Has anyone found a solution to this?

The error message prevents me from accessing my seller account, which means I can't see or process any orders which means my account will be at risk of deactivation.

I have tried to add a new charge method as my old card is no longer valid.

I have tried two different cards and still get the same error message. THERE WAS A PROBLEM. PLEASE CHECK ALL DETAILS ARE CORRECT.

All card details ARE correct, name spelled correctly, number, expiry date (which expires in about 9 months, not 6 or under). amazon have my same address as a bank.

I try several times until I can't try until 24 hours due to security reasons.

I have opened several cases with Amazon and no resolution. I have been told I need to verify my old card - I can't do as the bank account no longer exists.

I have been told get a Credit card instead.

Other Amazon reps have talked me through the process to add new charge method which I have already done so many times and the same happens. Error message appears.

I have screenshotted error message and I am getting nowhere!

Has anyone found a resolution to this? Please help, so frustrated

Amazon is now refunding buyers for items received late whilst allowing them to keep the item. As most items are delivered late, buyers are making a killing. We recently sold an item (£329) which was shipped on time via Amazon shipping but delivered one day late, Two days later the buyer filed an A-Z claim citing the delivery was late. Amazon refunded the buyer and charged our account. Our Safe-T claim was rejected stating the delivery was late.

Believe me, I am not crazy, the customer collected the item and realised 2 days later that the delivery was one day passed the scheduled time and filed a claim. They got the item and a full refund. I will of course fight this case, but in meanwhile guys, let the world know of this Amazon get-rich policy for buyers and plaster it all over social media.

If anyone knows otherwise or has any advice, it will be much appreciated.

I have had several claims for late delivery too.

The best one so far is a US customer claimed for later delivery 48 hours after placing the order.!

My store shipping settings are 10-12 days from UK->US which appears to make no difference to the Amazon algorithm.

The customer was given a full refund , I complained many times by email and phone with no luck. Unable to even raise a SAFE-T claim because of blah blah blah , nothing to do with the shipping time not being respected.

Just had a look at my integrated Royal Mail services with Amazon and all of the Overseas services I have with Royal Mail are not shown

I was told that choosing OTHER would not go against our VTR but it looks as though it is

What a mess

Do I now have to send all overseas postings TRACKED as my VTR has plummeted overnight

hi, despite supplying a Report Repository and then asked to supply an excel ReimbursementTemplateEUTemplate -which was already pre-populated with its own fee charge calculations- I received notice back that the figure used for the percentage fee charge was incorrect- something I had discussed with SS earlier and told not to make any changes on the spread sheet.

I then spend another 9 hours going through all 800+ listings and submitting

Only to also be told that I should have done it in increments of 5 per submission- so Basically 160 case submissions????

I was also told that the fee figures of 15.3% I had been charged were correct-

Now I am at a total loss as to why, when I am approved to sell under grocery, have all my products listed under grocery and show a product tax code: A_FOOD_CAKEDECOR

With a grocery referral fee of 8.16% up to £10.00

I am then charge a much higher fee of 15.3% with a classification of Home and Kitchen – where incidentally there is no dropdown list to add my products to.

Now it would not be so bad, but I already have some products listed with fees at the lower rate. Yet since 29th August 2023 products suddenly started to be charged at the higher rate.

It makes little sense when I now can have several variations of the same product with different fee charges.

My products are all 100% edible and branded and I’m fully registered with the UK Environmental Health standards and UK legislation Authority

Why I should be charge at the higher rate for Home and Kitchen when all my products are listed in Grocery has me flummoxed

All my products are food and used to decorate toppers for - cakes and cupcakes and listed under the Department breakdown ‹ Grocery ‹ Food ‹ Baking Supplies ‹ Icing & Decorations< Decorations <Cake Toppers< Cupcake Toppers <Edible Printer Ink & Paper <Sprinkles

Your insight and help is appreciated

Hello Sellers,

Continuing the series on referral fees, this post will be about the Referral fees reimbursement policy, as previously mentioned by @Seller_mIRnuhdx7l5sN.

Effective January 13, 2023, the requirements and limitations below apply to the reimbursement of referral fees. This policy does not apply to other fee reimbursements.

Referral fee category descriptions are available in our fee category guidelines. Amazon reserves the right to determine the validity of referral fee disputes, including for products that are not explicitly described in the guidelines. Any reimbursement will be based on the referral fee rate effective at the date of the disputed transaction.

Before you submit your request

• Determine the referral fee amount you were charged on specific transactions using the Reports Repository. This report allows you to download transactions in bulk for a specific period. Check the Selling on Amazon fee schedule to determine if the amount that you were charged is in line with your product’s fee category.

• Use the fee category guidelines if you’re unsure of your product’s fee category. If you can’t find your product in these guidelines, identify the fee category that you believe your product belongs under and check the Selling on Amazon fee schedule for the rate of that fee category.

Submit your reimbursement request

If you have reviewed your referral fee amount in the Reports Repository and believe that it is inaccurate, contact Selling Partner Support and open a research request. To be eligible for a reimbursement, you must provide the following documentation:

• The date of the transaction or transactions

• The transaction or transactions for which you believe an incorrect referral fee was charged, and the referral fee amounts you were charged

• The referral fee amount that you believe is correct for each transaction, and your rationale

• The fee category guidelines that place your product in a different fee category. If the fee category guidelines don’t mention your product specifically, include which category you believe your product should belong under and your rationale for that placement. Disputes contrary to guidelines that are in effect at the time of the fee transaction will be declined.

• The Custom Unified Transaction report downloaded from Report Repository for the period in which the wrong referral fee was charged.

Limitations

For each fee charge, you may only file one claim. Additional claims for the same fee charge will be declined. We may request additional documentation to process your claim. Claims with insufficient documentation may be declined and closed. Once we have completed our investigation, we’ll notify you whether you are eligible for reimbursement.

If you disagree with the investigation’s conclusions, you can file an appeal by requesting in the same case that the case be transferred for a second, independent review. If the case has been resolved, reopen the case to request the appeal.

Stay tuned for Referral Fees Series. Part 4, How to Read a Referral Fee Preview Report by @Seller_TSXM2A5nxWSuH.

Regards, Spencer

So my brand has been trademarked in the UK and a protected brand on Amazon UK for 6 years. A US company tried to register the same brand name in the Uk and lost but they started hacking my amazon brand and added my brand to their US company and then added themselves as administrators. I removed the email addresses and I contacted Amazon and told them what was going on…. A week later I get an email From the US brand saying they now control my brand on Amazon, I no longer have access and it’s been removed from my seller account, I have no protected or registered brand…. The US company have no registered brand or company here in the Uk… I contacted Amazon and I can not open a case because……. I begged amazon for help and nothing happened I was ignored people just say a case has been opened and then it gets closed saying answered and its a copy/paste response telling me how to report brand infringements. I don’t have a registered brand So where was the protection? It appears that Amazon just gave my brand to someone else?

I recommend that you first contact managingdirector@amazon.co.uk with a brief but to the point summary of the problem and ask them to investigate again.

Seller_2H0qZ7q0Fd0Us

Is the next step making a claim through the courts?

If nothing after that, definitely take them to the small claims court. Don't even think about it, just do it. I've done it a few times, successful every time. Add a small fee for your time in dealing with the claim.

Hello, I have been talking to amazon for weeks now about inventory that we sent that they claim the contents didnt arrive.

The next step would be to take them to small claims court. Has anyone done this before?

Just to explain what happened: we send boxes to Amazon on 1 May 2024 via their own UPS service. They were tracked and delivered. The boxes were 15kg each (two inner cartons) with 32 units per box (around 330g each). Totalling 64 units.

They started checking them in, then weeks passed and the checked in quantity stayed on 0. It then eventually said that the shipment was complete and that it was short by 64 units(!).

I made the online request on the shipment for a review, and they said they recounted the stock across the warehouse and found 3 extra products of ours, but a different SKU (I assume this was nothing to do with the shipment, but just three extra items after a re-count)

I contacted them and asked them to investigate, after two weeks they came back and said that the investigation was complete and that they didnt receive any goods. They scanned in the boxes, the boxes were 15kg each. So how on earth have no items been checked off. According to their logic the boxes must have been empty because, of course, they cant possibly have lost the stock or boxes somewhere.

Is the next step making a claim through the courts? Any advice would be appreciated.