Hoping someone can help please:

1. when a customer return label is auto-authorised but the customer does not actually return the item/use the label am I still charged for the label? It still shows as a £2.79 charge in the return request but obviously it has not been used. I cannot afford to lose £2.79 even if the return is not sent back. I have open return requests from 50 days ago just sitting there and not sure what to do with them.

2. pre Christmas I think I saw lots of Amazon messaging about free returns. Were they offering that for marketplace sellers also, and if so I assume they pay for that, so when I charge for the return label Amazon just sucks up the cost?

Thanks

Anyone had this?

Someone ordered something about 3 weeks ago now, claimed it was damaged, asked for a return. I may have just sent a new one without the return if they'd asked. I messaged them but got no reply. Messaged again and still no reply.

I didn't receive the return. A couple of days ago I received a new return request for the same item. The item still hasn't been returned.

I rarely get returns, I don't know how their can be more than one return request for the same order.

I am having the same problem, I can nolonger tick the box for return costs, amazon have said I need to turn off automatic returns, this then means you cannot file safe T claims, so they get you either way.