility bills multiple times, following all of Amazon's instructions on how to upload the document.

Since I live in Turkey, I submitted the utility bills for my Turkey address. Unfortunately, I always received the answer that the documents were not enough. (You can see it in the image.)

[Moderator Edit: removed personal information]I uploaded my company documents obtained by Companies House and they were also rejected.

I cannot check whether there is a typo regarding my address in Turkey because Amazon does not allow me to see the address I entered in my account. (You can see it in the image.).

[Moderator Edit: removed personal information]Since I can't contact Amazon, I don't even know the answer to this question. Should I provide a utility bill for my residence address or my business address?

As I said, I do not live in the UK, so it is not possible for me to obtain a utility bill from there. There should be other additional documents that can be provided instead of the utility bill on this issue.

Another problem is that there is a word called "CUSTOMISE4ALL" in the part of my business address, but there is no such word in my business address. I don't know if this word appearing there is a systematic error or a spelling mistake I made before.

[Moderator Edit: removed personal information]Since my account is limited, I cannot delete this wrong word from there or contact an official to correct this mistake.

Unfortunately, I don't know what to do right now and I'm really worn out. I would be very happy if Amazon officials reading this could contact me regarding the solution to my problem.

Many thanks in advance to those who try to help.

[Moderator Edit: removed personal information]

Why does UK do a seller verification every year, all my inventory has been stranded for 2 months now. I provide them with all the documents they require, and its still saying they your verification is pending.