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Referral Fees Series. Part 1
by Seller_z3k8APxGfbQEK
Amazon replied

Hello Sellers,

In reference to the Reduced referral fee for low-price Clothing and Accessories announcement, we want to share with you a series of posts about the Referral Fees.

Let´s start with the question: What are Referral Fees?

  • Sellers pay a referral fee on each item sold.

Please leave a comment if you have any questions or if there's additional information about the Referral Fees that you'd like us to cover in our next posts!

Best,

Julia.

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18/5/24 - received an email from Amazon..

When compared to Amazon, our products are cheaper on eBay and our website, as we have almost zero fraud on these platforms, whereas we have to factor in Amazon fraud, false A to Z claims and also free returns for whatever reason. Anyway Amazon are openly telling us to match our ebay prices, i.e. price fixing.

Our product is no longer available to buy on Amazon until we submit to their demands to reduce our price.

Any ideas how to fight this?

Dear Seller,

Amazon selects offers to be the Featured Offer (Buy Box offer) based on what we believe will delight customers, including great prices, availability, and delivery speed. The Featured Offer is the offer selected when the customer clicks the 'Add to Cart' button on the product detail page.

Below is a list of product(s) in your catalogue that are not currently eligible to be the Featured Offer because they are not priced competitively compared to prices for those products from retailers outside Amazon. These offers are still displayed through our Offer Listing Page and other areas within the Amazon store.

If you'd like to restore Featured Offer eligibility visit Pricing Health within the Pricing section of Seller Central to lower your price on Amazon.

Your offers that are currently ineligible to be the Featured Offer are:

Note: your prices below include delivery.

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Account Deactivated HELP!!
by Seller_3bBtg4aVlzaAX

I'm needing help here. Amazon has deactivated my account because apparently they believe I have links to another store!

I only have one store.

Amazon are wanting evidence that I have no links to this other store. How can I provide evidence that I'm not linked to another store?!

I cant even find a live chat to chat with regarding this & the replies are automated. It's like talking to a brick wall!!

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New seller HELP
by Seller_sq6JNrabjPKEi

Hi!

I'm a new seller here and hoping some of you kind lot can help with an issue I am having. When I try to list a product and input my details etc. when it comes to marketplace, I can input the prices for various European countries except the UK. I've tried to contact customer service for help but noone is available. Can anybody shed some light on why this is happening at all please? :(

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I've tried all the usual Amazon guidance and I'm still no clearer!

Royal Mail don't get signatures. And Amazon won't accept a scan and GPS as proof of delivery. So is the message from Amazon to ONLY use Special Delivery? Or don't use Royal Mail at all?

Or is this just part of Amazons strategy to make sellers "Buy Shipping" on Amazon (which still won't get a signature but appears to be covered for A to Z claims)

I've a feeling Amazon customers are finding it so easy to get refunds nowadays that all the scammers that used to populate eBay have moved over to Amazon for easy pickings.

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Customer_Restriction_Type attribute
by Seller_C1aupJUk6DNDc

Dear Amazon Seller Support,

I am writing to request assistance with my deactivated pizza cutter listing.

Issue: I listed a pizza cutter for sale on Amazon.

Shortly after listing, I received a performance notification requiring me to change the "customer_restriction_type" attribute to "Uk_18_Knife."

I successfully updated the attribute through a flat file after considerable effort.

Despite the attribute update, my listing remains inactive.

Actions Taken: I contacted Seller Support and they confirmed the attribute update on their end.

I appealed the listing deactivation through Account Health, but received a generic response to update the attribute, which has already been done.

Request: I kindly request your assistance in resolving this issue. Since the attribute update is confirmed, please advise on the next steps to reinstate my pizza cutter listing.

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Hello @Seller_Huz6FT08OxHAR@Seller_DNQGSsdC7DccM@Seller_TSXM2A5nxWSuH

I hope you are all well

I would be very welcome if one of you would please kindly be able to help me with the following 3 issues that have come up on my account lately:

1) I gotan A-Z claim guarantee appeal that was rejected even though I used Amazon Buy Shipping for it and posted the order the same day it was purchased and which is now affecting my ODR...

Amazon's own policies states that the above shouldn't have happened (https://sellercentral.amazon.co.uk/help/hub/reference/G200202220?locale=en_GB) and I included this information on my appeal but it was denied stating on an email '' We have reviewed all available information and determined you have not provided sufficient evidence to prove delivery.''

Clearly the review wasn't done properly and I hope that you will be please kindly able to help me have this very unfair decision reverted so that my ODR is not affected.

The order related to the A-Z guarantee claim is 202-7716521-5665969 and I sent my appeal today 17.05.2024 and within two hours have received the unfair reply about the denied appeal (doesn’t seem like they even bothered to check the appeal properly to be honest)…

2) On ‘’voice of the customer’’ Amazon has absurdly created a customer complaint classed as ’Product condition not as expected’’ from a customer comment (not feedback, return request or review) for ASIN B0C4CK9K2C which mentioned two companies that make videos (Fake Taxi & Fake Agent – anyone can find their details online):

Other sources

Other sources of feedback include: customer service contacts, buyer-seller messaging, seller feedback and A-Z claims.

Order ID: 206-2676247-5753945

‘’Fake Taxi & Fake Agent stuff.’’

The listing in question has nothing to do with neither taxis nor agents (it is a set of 3 DVDs) and hence it further shows that this is definitely not a complaint, but the AI has clearly wrongly taken this comment is a complaint, whereas the customer was for whichever reason just mentioning these two companies on some communication…

I am very wary that the above may lead to a Product Authenticity Customer Complaints which can be very negative for my account health and as explained above would not only be very unfair but coming from something that it is not even a complaint and hence absurd…

Hence I would really appreciate it if this comment made by the customer which has been erroneously interpreted by Amazon (very likely by the AI) as a complaint could please be removed from my account before it leads to a Product Authenticity Customer Complaint…

3) Also I have received an unfair feedback from a customer who cannot seemingly read properly:

It's for order 205-7766159-8170752 and its feedback reads:

''SHOULD HAVE BEEN 2 DISCS NOT ONE THAT YOU SENT, I WONT BE BACK!!''...

This is extremely unfair feedback as nowhere in the listing does it say that the customer will receive 2 DVDs and the title has a 2 denoting it's part 2 of a series of films and from what he wrote it seems the customer has confused the 2 for meaning it’s a sequel to it meaning the listing is for 2 DVDs (if this was the case it would say ‘’2 DVDs’’ which it doesn’t) ...

I have tried removing it via the removal gadget on the feedback page but without luck…In case it helps I attach a screenshot of the feedback received…This very unfair feedback will very unfairly affect my ODR and hence I would really appreciate it if it could please be removed… I contacted the customer, refunded him in full and kindly asking him to remove the feedback but without luck…

I would really appreciate your help on the above three issues…

Hope this is ok…

Yours sincerely;

Ripley

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Our Account Health Rating score is 208 and has been so ever since this metric came into force. Our Customer Service Performance is 0% A to Z's, 0% chargebacks, 0.57% negative feedback (1 out of 174 orders in 60 days). Delivery Performance: 0% late dispatch, 0% cancellation, 100% valid tracking.

Our figure of 208 has never changed in over a year. Does anybody know what more we can do to reach the 250 figure please?

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Any direction would be greatly appreciated. I am a very small scale private seller and I finally managed to get my UK account working. However, every time I try to add in the book prices for the EU countries, it wont activate. Does anyone know what I need to do to get this started? Im beginning to wonder whether I need to register for TAX, and find somewhere to input a TAX Identification number, before anything will activate? Or is there something much simpler that I am missing? Thank you.

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Verify Establishment for Value Added Tax (VAT)
by Seller_qr9bVNdpZA4MT

Hi, Recently received this email (EMAIL 1):

⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄ EMAIL 1 ⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄

SUBJECT: Action Required - Your disbursements are at risk of being temporarily held

Hello,

The disbursements of part or all your Amazon sales proceeds are at risk of being temporarily withheld in all stores you operate worldwide (excluding Amazon.in), because we need to confirm whether you are established in the UK for Value Added Tax (VAT) purposes. Additionally, your Fulfilment by Amazon (FBA) inventory may be temporarily blocked from removal, unless the funds withheld exceed your estimated liability.

Why did this happen?

We must collect and remit VAT from non-UK established Selling Partners for the sales of goods delivered to customers in the UK. Based on a review of your account, we determined that you may not be UK established for VAT purposes. This may have resulted in inaccurate tax treatment on your sales under the VAT on eCommerce legislation (effective 1 January 2021 in UK). We leveraged a combination of automated means and expert human review to identify this issue and make this decision. We took this action in accordance with the Amazon Business Solution Agreement: https://sellercentral-europe.amazon.com/help/hub/reference/G201190440 and Amazon Payments UK Agreement: https://sellercentral-europe.amazon.com/help/hub/reference/GTVFVCWBJ6RJGKHM.

What actions do I need to take?

To avoid further impact to your disbursements, within 30 days of this notice, go to the Account Health page in your Seller Central account https://sellercentral-europe.amazon.com/performance/dashboard and follow the instructions from the banner you will find at the top of the page. Complete there one of the steps below based on your determination of business establishment.

If you meet the criteria for UK establishment: Submit the required documentation. We will complete our review of your submission within 3 days. If we verify that your business is established in the UK, your Amazon sales proceeds will be eligible for disbursement per your disbursement schedule within 24 hours. Additionally, if your Fulfilment by Amazon (FBA) inventory was held, it will be available for removal within 48 hours.

If you do not meet the UK establishment criteria: Verify that you are not established in the UK. In this case, you will not need to provide documentation, but you will need to address any unpaid VAT.

How do I resolve my unpaid VAT?

If you do not meet the establishment criteria, you will need to pay the VAT amount to Amazon for the historical unpaid VAT on all sales from 1 July 2021, which fall under the EU VAT on eCommerce legislation. In this case, we will send you additional information regarding next steps, including payment options, within one week of receiving your confirmation.

You can continue to sell, but your Amazon sales proceeds will remain temporarily ineligible for disbursement and any FBA inventory blocked from removal from this account, and any related accounts, until we can confirm your business establishment and the UK VAT owed is paid to Amazon.

We’re here to help.

For further information, go to the “UK VOEC: Determination of Establishment" page: https://sellercentral.amazon.co.uk/gc/vat-education/voec-uk-establishment

If you have additional questions, click the 'Contact Us' button on your Account Health page: https://sellercentral-europe.amazon.com/performance/dashboard to speak to an Account Health Specialist.

Sincerely,

Amazon Services Europe

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ EMAIL 1 ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

I am registered as a Limited Company but my threshold is under the £90,000 mark for the last 12 months.

So i sent in this submission and received this response:

⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄ RESPONSE 1 ⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄

Determining your Establishment:

I do not meet the establishment criteria.

✔️ I confirm that I do not meet UK establishment criteria for VAT purposes.

After this confirmation, Amazon will review my account’s sales activity and

advise if any VAT liability is due to Amazon for past transactions.

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ RESPONSE 1 ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

I then received another email (EMAIL 2)

⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄ EMAIL 2 ⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄

SUBJECT: Potentially determination of non-UK establishment

Hello,

Thank you for your submission. Based on a review of your account and the information provided, we have concluded that your business is not established in the UK for Value Added Tax (VAT) purposes.

Why did this happen?

We must collect and remit VAT from non-UK established selling partners for the sales of goods delivered to customers in the UK. Based on a review of your account, we determined that you may not be UK established for VAT purposes.

This may have resulted in inaccurate tax treatment of your sales under the VAT on eCommerce legislation (effective 1 January 2021 in UK). We leveraged a combination of automated means and expert human review to identify this issue and make this decision. We took this action in accordance with the Amazon Business Solution Agreement:

https://sellercentral-europe.amazon.com/help/hub/reference/external/G201190440

and the APUK Agreement:

https://sellercentral-europe.amazon.com/help/hub/reference/G201190400

What actions do I need to take?

You will need to pay the VAT amount to Amazon for the historical unpaid VAT for the sales of goods delivered to customers in the UK on all sales from 1 January 2021, which fall under the UK VAT on eCommerce legislation. We will send you additional information regarding next steps, including payment options.

You can continue to sell, but your Amazon sales proceeds will remain temporarily ineligible for disbursement and any FBA inventory blocked from removal from this account, and any related accounts, until any UK VAT owed is paid to Amazon. Additionally, within 10 days we will begin to collect and remit VAT taxes on your future sales for goods delivered to UK customers.

Has there been an error?

If you wish to appeal this decision, reply to this email. You may be required to provide additional information and documents during an appeal process, which we will communicate to you via email.

We’re here to help

For more information, go to the "UK VOEC: Determination of Establishment":

https://sellercentral.amazon.co.uk/gc/vat-education/voec-uk-establishment

If you have additional questions and wish to speak to an Account Health specialist, go to "Contact Us" on your Account Health page:

https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_ap

Amazon Services Europe

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ EMAIL 2 ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

I got 4 options which were:

1. I would like more information as to how my VAT liability was calculated.

2. I disagree with how Amazon has calculated my VAT (not exactly written like this - i cannot view this page anymore)

3. I have paid VAT to HMRC directly (not exactly written like this - i cannot view this page anymore)

4. I have not yet received any VAT liability from Amazon.

5. Other (submit info) (not exactly written like this - i cannot view this page anymore)

My response first was to select 1 and i got this response (RESPONSE 2):

⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄ RESPONSE 2 ⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄

Which of the following is your enquiry related to?

I would like more information as to how my VAT liability was calculated.

Your VAT liability was calculated by assessing the sales you made to B2C

customers in the UK since January 1, 2021 for which VAT was not previously

collected by Amazon where it is payable under e-Commerce legislation.

Please note the following:

(1) Your VAT liability only includes sales of goods shipped within the EU to

B2C customers (i.e. non-VAT registered).

(2) The VAT rates applied are determined by Amazon according to EU law.

These may differ from any product tax codes you have set in Seller Central.

vat collected and paid via amazon for my account as i do not fall under vat

registrated company in uk

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ RESPONSE 2 ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Then i had the option to pick one of the 4 again and I selected option 4. This is the response i got (response 3):

⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄ RESPONSE 3 ⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄

Which of the following is your enquiry related to?

I have not yet received any VAT liability from Amazon.

✔️ Please note that it can take up to 7 days from determination of

non-establishment for Amazon to provide your preliminary VAT liability.

✔️ Confirm here that you have not yet received your VAT liability and are

waiting for Amazon to send.

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ RESPONSE 3 ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Now I am waiting for a response. Is this okay?

Would this invoice I am going to receive be already be paid for as amazon has collected these fees since I have been selling?

Thank you & have a great day!

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Recommended Browse Nodes Popup closed 
by Seller_egeXA41aPPdyB

8541: The value TOWEL specified cannot be used as it conflicts with the value TOWEL for ASIN B0D3FFNMCC in the Amazon catalogue. If this is ASIN B0D3FFNMCC, update the value to match the ASIN data. If this is a different product, update identifying information (UPC/European Article Number (EAN)/Part Number/etc.). <a class="seller-university-widget-link" id=matching-conflict-widget-link su-client-referral=suw-alchemy-listing-management su-widget-config={"moduleId":"e0d33761-f978-497e-8dee-ceeab22e3fdc"} onClick="window.SellerUniversityWidget.renderSellerUniversityWidgetModal('matching-conflict-widget-link');" >Learn how to fix this error </a>

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