Our account is brand new and green and healthy with a performance score of 200 and we have not received any complaints from any of our customers.

We use FBA logistics and set reasonable prices, unfortunately we still don't get buy box.

We believe that Amazon are now in breach of the UKMCA's Fair Competition, which is unfair to us 3rd party sellers, and the lost buy box issue has been going on for 3 months.

Still no effective solution, if I am not given a reasonable explanation and my cart eligibility is not reinstated, I will be complaining to the UKMCA, also, please stop sending those machine like replies and no need to tell us how the cart works, we have read those articles long time ago and I think our account is fully compliant with all the requirements.

Hi,

We have just had an A-Z claim for an order that was shipped using Amazon's Buy Shipping and as per Amazon Shipping Policy - "A-to-z Guarantee claims: If you purchase Amazon's Buy Shipping and ship on time, you are protected against a-to-z claims where a customer reports problems with delivery. Those claims will not affect your Order Defect Rate but you are still responsible for the financial loss of these claims."

We've had this before and appealed the decision saying this should not have affected our ODR as per Amazon's shipping policy. I even included the text where it states that, but have just received an email that the appeal was denied.

We've had this before a couple of times and usually Amazon changes the ODR affected to NO, but this time they just denied this. Can any mod here help us? The order in question is 205-2972702-2321158

Thank you!

I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.

I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).

With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.

Hi @Seller_XUNeUuvrQDpgP

Again the same issue with ASINs. Lost all BuyBox to all the ASINs.

After the BuyBox was lost, I spent so much to get the products ranked through PPC. Now, all that is lost as well.

This is the post of all my ASINs. Please help.

https://sellercentral.amazon.co.uk/seller-forums/discussions/t/21e81fcb-efe8-4596-8cfd-723804bfaedb?

This month was going great and then lost the BuyBox again.

Please, I request you to help us.

Kindest Regards,

CC: @Seller_mIRnuhdx7l5sN@Seller_TSXM2A5nxWSuH@Seller_gAhPNiLrkfTcr

Same here.

I also reached out to the developers of the repricer that I am using, and they confirmed:

"Hi, I can now confirm that your offers are not eligible to win the BuyBox. This will be due to an issue with your Amazon selling account, and you will need to continue to talk to SC support to get to the bottom of the issue. This will explain the drop in sales."

I am speechless...

Hello,

I really need your urgent help/advice guys.

First of all, I'm not a new seller. I've been selling since September last year, I've achieved month on month steady growth on the UK marketplace. I currently have over 700+ active SKUs.

However, overnight, without any warning or notification, since 16 June, I have had a significant issue with my Amazon account: I have lost the BuyBox/Featured Offer for ALL of my listings.

As a result, in the last few days my daily sales have dropped from around £1000 to almost zero. In addition, my "Featured Offer %" has dropped to 0%. Btw, my account health is currently 248.

I opened several tickets without success, but chatted with Amazon Support who confirmed: "As of the moment your ACCOUNT is not eligible for BuyBox".

However, as to the reason why this happened and what I needed to do to get it resolved, I was told nothing but to wait. The problem is that I am losing money every day by not being able to sell anything, but I have to cover the costs of my business and order new products.

I cannot name here a specific ASIN, because this issue affects ALL of my SKUs (700+ listings), and given that it appears to be an Amazon-side problem. Therefore I am requesting your urgent assistance.

I have already emailed the Managing Director about this, but have not yet received a reply.

Can I somehow reach the team responsible to check my account and restore the Featured Offers in my account as soon as possible?

Thank you for your prompt attention to this urgent matter.

Thank you!

Regards

A buyer bought a toy but has put a german address and the shipping is very complicated and expensive. what shall i do because if i cancel amazon will block my account.

I need help

If you are that worried about the defect I would ship the item and take the financial pain and time that comes with it.

You can disable shipping to EU countries so look into that for future orders.

Not sure why you think it is a scam though just because it is going to Germany.

I have two customers who have brought books from me, then 7 days later instigated a return saying they found the item cheaper elsewhere, I have said to the customers I will refund the item when I receive the return, neither of them have sent them back, and amazon has automatically refunded them. How can I lose out the cost of the transaction and the book not being returned to be resold?

Of course you can't change other sellers' listings, otherwise it will make so much chaos. I think it's right only people who create the listings can change product information. You can create your own listing if you want to change some information.