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Hello

I keep getting this error when I create a shipment for FBA. I have been getting it for approx 2 months.

All of my packages are well within the max size and weight that DPD allow.

I have tried and tried contacting amazon seller support for no help forthcoming.

There was a previous thread but not sure if it got resolved and it is locked

https://sellercentral.amazon.co.uk/seller-forums/discussions/t/fb2e62f0-90d6-459f-8dc0-f79b2b7442d5

Can anyone help please?

I have attached a screenprint

[Moderator Edit: removed personal information]

Kind regards

Hi all,

Just wondering if anyone has had any good experiences dealing with companies who can set up your VAT numbers and whatever else in the EU countries.

How long did it roughly take from moment of contact to have everything in place?

Any help would be greatly appreciated!

Thank you.

@Seller_mIRnuhdx7l5sN @Seller_Huz6FT08OxHAR @Seller_DNQGSsdC7DccM @Seller_XUNeUuvrQDpgP @Seller_mIRnuhdx7l5sN

I have by complete accident pressed Transfer Account in settings, this has sent the account into meltdown,i have requested this to be cancelled as was a error on my part with no response.I have also uploaded all the required documents again because it sent the account into a meltdown, all our items are stranded due to the seller account being in Transfer and original documents uploaded.No response but a auto email from the account verification team either. I am hopeing someone can help.

hello im a new seller on amazon...its over a month and i am unable to ungate grocery category which has already cost me hundreds of pounds...i have bought stuff from uks 2 largest wholesalers and my invoices are still not getting accepted and the worse is no one responds where im wrong or whats missing in these invoices...some people suggest that i should keep trying but when i apply again the new application gets rejected within a minute which shows no one is even going through my application...my question is if amazon does not accept one of uks largest wholesalers invoices then what is left to provide them...extremely frustrated

I have created a removal order for some inventory, where would i track its progress for my return?

Buyer opened up an A-Z claim stating he had not received the item. We responded with FULL evidence including a picture of the house, buyer holding the parcel and his signature and Amazon still issued refund under the A-Z guarantee!!! How is this even possible!? We reported the buyer to Amazon for defrauding us and have not heard a single thing back and Amazon say we can no longer appeal.

@Seller_XUNeUuvrQDpgP @Seller_mIRnuhdx7l5sN @Seller_hnDMgUKxMh1V4 @Seller_z3k8APxGfbQEK @Seller_Huz6FT08OxHAR

Dear Amazon Team,

I am reaching out for assistance regarding two FBA shipments (FBA15K9K4BGT and FBA15KCB9W48) where part of the inventory has gone missing after delivery.

Despite case communications (Case IDs: 11168707402 and 11288925372), my reimbursement claims have been denied, and I am unable to escalate further through normal seller support channels.

Situation Summary:

Both Shipments were sent via Amazon-partnered SPD (UPS).

Carrier Updates in Seller Central confirm all boxes were delivered and received.

However, products were not stocked in full and are missing from inventory.

Amazon support insists the shipment is "counted and confirmed" and denies reimbursement, despite system evidence showing all boxes were received.

This clearly indicates an internal FC issue, not a shipping or labeling problem.

This seems to be a system or handling error after receipt, and I kindly request moderator support to escalate this for reimbursement.

Thank you so much for your help — I am a small business and greatly appreciate any guidance or escalation support.

Warm regards,

Joyce

Does anyone know for sure if 2 account is legally allowed to operate on Amazon UK market? Same director different business entity, different email, different phone number different address.

It is tricky as I see loads of people getting section 3 deactivations due to multiply account regulation yet I was told by amazon itself on chat it is fine as long as gets approved through KYC. Well we know that they like sending weather reports for logical questions so I am really hesitating to go ahead or not with 2nd account on new business.

I dont want to end up having both account deactivated without any reason...

Any replies or ideas or comments Wellcome :)

ty

D

Hi fellow sellers,

I’m reaching out because like many of you, I’ve reached a breaking point with the way small businesses are treated by Amazon’s A-to-Z claims system and the lack of accountability from couriers like Evri.

Over the past few months, I’ve dealt with multiple cases where:

Buyers falsely claimed parcels weren’t delivered (despite GPS, signatures, or photographic evidence).

Amazon sided with the buyer automatically, refunding them without properly reviewing the evidence.

Couriers like Evri marked parcels as delivered or left them in insecure places, then refused to take responsibility.

Seller appeals were ignored or denied with copy-paste responses.

The only option left was to take court action just to recover the cost of lost goods and unfair refunds.

And I know I’m far from alone — I’ve seen hundreds if not thousands of similar stories here in the forums, across TikTok Shop discussions, Reddit, and Facebook seller groups.

Enough is enough.

I’ve now written a formal letter to:

My local MP

The Department for Business and Trade

The Competition and Markets Authority (CMA)

And I’m reaching out to the Federation of Small Businesses (FSB)

📢 What I’m Asking:

We need legal reform to:

Hold platforms like Amazon accountable when they dismiss seller evidence.

Introduce independent dispute resolution, not just biased internal appeal systems.

Regulate courier services like Evri when they repeatedly fail to deliver properly.

Protect sellers from fraudulent buyers with a clear record of abuse.

Make platforms share liability — instead of pushing all the risk onto sellers.

👉 If you’ve experienced similar issues, I strongly encourage you to write to your MP and government departments too. The more of us speak up, the more likely we’ll see change.

Let’s stop suffering in silence. We built our businesses with hard work — we deserve protection, not punishment.