I have created the parent in the Italy market but it reflects wrong on the detail page. There are two size at at the backend but it displaying 3 size on the detail page. @Seller_hnDMgUKxMh1V4

I am adding the screenshot for the clarification.

@Seller_DNQGSsdC7DccM@Seller_TSXM2A5nxWSuH@Seller_mIRnuhdx7l5sN@Seller_yk3kzHpjMMa4B

I am imploring Amazon moderators for help please. For the second time in a year I have had my seller account deactivated because of an alleged relationship with another account. In both cases the identity of the other account is completely unknown to me (2 different accounts) but no matter how many times I explain this to the verification team or whoever makes decisions on these matters my appeals are rejected and 'more information' is requested. Apart from the name of the other account I have no idea who they are or why Amazon could possibly see any connection. I have sent a gas bill and a bank statement hoping this would satisfy them ( neither of which was specifically asked for but suggested by Account Health adviser) but no good. I simply don't see what else I could provide. In my view there is no justification for this deactivation. Surely if Amazon suspect a link they should provide evidence to back up their assertion which I could then refute. Moderators, what do you suggest?

Good afternoon all,

We came online yesterday to find our account deactiveted, reason from amazon being:

""Why is this happening?

You have a separate account Azco+Emporium which was enforced for violating one of our policies. As a result, you may no longer use the Azco+Emporium+Limited Selling account to sell on Amazon.co.uk.

How do I reactivate my account?

In order to reactivate this Selling account, Azco+Emporium+Limited please follow the below steps:

1. You must first reactivate the account associated with Azco+Emporium by submitting an appeal. Please follow the instructions in the communication received for that account.

2. Once you have successfully reactivated that account, please submit an appeal to reactivate the current account, Azco+Emporium+Limited by using this link: https://sellercentral.amazon.co.uk/performance/notifications. When submitting the appeal, you will need to provide us with the name of the account that was reactivated and the date of reactivation.""

Now we have no recolection of another account, so we followed the section:

""What if I don’t own the account – Azco+Emporium ?

If you believe you do not own the other account, please follow the below steps:

1. If you once owned the account/were a rights owner but no longer own it/no longer have account rights, please submit an appeal following this https://sellercentral.amazon.co.uk/performance/notifications and provide supporting documentation to show that you no longer own it/no longer have any relationship to this account. Supporting documentation may include sales deed, purchase agreement, or business transfer agreement, contract termination, etc.

2. If you do not recognise the above account and believe this de-activation was in error, please submit an appeal following this link: https://sellercentral.amazon.co.uk/performance/notifications and confirm that this account does not belong to you. If we cannot substantiate the claim, your account will not be reinstated and this account will not be allowed to do business on Amazon in the future.""

We replied that we don't know this account, havn't been hacked, or given access to any third parties, we pleaded that our account be ri-instated due to error.

We've now had a reply from amazon stating:

""You have been found to be related to an account beginning with Azco Emporium.

We received your submission but do not have enough information to reactivate your account at this time.

To reactivate your account, please provide evidence that you have never owned a separate account and believe this deactivation was in error by providing supporting documentation. This includes but is not limited to any authorized or unauthorized relationship through a third-party company or evidence of account compromise. If we cannot substantiate the claim, your account will not be reinstated.""

How on gods earth do you prove that you don't know about this other account other than a lie dector test and that no-ones hacked you. If no-one has hacked you that means you have to information to provide as it never happened, likewise with third parties. Amazon's logic sometimes really confuses us.

Has anyone else had a similiar situation, how did you get this resolved, input from MODS would also be appriciated.

hi

hope every one is fine and enjoying best of health

my seller deactivated and got this message

you have a separate account Go Max that was enforced for violating one of our policies. As a result, you may no longer use the KHURAM selling account to sell on Amazon.co.uk.

my reply is

The account in question was originally associated with a company named GO MAX LTD,

which belonged to the previous owner ofMAX DIGITAL LTD. I purchased the MAX

DIGITAL LTD account from the previous owner and subsequently transferred it to my

company, Zynax Ltd. Since the transfer, this account has been fully managed and operated by

Zynax Ltd, and it is no longer linked with GO MAX LTD in any capacity

i provide documented evidence of

1. Purchase agreement for the account from MAX DIGITAL LTD to Zynax Ltd.

2. Bank statement to show the Payment made for the Purchase of this account.

but amazon says this information is not enough

i am new seller and very frustrated now what to do.

please someone guide me in such regard experienced seller or amazon staff

thank you very much

stay safe happy n healthy always

best regards

Same here but it took around 4 hours until it it actually started - email received. give it some time, if after 24 h not working, then defo contact SS

I have made multiple shipments recently, and certain color variations of my products almost always go missing.

Shipment FBA15J26FK6J: 125 units packed, only 50 units received, 75 missing.

Shipment FBA15J2BTC0D: 125 units packed, only 74 units received, 50 missing (I found the 1 lost item).

Shipment FBA15J3G52YW is still active, 125 units packed, only 84 units received, 41 units missing.

Total missing units: 166.

There is a pattern to the missing items; they are all the same color variations - green, purple, and pink. This can't be an accident. They all have the same package quality, same label quality, and they are in the same box as others, but only these colors go missing. What is going on? Amazon support didn't help. They made no explanation about whats going on. As a seller, I am starting to loose my trust to amazon.

Hi, I am a new seller with my own branded garments and have tried to set up my new Amazon store but it is beyond confusing! I already have an ebay store which is so simple to add products to but the amount of information required on Amazon is beyond my capabilities and patience. I am confused by the product codes etc and it keeps telling me to fix errors (54!). I couldn't find the 54 errors so gave up and saved as a draft but when I went back to check, the draft wasn't there.

Are there any professionals out there who can set up or build my store? At this point I would be willing to pay someone to do it for me. I will be selling a range of my own branded mens briefs in a range of 9 plain colours and 5 sizes as well as a range with 7 different patterns in 5 sizes.

Thank you.

So, last 15th March my account was deactivated due to "suspected intellectual property violation" for some Brands that I sell.

As far as I'm concern I'm not an isolated case because I have read several posts with similar problem.

In fact, after 3 months of struggling to get any kind of help, I can't be quite sure if it's just Amazon's incompetence due to it's big amount of fragmented departments or if it is a scam that is implemented in order to keep sellers money. In my case more than 5.000€

Each time we ask for help, by phone or by email we speak with a different people. I select English Language, but always get Amazon's Employee with an oriental accent that is very difficult to understand most of the times. I'm Portuguese but I consider myself to have a capable English speech and accent...

So, let's go to the facts: Here on the forum it seems that we receive "intentions" of getting help! But in practice, nothing also happens because each department on Amazon have their own specific tasks. So you advise to contact that department and then we get the same problem or answer....and we keep running in circles. The worse is that we receive ROBOT repeat answers despite what we write or documents prof we send. I have tried that with simple questions out of the subject just make my point and for sure no one reads or don't bother to read and auto-answer is what I get.

If you ask help on "call me now" you will talk with different people each time. I understand that, what I don't understand is why this employee don't have access nor permission to read what's going on. We have to explain everything again and again and after 30 minutes of talking and waiting for confirmations, the employee tells you to do exactly the same to the same department that is the ROBOT answering machine!

So, let's go to the facts and make my point to prove what I'm saying: (by the way, in the forum we can't attach files so unfortunately I can’t prove here with all my files and print screens what I’m about to describe)

Fact 1: Day 15Th march 2024 I get my account deactivated. The message I get by email is this:

“Votre compte vendeur Amazon a été désactivé conformément à la section 3 du contrat Business Solutions d'Amazon. Vos offres ont été retirées. Les fonds ne vous seront pas transférés, mais resteront bloqués sur votre compte durant la résolution de ce problème.

Pour en savoir plus, consultez la Politique d'éligibilité au versement des fonds :

https://sellercentral-europe.amazon.com/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6

Merci de bien vouloir expédier toute commande en cours pour éviter d'autres conséquences sur votre compte.

Nous avons utilisé une combinaison de moyens automatisés et de contrôles humains effectués par des experts pour identifier ce problème et prendre cette décision.

Pourquoi est-ce arrivé ?

Nous avons pris cette mesure, car une ou plusieurs de vos offres enfreignent la notre politique relative à la propriété intellectuelle :

https://sellercentral-europe.amazon.com/gp/help/external/201361070

Exemples d'offres qui enfreignent notre politique en matière de propriété intellectuelle :

-- ASIN: B09SFXPDJG (liujo)

-- ASIN: B015P3MD9W (markmaddox)

-- ASIN: B09SFX3CTL (liujo)

-- ASIN: B015UA0040 (markmaddox)

-- ASIN: B015UAMDFO (markmaddox)

-- ASIN: B01MS62ZJN (markmaddox)

– Utilisation potentiellement abusive de la propriété intellectuelle”

After this I initiate the process of proofing that I didn’t violate any “propriété intellectuelle” and I send all documents that prove that:

1-Document that prove that I buy this products from a legal Spanish company establish in Spain.

2-Document that prove that I have a dealer account active with this company and so I can resale their products.

3-Document that prove that each product and each brand that this company sells are approved to be retailed or resaled by their dealers (me in this case)

4-Invoices of me buying this products from them and specifically from those brands.

5-Invoices from me selling to final client.

So first reply I got was:

“Why did it happen?

We took this action because one or more of your offers violate our intellectual property policy:

Your explanation should include the following information:

-- How your account did not violate the intellectual property policy.

-- Proof that your account complies with our intellectual property policy.

(Amazon order id which demonstrates the product authenticity

An Letter of authorization(LOA) from the rights owner

Invoices for those products from the RO or supplier to prove the authenticity)

So for every time I add a new document to try to solve this problem I get the same auto-answer over and over again and is this:

“Nous avons bien reçu votre demande, mais nous ne disposons pas d'informations suffisantes pour réactiver votre compte. Étant donné que vous n'êtes pas en mesure de fournir les informations nécessaires et suffisantes dans l'explication soumise, nous avons décidé que vous ne pouvez plus vendre sur Amazon.”

So I answer. If this is not sufficient information, what exactly do you need more?

And the answer is:

“Nous avons bien reçu votre demande, mais nous ne disposons pas d'informations suffisantes pour réactiver votre compte. Étant donné que vous n'êtes pas en mesure de fournir les informations nécessaires et suffisantes dans l'explication soumise, nous avons décidé que vous ne pouvez plus vendre sur Amazon.”

So, this leaves us to the second problem….my money!

I asked for “payout” of my funds. Amazon replies that I need to wait at least 60 days and then I can contact disbursement appeals...see the email:

“Your account was deactivated on 15/03/2024. You need to follow the below process to have your amount disbursed.

If your account is not reactivated following an appeal or you choose not to appeal the deactivation, after 60 days from when your account was deactivated, you may separately request funds disbursement by contacting disbursement- appeals at amazon.fr. For more information about funds please see this help page: (https://sellercentral.amazon.com/gp/help/9RA9LYBJ3QP27M6?referral=AJCGAQTT2VY64_A2IICEJ8WXT9SS&referral=A1WHLQ29OPU7WB_A2IICEJ8WT9SSX)”

So, 60 days passed and I send the email asking for payout!

And begins another “saga” with Amazon’s help!

Amazon ask me to do this:

“ Your account is currently in the funds appeal period. To make a final decision on your funds disbursement, we need to verify information related to your identity and the authenticity of your supply chain.

How do I verify my identity?

In order to verify your identity and supply chain, you need to complete virtual identity verification over a video call.

How do I sign-up for virtual identity verification?

Our verification team will contact you within 72 hours of this notification with instructions on how to schedule your identity verification.

What happens if I do not sign-up for virtual identity verification?

If you do not sign-up for virtual identity verification or if your verification is not successful, some or all of your funds may be withheld.”

Then I receive the following message:

“Afin de débloquer les fonds sur votre compte, nous devons vérifier les informations relatives à sa désactivation, lesquelles peuvent porter sur des questions d'identité ou de chaîne d'approvisionnement en rapport avec ce dossier. Ce processus est conforme à la « Politique de retenue de fonds » :

https://sellercentral.amazon.fr/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6

Comment valider mon identité ou ma chaîne d'approvisionnement ?

Pour vérifier votre identité ou votre chaîne d'approvisionnement, vous devez effectuer la vérification virtuelle par le biais d'un entretien vidéo. Pour réserver un créneau horaire pour l'entretien, remplissez le formulaire de vérification virtuelle. Ce formulaire est hébergé par Qualtrics, qui est une entreprise externe. Ce lien ne mène donc pas vers notre site Web :

qualtrics (I have removed the link because amazon don't allow external links)

So I register in this qualtrics.com website and schedule for the meeting.

Nothing happens. I ask again for help and amazon reply to schedule again.

I do it and finally I get a schedule confirmation.

So as any one might be aware, 5000€ in game, I was at the time of the schedule online and ready for the meeting.

What happens is that at the meeting is locked by the other side and I can’t access it. I have print screens to prove what I’m saying.

What happens next is the “berrie on top of the cake” Amazon send me an email saying that I was not at the meeting!!!!

See the reply:

“We were unable to complete your virtual identity verification because you missed the video interview appointment on 6/3/2024 at 04:00 PM British Summer Time.

Follow the instructions provided next to reschedule your appointment:

1. Access the Virtual Verification Form, which is hosted by an external company called Qualtrics, so the following link does not lead to our website:

"qualtrics" (I have removed the link because amazon don't allow external links)

So, after this I already reschedule 2 more times. I have print screens and prof of all I’m saying.

More than 90 days have pass now and the “saga” maintains.

My money is blocked, I did nothing wrong. I’m a legal individual Portuguese company establish in the 90’s active since then on the Portuguese market and European to. Never had problems in exportation to European countries and now this happens in Amazon. Is really frustrating. But for sure, if nothing is solved I will sew Amazon.

By the way...the first asin: ASIN: B09SFXPDJG (liujo) if you check in amazon there are 5 stores selling it. The product has a image showing a watch and the name of the product is a bag. Defenetly an error in the product.

This lead me even to more questions! Why there are 5 stores selling a wrong product?

Do you see? Maybe those 5 stores had the same problem when uploaded their files with the EANs.