I am new to Seller and opened an Individual account. I want to sell one single item, my self-published book. I Add Product, put the book’s ISBN in the Category and fill in everything else required. It appears in My Inventory and I get an email saying it will be available for purchase in 15 minutes. But it never does. Seller helpdesk tells me my listing ’is not currently assigned to a product category, therefore is not searchable’. It tells me to complete the following steps. First go to Edit and select Product Identity and then fill in ‘Recommended Browse Nodes/Item Type Keyword’ BUT THERE IS NO PRODUCT ID to be found. Heldesk told me it is under Product Description… but when I click on that I get a message saying ‘Restricted Edit Permissions. As you are not the brand owner for this product…’ etc. It stops me filling out anything under Brand Description’, (It is my own self-published book but, when registered, Nielsen book registry automatically lists all books on Amazon.) Helpdesk then tell me, as an alternative, to ‘Toggle Advanced View’ BUT THERE IS NO ‘ADVANCED VIEW option to toggle. I am now on my 10th case with Help about this over two weeks and can’t get them to understand that it is not possible to carry out their instructions, despite sending screenshots to show I can’t fill out Product Details and there is no ‘Advanced View option. Please, please… can anyone else suggest anything and put me out of my misery?

PS I have deleted my book listing and started again by putting in the ISBN in the category four times. Nothing changes.

I have click on to transfer legal entity but have not click agree as I do not want to do this. It was a mistake. But now I cannot get back into my account. I just need to cancel this transfer request (although I have not agreed to it).

Help needed

May I suggest you try another browser? There may be a dodgy cookie in your current browser which is causing this behaviour.

Hi

Yes if I click on anything on the page like help or setting anything it keeps bringing me back to the page I have attached.

Yes I have not agreed to anything so I am unsure why I cannot go back and access my account.

Thanks

hi,

My UK seller account has been activated because my “other account” has violated many policies. Now I don’t know of any other account, I have only created and used one account the whole time. I tried contacting support to get more information but of course nothing happens, I don’t get a response and am just told I need to reactivate. I have other international stores under the same name, but they are all in holiday mode and I do not use them. I’m not sure if this “other” account is my international accounts or not. And if it is, which store is it specifically? I just want more information in general about my deactivation.

@Seller_XUNeUuvrQDpgPplease i need assistance with the same issue?

Kind Regards,

For all my items at UK store has been lost buy box. It shows 0%. All other marketplaces shows 98 and more %, and only UK 0%.

I have been wrote to support, but they do not helping me. I want to understand what is the reason of this problem. Account rate is very good, no problems in this. Shipping and all other metrics good. I want to understand the problem, and how to resolve it. I want to understand why at all marketplaces I have buy box, but in UK no. I am selling my own brand with one price. There is not reason to lost it. This is amazon technical mistake, I want someone to resolve this situation.

Just a thought - have you checked that your bank account deposit method is still verified ? I had to re-verify mine earlier in the year.

About 6 months ago Amazon told me they intended to remove an item from inventory as it did not have a standard 3 pin UK plug.

So I sent them pictures showing the item, the plug, the box which stated 'Main Plug UK Included' - all to no avail with Support just asking me for more proof or with comments that made no sense such as the plug had to be physically and permanently connected. Well ok the item has a transformer. The plug is permanently connected to the transformer. The transformer then plugs into the item. But that is a very common system. There are many items with that kind of setup. For example anything with a rechargeable battery like mobile phones etc.

Anyway after a lot of back and forth I gave up. The item continued to be listed.

However, today I have had the exact same original email saying they will be removing the item as it does not have a UK plug. Im not going waste my time to start the process all over again to get nowhere.

Its absolutely barmy that for some reason Amazon believe the item does not have a UK plug yet refuse all documentation and evidence to the contrary. I mean where did they get the idea from that it did not have a UK plug? Im guessing a single customer has complained perhaps because their unit was delivered without the transformer (maybe a factory error in leaving it out) - even though I have had no complaints myself.

Anyway - I only have 1 unit left of the item. Its not worth my time or effort trying to get Amazon to change its mind. I shall withdraw yet another item from sale on Amazon because they just have no common sense at all.