Sometimes it would be good to be able to chat if the return reason tells us the customer has not understood the product?

I get it that customers should not be hassled, but when there can be benefit to the customer from discussing their needs, there should be an avenue to do this easily, like the email provided for seller-fulfilled.

Any thoughts?

Hello @Seller_S86PC0SRVXyyC,

For FBA orders, Amazon is handling the buyer-seller communication for you. However, did you check the FBA returns report to review the details of the return?

When you access the report, you will see the Customer Return Reason. By clicking on it, you will be able to see the specific comment made by the buyer. I understand it is not the same as chatting with the buyer, but it can bring you some insights regarding the return reason.

Here is how to access the report :

Report> Amazon Fulfillment Reports>FBA customer returns

Regards,

Sakura

Hello, I followed your instructions but there is no report generated for thetransaction ID?

Thanks,R.

Hi,

Our DD+7 kicked in on 19th June. Since, we've had no funds available to withdraw, having previously drawn down most days.

It says we'll have a chunk available on 3rd July at the end of the settlement period.

My question is, are we stuck having to wait until the 3rd, or will cash start to become available 7 days after the orders placed on 19th June were delivered?

The majority of our sales are FBA so those 19th orders would have been delivered on the 20th/21st, therefore I'm expecting cash to become available from the 27th.

Can anyone confirm?

Thanks,

Marc

Hello @Seller_PLXfdrvOGjHe9,

could you share the case ID so I can take a look?

Kind regards,

Sarah.

Hello Sarah, I have the same issue with Spain. for more than 15 month. from about Feb last year. I have tried everything. Naturally I have put my account there on holiday mode can you please help? They keep telling me the relevant department will get back in touch with e because they don't see any problems with me account. Can you also help me?

Hi

I received the below email in regards to not receiving my disbursments since March 2024.

Amazon will not give me my money after weeks and weeks of chasing/verifying deposit methods/calling the support line/opening cases.

Please could someone help?

I have used 2 different cards to verify to see if any of those would stop them from sending the same email but no luck ( cards are both in the same name that matches the account)

Pending transactions have been taken from my account from amazon which have not yet been put back into my account.

I have assigned to the correct marketplaces.

My deposit method also shows as Verified.

Email below what I received.

You must verify the ownership on one or more of your deposit methods in order to continue to receive disbursements.

Please sign in to your Seller Central account to begin your deposit method verification

Hi everyone,

Has anyone experienced this kind of unfair treatment?

Amazon automatically authorized a return (due to the customer's fault), refunded the buyer, as we never received any return, we filed a Safe-T claim, but it was denied twice.

Am I missing something or is this abuse standard?

Hi

up until about a couple of weeks ago, returns were not a problem, amazon authorises and when I get the item I click on the return postage refund button, if incorrect reason open a safeT claim, all straight forward.

Now if I click on the refund postage button, an error comes up, I have sent all this to amazon, and cannot get an answer, have they started making return postage compulsory.

Hi, I am a new seller with my own branded garments and have tried to set up my new Amazon store but it is beyond confusing! I already have an ebay store which is so simple to add products to but the amount of information required on Amazon is beyond my capabilities and patience. I am confused by the product codes etc and it keeps telling me to fix errors (54!). I couldn't find the 54 errors so gave up and saved as a draft but when I went back to check, the draft wasn't there.

Are there any professionals out there who can set up or build my store? At this point I would be willing to pay someone to do it for me. I will be selling a range of my own branded mens briefs in a range of 9 plain colours and 5 sizes as well as a range with 7 different patterns in 5 sizes.

Thank you.