I had an issue today with Royal Mail Tracked 48 tracking.

At first, when I entered the tracking number on Royal Mail’s website using Firefox, no tracking result was returned. I then tried the same tracking number in Chrome, and the tracking information appeared.

So the tracking number was valid, but the Royal Mail tracking page did not work properly in one browser.

The parcel shows as delivered, but the delivery photo only shows the parcel in the postman’s hand. It does not show the parcel going through the letterbox, outside the correct door, or with any visible house number.

This raises a practical question for sellers:

If we pay for a tracked service, what does the delivery photo actually prove?

In this case, the photo proves that the postman was holding the parcel at some point. But it does not clearly prove that the parcel was delivered to the buyer’s address.

I have seen a similar problem before where the buyer said the door shown in the Royal Mail delivery photo was not their house door.

For sellers, this creates a difficult evidence gap. The tracking says delivered, but if the photo does not show the correct address or a clear delivery location, it may not help much when a buyer says “item not received.”

Has anyone else had this issue with Royal Mail Tracked 48 delivery photos?

Do Amazon or Royal Mail treat this kind of photo as enough proof, even when the photo does not show the address, letterbox, door, or safe place clearly?

I am not saying the buyer is wrong, and I am not saying Royal Mail did not deliver. I am asking what the delivery evidence is supposed to prove when the photo itself does not clearly show delivery to the correct place.