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HI @Spencer_Amazon, I recently registered this account and used Fulfillment by Amazon (FBA) to stock multiple ASINs, including B0CRYC666D and B0CS322JZB. Despite these listings being active, I have noticed that none of my products have a Buy Box available.

This lack of Buy Box visibility is significantly affecting my sales, and I am concerned that it might be related to the status of my new account or some other underlying issue. It is possible that there could be account verification delays, restrictions associated with new accounts, or other factors impacting Buy Box eligibility.

I would greatly appreciate your support in investigating this matter and advising on any necessary steps to resolve the Buy Box availability issue across my entire account.

Please fix this ASAP.

thanks

Hello @Seller_Huz6FT08OxHAR@Seller_DNQGSsdC7DccM@Seller_TSXM2A5nxWSuH

I hope you have all been well

I would be very grateful if one of you could please help me to remove a very unfair & untruthful negative feedback which I have received today which on top of the entire feedback comment is a product review which makes it even worse :

It's for order 202-9748036-3668309 and its feedback reads:

''Poor quality cheap burned dvd did not work don't waste your money buy real genuine''

1) This is extremely unfair as it was a genuine mistake (human error) in that the wrong dvd was sent by mistake (I erroneously sent him a homemade dvd of a trip with my niece) & I explained it to the customer a month ago when he messaged me about it and also refunded him in full back then & striaght away...

2) It is also untruthful & malicious: when the customer says it doesn't work this is not true as when he contacted me last month about it he did not mention such at all, hence he made it up afterwards to make the situation sound worse than what it is...

3) The entire feedback is a product review which according to Amazon's own guidelines is not acceptable as feedback...

Needless to say I already tried removing it using the ''Request removal'' option on the feedback manager but without luck (which doesn't usually work when I try it) ... Seller support ID for the case is 10033569732

I would really appreciate it if this very unfair feedback could please be removed from my account before it leads to a Product Authenticity Customer Complaint…

I would really appreciate your help with this issue…

Hope this is ok…

Yours sincerely;

Ripley

So is there anything that can be done when a buyer opens a return stating Description on website was not accurate, when it is very accurate and his comment is: not satisfied!

This buyer has bought the same item several times as well so to me he's changed his mind and is abusing the returns so that we pay for this return.

Also anyone else seen a surge in returns lately. Its getting to the point where I'm looking to pull off Amazon as buyers seem to be idiots.

Lastly is there anyway to block buyers like there is on eBay?

Hi everyone,I hope you're all doing well. I'm seeking advice on an issue I've been facing with the categorization of my product on Amazon. When I initially launched the product, it was correctly categorized in the category I selected. However, about a week later, Amazon moved it to a different category. Since then, I have been unable to change it back to the correct category.Despite multiple attempts and providing substantial evidence to support the correct categorization, my requests have been denied. This miscategorization is significantly affecting my product’s visibility and sales.Has anyone experienced a similar issue with their product category being changed by Amazon?What steps did you take to resolve it?Are there any specific adjustments or strategies I should consider to ensure the category is corrected?Any insights or recommendations would be greatly appreciated. Thank you in advance for your help!Best regards

heya, i recieved an email that my account has been deactivated because you have another account but i appeal them that i use to have before opening this account i deleted my old account and now that account is deleted when i logged in to that account i cant access to that dashboard but my appeal didnt accepted i appealed 4 times and nothing happened every time i received a same reply what i can do now to get my account reactivated

Case ID 9978917372

When I click on the link of the case ID, it shows the error "This is not a valid case for "XXXXXXXXXX". And also shows “Please click here to see your list of active cases" and showing the case as "Pending Review". And therefore cannot create a new case. Please resolve or close the case as I have been waiting for many days to start with Amazon

I'm on shipment. I went through all the steps. I was given an estimated shipping value. How do I know when packages are collected and how do I pay?

Amazon has not allowed me to make any disbursements for over 2 months now. i believe there can be an issue with my revolute business accoubt as they arent one of Amazons participating PSP "Payment service provider" banks.

i joined seller around 3 months ago.

could someone confim whether this is true please?

Our listing has lost its BSR although the browse node is still reflected on the PDP. Our case ID: 10035746672

Tagging the mods for assistance as well: @Seller_l3eCP9f1PtJXC @Seller_q5VULSdzfEHW0 @Seller_YeWcEeTwlVO93 @Seller_GEZPMc4CeQfh6 @Seller_hme3Wbydd1ihr @Seller_l7Jtck9jxnEA0

Hello Simon_Amazon, Ezra_Amazon, Julia_Amzn,

Our ASIN is a #1 best seller and has been for 2 years, our BSR has disappeared, we are still in the correct category but we do not have a rank at all, we contacted support and waiting for this to be fixed, its costing us massively.

I was wondering if you can get this escalated or fixed please?

Current cases: 10035595222, 10035544582,

Many thanks,