user profile
Sign in

Welcome to Seller Forums

Recent discussions

Recent discussions displayed are from the last 7 days. To see more discussions, navigate to discussions page.
Latest activityRecently createdMost viewedMost voted
pinPinned by community manager
user profile

Hello Sellers,

I've noticed sellers facing issues on the Seller Forums, receiving violations on marketplaces where they don't actively sell, even with their accounts in Holiday Mode.

As an Amazon seller registered for multiple marketplaces within a region, you may later decide not to actively sell on certain ones. However, neglecting inactive marketplaces can lead to violations and impact your account health.

Here's a checklist to help you manage your account and listings effectively when you don't want to sell on a specific marketplace:

  • Put Your Account on Holiday Mode to prevent new orders and pause listings on the inactive marketplace, avoiding potential issues from unfulfilled orders. 📄Enable holiday mode
  • Delete all listings from the inactive marketplace's inventory. Even inactive (out-of-stock) listings can trigger violations affecting your account health, so it's crucial to remove them. 📄How can I delete specific product listings or replace all my listings?
  • Review and remove Build International Listings connections between your default and inactive marketplaces to prevent new listings from being created automatically. 📄 Remove a connection using Build International Listings
  • Regularly monitor the Account Health Dashboard and Performance Notifications for inactive marketplaces to quickly address any potential issues or violations.📄 Account health FAQ

Did you find this content helpful? Share your feedback and suggestions for future topics related to managing your Amazon seller account effectively.

8 votes
0 votes
447 views
28 replies
Latest activity 
user profile
Delays with Amazon Verification Team
by Seller_5wIUkWgqN84g4

Hi

I hope you're all doing well. I'm reaching out to because I've been experiencing significant delays with the Amazon verification team recently. I've been trying to get my account verified as a sole proprietor, and it's taking much longer than expected.

Here's my situation:

I have confirmed my status as a sole trader.

I uploaded my UTR (Unique Taxpayer Reference) number.

I provided proof with an official document from HMRC confirming I am who I say I am and provided proof of address

Despite providing all the required information, my verification process seems to be stuck. It's been over the 10 day waiting period and still I haven't received any updates.

Thanks in advance for your help.

@Seller_TSXM2A5nxWSuH @Seller_mIRnuhdx7l5sN @Seller_Huz6FT08OxHAR@Seller_hnDMgUKxMh1V4

0 votes
0 votes
1 view
0 replies
Latest activity 
user profile
Hijack Defination
by Seller_TRSw6NCaXycYc

Hi, Does anyone know the meaning of the Term Hijack in Amazon policy?

0 votes
0 votes
1 view
0 replies
Latest activity 
user profile
On demand disbursement not working
by Seller_2jDHiiggwKZ5g

always been able to do on demand disbursements. My last disbursement was cancelled. I queried this with SS who replied by bot to say it was because I amended my payment details. I told them I have not done this and the details are the same as they have always been. They have now transferred my query to a different department and I have had no reply. I see that I can no longer do on demand disbursements. My account is healthy with no issues except this. Has anyone else got this problem?

0 votes
0 votes
7 views
1 reply
Latest activity 
user profile
Change of bank details
by Seller_FXRLNElr6xmYQ
Amazon replied

I would like to change bank details.I use online banking. Is it aceptable?

0 votes
0 votes
8 views
1 reply
Latest activity 
user profile
Account Health Assurance
by Seller_s32wPsLAL7ift

We still have the following message on the new Account Health Assurance, our account more than meets the criteria, is anybody else still seeing this?

You meet the criteria to be eligible for Account Health Assurance, and we're reviewing your account prior to enrolling you at this time. Please contact Account Health Support if you have any questions.

0 votes
0 votes
13 views
3 replies
Latest activity 
user profile
Amazon Seller Account Information
by Seller_7yInkXEArJDif

Hello everyone. Can someone please point me in the right direction where I can take a screenshot of my Amazon Seller Account Information. It is required for me to obtain my VAT in the UK. I figured all you have to do is go to settings > account info. That is not what they want. I have clicked on every link that I can see until my fingers are bleeding and have yet to find the screenshot they need for my UK VAT validation.

0 votes
0 votes
7 views
1 reply
Latest activity 
user profile

@Seller_DNQGSsdC7DccM @Seller_gAhPNiLrkfTcr

Serious bug on ship.amazon

if a customer has multiple units of the same asin on one order - the vat is not calculated properly on the packing notes printed from ship.amazon

packing notes printed from seller central are correct.

for example

single unit selling price £70 - (58.33 + 11.67 vat)

seller central shows £140 total (116.66 + 23.34 vat)

ship.amazon shows £128.32 total (116.65 + 11.67 vat)

so the vat total on the ship.amazon is only for a single unit of that line.

I dont have any orders today with 1x productone, 2x producttwo to see how they are affected.

(case with seller support is 9908933022 and has attachments if forum admin want to take a look)

0 votes
0 votes
4 views
0 replies
Latest activity 
user profile
Konto deaktiviert, Schliessung nicht möglich.
by Seller_FiQSTvpbY01A1
Amazon replied

Ich möchte mein Verkäuferkonto schliessen. Es ist noch ein kleines, eingefrorenes Guthaben darauf. Das KOnto wurde deaktiviert, da ich das Gewerbe zum 01.05.2024 abgemeldet habe und die Steuernummer dadurch natürlich nicht mehr aktiv ist.

Das einzige, was ich im KOnto noch tun kann, ist Konto aktivieren, was natürlich aufgrund der nun fehlerhaften Nummer nicht mehr geht.

Wie bitte schliesse ich das Konto??

0 votes
0 votes
9 views
3 replies
Latest activity 
user profile

Hello Amazon Community,

I've been trying to get my account verified for our UK VAT establishment, but despite submitting all required documents, the process is stalled. Our company has two directors: one based in the UK with more than 50 percent share, whose driving license and water utility bill have been provided, alongside other necessary company documents. The second director's ID and bill have also been submitted.

Despite this, Amazon has not provided a clear reason for the verification failure. Could anyone shed light on what might be causing the issue or share their experience in resolving similar verification challenges?

Thank you in advance for any assistance or insights you can provide!

0 votes
0 votes
8 views
2 replies
Latest activity 
user profile
product review removal
by Seller_abTsmQFPZV3Uc
Amazon replied

Yet again, Amazon refusing to remove a clear product review and closing the case without allowing us to respond.

@Seller_gAhPNiLrkfTcr Can you look into this? Why is this continuing to happen?

Case ID 9895552612

0 votes
0 votes
10 views
3 replies
Latest activity 

FAQ

Learn more about Seller Forums, how to participate in discussions and more!
View FAQs

Community Guidelines

Tips to maintain a safe and inclusive environment
View Community Guidelines

Conditions of use

Review Terms and Conditions for Seller Forums
View Terms of Use

Privacy Notice

Review Privacy Notice for Seller Forums
View Privacy Notice

Report abuse

Use this form to report abuse of Amazon policies
Report

Release notes

Stay up to date with improvements coming to Seller Forums.
View release notes