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The wait is over! Our Seller Forums Product Spotlight is here! 🎉 We're inviting sellers of all experience levels to take part in our Forums sweepstakes by trying Seller Assistant and sharing their experience. Your feedback could not only help us improve the tool but also help a fellow seller discover something new.

Here are a few things you can ask Seller Assistant:

  • "Help me review my account health."
  • "I'm trying to sell in [category]. What are the selling requirements and approval steps I need to complete?"
  • "Can you review my listing and make recommendations in bullet points?"

How to participate:

  1. Start exploring Seller Assistant or find it in Seller Central by selecting the ✨ AI icon in your search bar.
  2. Try one of the prompts above (or explore on your own!).
  3. Reply to this post sharing what you tried, what worked well, or what you'd improve.

Want to show us how it went? Drop a screenshot of your conversation using the image icon (📷) in the reply box. Supported formats: JPG or PNG, up to 4MB.

10 winners will be randomly selected to receive a £100 Amazon gift card.

We're accepting responses on this thread only from now until 08/17. We will notify the potential prize winners via their Seller Central account and post the winner's usernames on Forums. NO PURCHASE NECESSARY. Limit one entry per person. See Official Rules for details.

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GS1 certificate
by Seller_0jAjrRj8nSVwY
Amazon replied

HELLO SELLERS.

please help and giude.

Amazon requires GS1 certificate with brand affiliation to sell the chocolate brand.

please giude me how to get it.

Thanks

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1 vote
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I urgently need assistance from an Amazon Moderator with ASIN B01J3Y5TH2. The brand on this ASIN is incorrectly recorded as “ultimatesalestore”, even though the actual physical product is genuinely branded THE VAC DISC. “Ultimate Sales Store” is a seller/store name, not the product brand. I have the genuine supplier invoice, the actual product packaging clearly showing THE VAC DISC, and an authorisation letter from the genuine brand owner. I have opened multiple cases and was even on a call with Amazon Account Health for over an hour yesterday; the specialist agreed that the brand information is incorrect but told me Amazon cannot change it. I understand that resellers cannot simply change brand attributes, but this is not a request to change a legitimate brand—it is a request to correct an obvious catalogue error. The incorrect brand has also contributed to an IP complaint against my account. If Amazon staff acknowledge that the catalogue information is wrong, there must be a process for correcting it. Could an Amazon Moderator please review this case and escalate it to the appropriate Catalogue/ASIN team? I can provide all supporting evidence and case IDs privately.

@Seller_hme3Wbydd1ihr@Seller_nEEe7zUuNBBx9@Seller_hzIJKXzwjDVso@Seller_CnfW62x6yxvJw@Seller_Udi0JNbTrsmUV@Seller_YeWcEeTwlVO93@Seller_XUNeUuvrQDpgP

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4 replies
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Brand Change/Hijack
by Seller_UkYN1iRyyYzaX

Hello everyone, I've recently been blocked from selling one of my ASINs as the brand name has changed to something random "EETU". I now need to apply to sell this new brand.

Has anybody had any luck getting a brand name changed back to the correct name? I tried contacting support but they told me to contact brand registry. The brand itself is not registered with brand registry but I could potentially work with my supplier to do this if this would help?

Thanks, Ben.

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3 replies
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Invalid Charge Method.
by Seller_HbH9Xf7rHVHXY

Hi, I’m having an issue with my Amazon UK Seller Central account. It is showing an “Invalid Charge Method” error.

I’m trying to make the required payment, but the payment is not going through successfully. Could you please check my account and let me know why the payment is failing?

I would also like to know if there is any issue with my charge method or if there is anything I need to do from my side to complete the payment and resolve this issue.

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Hi

i was told that I would get an email if there were any issues with opening my account, I had no email so just opened my app and it said it needed my bank account verification, I have done that 3 times and it is still coming up in the app, the payment of £1 has been taken 3 times. I just want to know if it is all set up correctly, as I then need to change to an individual seller, can you do that for me if not tell me if I can do it now and how please

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1 reply
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Where can I find My seller id?
by Seller_kGOrxW5IlbI9y

I tried to look everywhere, followed the instructions I was provided by the virtual assistant and still can’t locate my seller id/ merchant token anywhere under business information or in my account!

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Hi,

Unable to log a support case via Amazon portal via email anymore. The only options are chat or call.

Do we know if the email option is removed now?

It's easier and convenient at times to log a case via email and get support via email.

Is anyone else facing a similar issue?

Thanks,

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0 votes
24 views
3 replies
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