Hi @Seller_z3k8APxGfbQEK,

Having checked our SFP order for today, we can see 0 orders are due to be shipped by today.

There are at least 17 orders placed after 4pm on Friday, all with a ship by date on Monday, despite our collection date and shipping settings set for Sunday pick up and dispatch.

It seems that we're still facing the consequences of this issue and it is impacting our weekend sales.

Please can you assist?

Dear Sellers,

Below, I'm sharing an update regarding the SFP delivery dates for the Easter 2024.

Thank you for raising this issue. We experienced some delivery disruptions over the recent Easter bank holiday weekend due to a temporary configuration error in our systems. This led to some orders not accounting for the Easter holidays.

This issue has been resolved and the necessary adjustments have been made. Your delivery performance metrics have been adjusted to ensure this issue has not impacted them. Future bank holidays will not face this issue so you can proceed as usual.

We are aware of the ongoing issue with SFP weekend pickups, and we are working to resolve it. I will keep you updated in this thread.

Thank you for all your contributions, call-outs, and data that you have shared.

Best regards,

Julia.

Sometimes I am staggered at what people do. We Always try and help customers where we can and our service record shows that but in over 7 years the worse case of buyer manipulation ever. Really not sure what to do so answers on a postcard.

A customer buys a personalised item of clothing and we ship tracked 48 as always within 24 hours. After we shipped the item the customer asks to change the size. We said we would assist the customer where possible to soften the blow of their mistake so contact us when they receive it. The item was delivered 4 days ago. This morning with no further messages and A-Z saying hasn't arrived and 10 minutes later an order in the size they wanted their order changed to. What would you suggest. Clearly I will appeal the A-Z but pointless I guess.

hello @Seller_hnDMgUKxMh1V4

I continue to receive the following notification after each appeal. Funnily enough, I have provided everything within each of the following points and more, yet my appeals continue to get rejected.

We received your submission but do not have enough information to reactive your account. Please provide the following information:

-- Evidence of delivery for recent seller-fulfilled orders. This may include buyer confirmation of receipt, proof-of-delivery documentation, or updated tracking information, if the tracking information you provided is incorrect. Tracking information may be provided in the Manage Orders section of your seller account.

-- Evidence to support identification of your business, such as business website or email, company bank information, or business registration information, if this is not already available on your Amazon account. Make sure your account is updated with your latest business information.

-- Supporting evidence that you have inventory to fulfill all of the orders placed, including those we have requested proof of fulfillment and delivery for. This includes but is not limited to copies of invoices (backed with proof of payment from your financial institution, such as credit card or a bank statement, showing remittance of payment for the amount of the invoice), receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days.

hello,

I would appreciate some help if possible.

I have had my UK selling account deactivated for almost 6 weeks due to a high ODR %. They seem to think I simply marked orders as sent without sending them

Since the account was deactivated, I have spoken to Amazon Account support staff almost 30 times. Each time they suggest adding new information to my appeal and still I continue to receive the same rejection template email.

I have provided explanations and documentation for everything that has been requested plus more.

Originally, I was asked to provide proof of delivery for last 30 days. Then 60 days. Then 90 days.

Not only have I provided detailed excel spreadsheets with orders going back last 6 months which include tracking numbers, delivery status, refund status if so and reason for this, but I have also supplied picture proof of over 100 deliveries. I have provided my Incorporation documents, banking information, POA and a letter from the courier.

As everything has failed thus far, I tried to escalate my case to the MD office but I keep getting the same rejection emails or no replies at all.

It seems as if Amazon no longer cares much about helping Sellers reactivate their accounts.

Any help would be appreciated as this has become very frustrating and tiresome.

I’ve had deactivations previously and they lasted anywhere between 4-18 months. It’s fair to say, I cannot afford to be waiting that long again without access to funds that are being held.

Regards

someone please help

@Seller_TSXM2A5nxWSuH

@Seller_hnDMgUKxMh1V4

Hello people i am looking some advice please

A customer has ordered an mira advance J09A (electric shower) and put in a refund for “not compatible with system” when i have got the item back they have clearly taken new shower unit and sent there old shower unit back with my new cover on so it looks fresh. Serial numbers dont add up, after numerous messages to amaozn showing proof how serial numbers are different on box to shower unit i habe recieved. They accepted that customer has sent a different item, but conveniently the listing has been removed so because it is not active amazon cannot reimburse me? This was not my listing it was a generic listing many other sellers used to sell the same showers on. Can anybody offer advice how i can get reimbursed as although listing is not active i am still £270 down and left with a broken unit that is not mine.

ASIN is B078W8XNNL

This is the message from amazon about the listing

This ASIN has GTIN codes that do not match the brand associated to the ASIN. GTIN codes are reliable data that are used to limit duplicate products in the catalogue and ensure product authenticity. We verify the authenticity of GTINs by checking the GS1 database and GTINs that do not match information in GS1 are considered invalid. We recommend obtaining your GTINs directly from GS1 (and not from other third parties selling GTIN licences) to ensure the appropriate information is reflected in the GS1 database. If you believe we have removed your ASIN in error, contact Selling Partner Support here. Repeatedly creating ASINs for brands you do not have a relationship with will result in the removal of ASIN creation abilities. 

Send a very brief message to managingdirector@amazon.co.uk clearly stating your case.

However, I warn you that this is likely to be a case of "computer says no" and unlikely to be read by a competent human so be prepared to take Amazon to the Small Claim Court without any hesitation.

I've always found that this is the best and quickest way to get reimbursed for the funds that are rightfully owed to you.

we have this

and after 4 months the stuck order is still there

and no one can remove it.

My communication with Seller Support has been really frustrating, just keep telling me to cancel it. When I keep telling them that I cannot.

Must be a simple task for someone at Amazon to actually mark it cancelled.

Hello.

I had a few orders yesterday - I went to unshipped and bought the shipping. 10 minutes later I went to shipped to check my parcels that were due for delivery and one of the orders I had shipped was marked as Cancelled By Customer ordered in error.

Not being able to see a cancel order option, I refunded the shipping label and then refunded the customer.

I am not stuck with the item in unshipped and now late shipment! Going around in circles with seller support, who have told me to confirm shipment and ask the customer to reuse it or initiate a return?

Seller Support advised me I will have to make do with the late shipment on my account, and it will go away aft a period of time.

Don't suppose anyone else know what to do or if mods can help?

@Seller_iTgjdgiRqiPsn , @Seller_TSXM2A5nxWSuH , @Seller_DNQGSsdC7DccM case 9885353162 and 9888664272

Andrew