Hello @Seller_cKY3qrMo5t89S,

I am Spencer with Amazon.

Can you share a case ID with me so I can look into it for you?

Regards, Spencer

I am getting an error message "An error occurred when we tried to process your request. We apologise for the inconvenience." when I submit my changes to my listing in UK, Germany, Italy, France, Spain, Netherlands marketplaces. This error persists for 2 months already.

I can add / edit listing with flat file without any issues.

I've contacted support multiple times and tried all their suggestions (listed below) and it still doesn't work:

a. Clear the cache, cookies, and history within the internet browser the seller is using.

• Clearing the browser's cache can force recently changed web pages to show up properly.

• Each browser handles caching differently; the correct steps for the particular browser must be followed.

○ Cache

○ Cookies

○ History

•You can also try holding Ctrl+F5 on their keyboard to hard-refresh the page.

b. Log out of Amazon completely, including buyer accounts, and close the browser.

c. Use an alternate browser. Mozilla Firefox is the preferred browser for Seller Central. I've tried: Chrome 125.0.6422.142, Safari: Version 17.5 (19618.2.12.11.6), Firefox: 126.0.1

d. Verify whether McAfee or another antivirus software is running on their computer, and confirm that no anti virus software is running. I understand that I might be required to update the antivirus settings to allow Amazon.com cookies and access.

e. Used a different computer with different operating system (Windows and Mac)

Can you please investigate? @Seller_TSXM2A5nxWSuH

For the past week I have had 3 items of mine (all the same item), purchased on 3 separate occasions by business customers and payment pending. I wasn't suspicious at first but now I have had the 3rd one in one week with no payment appearing, I am wondering why this is happening? They are all just sat on my account as open orders. Obviously I can't see at this stage if it is the same person ordering or separate people. It just seems odd 😯 anyone else?

Received a email today. Has anyone else received this. Im unsure how i can resolve this. I have orders from Royal Mail and DPD that have tried to deliver on a saturday when the business wasnt open but it is a prime order so if they order on a friday the expected delivery time is a saturday. So unsure what i should do here to resolve this issue.

You are receiving this email as at least one of your business orders was not delivered within business hours.

Delivering outside business hours* can lead to customer frustration and prevent repeat purchases from that customer. Customers have complained of multiple issues such as

1. Packages lost in the premises

2. Theft or loss due to package being left in an insecure location

3. Damage due to package being left at unsheltered locations d. Package being handed to the wrong person or business on the same premises

4. Large and heavy packages being left at the incorrect receipt station

To help you understand if your business customer’s needs are being met, we have launched a new metric in your Fulfillment Insights Dashboard called Business Hour Delivery Rate (BHDR)

Hello @Seller_CLmNsySJDC75g,

I am coming back with an update. The relevant Partner Team has opened a case to work with you on resolving this issue.

Could you check this case ID: 9888877912 and confirm if everything is clear there ?

Regards,

Sakura

Somehow out of nowhere some of my items (sunglasses) that had been listed in the fashion category are now in the sports category. If i go to amazon detail page the category is greyed out but it is showing the correct category. I have messaged amazon who say it is correct based on their system

It had been selling for years in the correct category and now sales have fallen due to being in the wrong category

What can i do? One of my items was the previous best seller in mens sunglasses and now its 3rd in cycling glasses.

A customer purchased a Ministry Of Sound CD but was disappointed with the DJ party style track mastering. She therefore left a negative feedback rather than a product review. I contacted the customer and offered her an alternative product which she loved. She then tried to remove the original negative feedback but has been completely unable to achieve it despite her spending over an hour on the phone to Amazon buyer customer support. She has also sent me a number of Amazon buyer-seller messages to say she wants to remove the feedback but needs help because she is not up with the technology.

After all of her efforts with buyer customer support, the result was an Amazon message sent by buyer support to me to say that I should remove the feedback? (See below)

"...Dear Amazon Seller, This is Amazon’s Customer Service team. A customer reached out to us with some questions about a purchase they made from you. Here’s a description of the issue:

Product: B0714H5FZH Order number: 205-6165475-6531550 Return requested: No

Reason for contact: cx wants the feedback to be removed , please get this done as soon as possible Please respond to this request within 48 hours. Thanks, Amazon Customer Service..."

I got in touch with Amazon Seller support and they contacted the feedback team but the answer coming back was that yes they can see that the buyer is trying to remove the feedback and has technical difficulties but unfortunately there is "nothing they can do".

Lets face it, the software options are difficult to handle, finding where to remove feedback is not easy to find even when you are experienced and the process of contacting support is being made ever more awkward.

This has been an unbelievable and disappointing experience for both buyer and seller surely Amazon can handle these situations better ?

HI, I am trying to create a workflow as I have done many times for FBA, but once I pass the "pack individual units" and go to the shipping screen I get message "An error has occurred. Please refresh the page or try again." i have tried to refresh, I tried to delete the work flow and start again, I wiped temp files and cookies but still get the same error and cant send to amazon fba. anyone had the same issue ?

Thanks

Amazon ask for veritification identity provide Letter of Authorization, i am sole trader. I take template from Amazon which they give to everyone and fulfill it and send them.But all time got response: invalid document!

Why this happen?

Can somebody help with this issue?

I log time now try to get out my lefted balance, but until now not succeed.

For non-UK established businesses, it is now the law that Amazon have to collect the VAT on any sales. This will happen regardless of your VAT registration.

I think you are maybe caught in a verification problem and to be honest I do not know the way to get out of it. Amazon are probably asking for your VAT registration so they can collect the VAT on your sales. But you have no need to register for UK VAT as you are not physically storing goods in the UK.

Maybe (on Amazon at least) for non-UK established businesses they all have to register for UK VAT even when they are not physically storing goods in the UK. I cant say for sure but you need to see some specialist on the subject (and by that I do not mean anyone at Amazon).

Oh - and just to add you will find the same situation applies across all the EU sites now. Amazon have to collect the VAT for any business not registered in the country of the site.