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Personally I think it's misleading because it doesn't always show the cost of delivery and it calculates the percentage of savings based on the cost of the product without the delivery.

BTW where have all the mods gone?

OK so customer has gone through returns process and as it was an item of clothing Amazon issued a pre-paid returns label (Royal Mail Tracked 48)

Customer returned item on 2nd September, and tracking confirms this and so Amazon issued a refund.

However, I have not received item back - tracking says 'in transit'

What is the procedure now? Do I contact Royal Mail (but I did not buy the returns label, it was Amazon even though they charged me for it) or is it a Safe-T claim? Reading help it implies I have to contact Royal Mail - is that correct?

@Seller_z3k8APxGfbQEK@Seller_Huz6FT08OxHAR@Seller_gAhPNiLrkfTcr

We have requested for an extension to my DD+7 Policy but received no reply yet. Is there anyway of checking to see if my emails sent have been received? We haven't been able to disburse in weeks and have a lot of money owing. Getting to the point of no return on cashflow!

Any help greatly appreciated.

Why we are unable to create parent listings for specific ASINs

It Shows a price error while we create a parent listing. Error is Following

ERROR- "Rest assured that we are working to resolve the problem as soon as possible. Please try again at a later time.2024-10-03T12:45:54.298Z WRRNM312G1Q6T22R9DYM

-'skip_offer' is required but not supplied".

Hi,

@Seller_z3k8APxGfbQEK @Seller_Huz6FT08OxHAR @Seller_gAhPNiLrkfTcr

I requested for an extension to my DD+7 Policy but received no reply yet. Can you please help me get this extension. No response from these emails!

I write email but no answer. Maybe sombody can help me.

I am writing to request the withdrawal of the remaining balance in my account. As per your guidelines, I understand that I am eligible to request this refund after 60 days from the day of enforcement, which in my case is after 05/07/2024.

Please let me know if there is any additional information or documentation you require to process this request. I look forward to your prompt assistance.

>> Maybe i need write it somehwrer differetn place. becacsue Email where support say to send me dont exist >>

Just wondering if anybody had any advice on how to proceed with this..

I have a customer claiming that an item wasn't delivered and is asking for a replacement to be sent after initially asking for a refund.

This isn't an issue to me and I would happily comply with their request in normal circumstances.

However I have asked the customer to confirm if the delivery photograph is showing their property or not so as I can proceed with a claim for loss (ive looked on google street view and can see quite clearly it is their property showing on the delivery image - albeit it had been left at the rear of their property as no-one was home).

I have asked on a number of occasions for confirmation of this, but they completely avoid answering my question which is obviously raising suspicion with me.

Now due to their complete silence regarding this, Im wondering what way to handle things..should I proceed with replacement, refund or just do nothing. Im quite happy to do either as I normally would, but hate the fact of being ripped off and something smells really fishy with this.

Thanks in advance

The Safe T team need to be investigated by either Amazon or an outside Agency for the responses to claims.

How can It be right for them to deny Safe T claims that meet the criteria ?

We have had an order where the buyer outright lied on the return reason. Return reason "Item arrived late"

Now here is the kicker, Amazon logistics delivered it and also delivered it a day early !

So the buyer is clearly lying. Safe T claim submitted with Evidence.

Amazon Safe T team then send us a denial, saying it qualifies for a free return and provide a link to the policy

In the policy reason 10 catagorically states "no longer needed wanted - buyer responsible".

Thats on the link THEY sent US !

It absolutely appalling

Hey Amazon Support: I am reaching out here for an help on which my account verification is pending from your side, can you please take a look at this as priority.

Its been week and i am waiting for the reply from amazon, below is the last response from amazon.

For your request I am transferring the case to the verification team. Please note by doing so it will be marked as “Transferred” in Seller Central, as verification team use a different communication system. However, it does not mean that your request is closed. Please rest assure the verification team will contact you with an update shortly via primary email and performance notification.

The UK case number is: 10207452672

@Seller_gAhPNiLrkfTcr @Seller_XUNeUuvrQDpgP

We are trying to create a copy of a current FBA listed product, and have the new listing be FBM with a new SKU. Copy bit works, click the FBM, all good, cant find how to change the SKU, any help much appreciated