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Hello Sellers,

 

Welcome to the Ask Amazon session on the topic of "Subscribe & Save".

Since March, Subscribe & Save has been available for all Sellers in the United Kingdom, both for Fulfilment by Amazon and Merchant Fulfilled orders.

Today, June 12th, 2024, between 8 a.m. and 4 p.m. (GMT+1), you have the opportunity to ask your questions about this program. I will discuss the questions with our relevant team and provide answers.

Some queries may be more complex, and in those cases, we will submit the response by tomorrow, June 13th, 2024, at 4 p.m.

 

You can post any question you have regarding this topic here. However, we kindly request that you formulate only one question per post.

If one of your questions has already been asked by someone else, please give it a thumbs up, and we will ensure that the questions with the most thumbs up are prioritised.

 

Please note: We cannot provide legal advice or assessments regarding regulations in relation to your individual situation.

Thank you,

Sakura

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Amazon added product information without my control
by Seller_ofkaq656XneBp

I found out that Amazon added some product information, that information it's incorrect and describes my product incorrectly. I can't edit it because I don't see these attributes added by Amazon. I don't want open query for each product because I have lots of them but when Im contacting Amazon they asking me in email to provide ASIN, what is wrong and screnshot. Why I must waste my time when Amazon made this mess?

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Hi all, after a bit of advice. There are a few items I got in stock that sellers seem to have added their trading name to the title of the products, so when you go to list on them, you receive an intelectual property complaint. I take it people do this to stop other people listing on the listings.

Usually I know the procedure would be to upload an invoice showing proof of you buying the product from the manufacturer however that never seems to work for me as I buy most of my products from a clearance warehouse.

Is there anything stopping me from registering a brand and then doing this? Not sure how else I can get them listed.

Hope that makes sense - here is an example: https://www.amazon.co.uk/dp/B09LZ9NR6S this product is owned by PMS International not VFM

Thanks

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Hello all, I have been on Amazon since 2018 (mainly US) and have passed through numerous KYC verifications periodically. Now this is something different. I have the following warning on the main page:

When I click on the button, the system says the following:

I do not have any middle name so do not have any middle name neither on my passport or on file with Amazon. This warning is so bizarre. Besides, I am unable to upload anything and the submit button is disabled. I am simply unable to upload anything.

On the other hand Amazon sent me this email, warning me to submit the required document on time and that I only have 55 days left to complete this step:

Seller support has been unresponsive. Case IDs: 9882715722 and 9862248632

Any ideas how to get through this.

P.S. I also receive the following email saying that my company has filed dormant accounts with Companies House for the annual period ended 08.2023 but that I am required to have an active company to stay on Amazon. It is just that we started selling on amazon.co.uk in Q4 2023 so this explains why we filed dormant accounts. Perhaps, the above situation has something to do with this going on in the parallel. But I really cannot make sense why Amazon displays a warning about my non-existent middle name.

Any ideas?

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somehow I have these global accounts in UK that i do not use or want. I sell and am based in USA/Canada. I want to close these UK accounts and have been trying for weeks. Does anyone have experience closing UK account and keeping USA account? I have a seller support ticket opened, but it just leads me to a close account page, it does not specify what account it is closing.

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Hi everyone.

I'm an MFN seller. I had a buyer purchase a digital camera from me. Sent with Royal Mail, postage purchased through Amazon.

The buyer opened an A to Z, claiming to have received a broken smart watch rather than the camera. This doesn't sound likely to me. I package and post all orders myself so I know what I sent. I doubt any Royal Mail staff would bother to replace the item with a watch and then deliver it - doesn't really assist their theft in any way. So I'm going on the assumption that the buyer is a scammer.

Amazon allowed the buyer to return this broken watch to me. I photographed and video recorded my opening the parcel. Uploaded this evidence of receiving the wrong item in return to both the A to Z and in a message to the buyer.

Amazon closed the A to Z in favour of the buyer - full refund and defect on my account health.

I appealed the A to Z, summarizing events and providing evidence again. Amazon upheld their decision.

I thought that the next step was to file a SAFE-T claim, however, I receive this message when attempting to open one:

'This order is not eligible for SAFE-T claim. Only VAS orders, Easy Ship orders and MFN Prepaid orders are eligible for SAFE-T claims. Please refer to Amazon SAFE-T Claim Policy for more details.'

Should I be able to file a SAFE-T claim here?

Any suggestions on what I should do next would be appreciated.

I'm hestitant to send an LBA to AMZ due to possible account concequences.

Thanks all.

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Impossible to ungate grocery category
by Seller_3VcRrYy8WNWZk

Hi,

I was wondering if anyone could help me with a problem regarding ungating the grocery category.

I have submitted numerous applications to be ungated, providing a full invoice as well as images of 10+ units and each side of the packaging. When I submit an application, I am told that I have submitted ‘duplicate information’ and need to submit a new application. When I submit a totally new application I am told the same message. I have reached out to customer support numerous times and have been told to try again or I will receive an email from a specialist team- this email never arrives. Now when I submit applications, I do not even get a rejection email. Our account health is pretty good and have never had any issues ungating anything else.

Could anyone advise me on how I can resolve this issue?

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FBA Fees
by Seller_POzXk9VTdNwav

Can anyone explain FBA fees ? I currently sell a product for 4.99 amazon (dimensions are 10cmx7cmx3cm and weight is 25g) Amazon take £3.74 to store, pack, deliver etc (Which to be honest I do not feel is too bad for what you get) however I have seen that they do a low FBA fee for items priced under £10 and from what I understand and have seen for items under 80g grams and under certain dimensions which my item is shows a cost of £1.34.

I have read so many things and can not understand if this is what I should be being charged or not. If anyone who understands it better can advise I would be much appreciated as obviously want to make as much profit as possible

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Workflow error at shipping stage
by Seller_SgsO1V5elyaUK

HI, I am trying to create a workflow as I have done many times for FBA, but once I pass the "pack individual units" and go to the shipping screen I get message "An error has occurred. Please refresh the page or try again." i have tried to refresh, I tried to delete the work flow and start again, I wiped temp files and cookies but still get the same error and cant send to amazon fba. anyone had the same issue ?

Thanks

3 votes
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Can I send enclosures with the order?
by Seller_lyUF34znaGncK

Am I allowed to send a printed link to my Amazon shop with the orders that I ship out?

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Latest activity 
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Hi,

I have received an email that is either genuine or a very good fake, with the title "Email - Action Required: Amazon seller account review". It wants me to click on a link and answer some questions to arrange a virtual video call to confirm my identity, which I am happy to do, but I would like to confirm that the email is genuine before I input my merchant token etc.

I can't see anything within my seller account to indicate that this email has been sent, and the email also says that "Your Amazon selling account has been deactivated ", but there is no indication of this either, which makes me think the email may be a good scam.

Whenever I have used seller chat (for other issues), the replies that I get have been unhelpful and inaccurate (to be polite), and I see that the help that people get is on here is great, so that is why I am asking here first. Could an Amazon mod please take a look at my account and let me know if this email is genuine?

Also, if any Amazon sellers think that the email sounds genuine, do you know how long I might have before my account is actually deactivated?

Thank you very much

@Seller_VJ4XoAkjDpjPH @Seller_fgtTzyHQfOM1x @Seller_mIRnuhdx7l5sN @Seller_pcsb5w54JugEA @Seller_iTgjdgiRqiPsn @Seller_Huz6FT08OxHAR @Seller_TSXM2A5nxWSuH

Full email below FYI:

Dear Seller,

selling account has been deactivated in accordance with Section 3 of the Business Solutions Agreement. Amazon’s Business Solutions Agreement can be found here.

Why is this happening?

We have reviewed your account and would like to confirm your identity.

How do I verify my identity?

To verify your identity, you need to complete virtual identity verification over a video interview. To reserve a time slot for the interview, fill out the form here.

After we receive your response on this form, we will invite you for the interview on one of your preferred time slots, 48 hours before the interview. After your verification interview is complete, we will review the results and respond with the outcome within 5 business days.

We’re here to help.

If you have any questions, contact Selling Partner Support.

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