Hi everyone,

Has anyone noticed a significantly higher ACOS today compared to yesterday? Perhaps Amazon is late in updating the data, but this isn't very common. Yesterday, my ACOS was 20%, but today it's 115%, which is abnormal. I haven't made any drastic changes to my campaigns. Any insights would be appreciated! thank you

Hi ,

Is anyone facing any ad results in data update delayed or does the data updated look abnormal if compared with the previous day? especially order conversion on 18th June 2024 ads performance results.

because normally our UK Amazon STORE PPC ads campaign will generated at least 25 order conversion and above daily but suddenly dropped to 2 order converted only on 18th June 2024 and its never happened before even i checked 1 day earlier which is 17th June ads result also had converted 35 orders .

I have check for all the campaign budget utilization , BuyBox Availability and son on but all seems normal .

Anyone know ? pls assist .Thank you

My delivery settings are currently set to Royal Mail 48hr delivery and 0 Day handling. Amazon are displaying unrealistic long estimated delivery dates of 7 days on my listings which i think are killing sales.

Our OTDR is 98.4% with 680 delivery on time.

Our features offers have gone from 64% to 1% in the past 3 weeks.

Our health is all good so very confused to what has happened.

Has anyone found a fix for this?, or could a moderator please have a look at our account.

Thanks you all.

Facing exactly same issue for the listings created by me. - Curse of error 8040 :)

last month leadership team solved and restored my listings but started facing same thing now.

This is amazon's backend system glitch, they are updating system and inventory software and each updates causes several issues.

Not sure about you but I am mostly FBA seller and units are at FC and on and average 10-30% FBA inventory are in search suppressed status.

I am following the use case guide for SP feeds.

I am able to create a document and upload XML to it without problems.

However I am unable to use the createFeed (POST /feeds/2021-06-30/feeds) endpoint. I am sending what should be a valid body, and I have proper header, but I am still getting 403. Any help what am I doing wrong or which permissions am I missing?

curl --location 'https://sellingpartnerapi-eu.amazon.com/feeds/2021-06-30/feeds' \

--header 'x-amz-access-token: (token which worked to create document)' \

--header 'Content-Type: application/json' \

--data '{

"feedType": "POST_ORDER_ACKNOWLEDGEMENT_DATA",

"marketplaceIds": [ "A1PA6795UKMFR9" ],

"inputFeedDocumentId": "{feed I got from createDocument}"

}'

And the error message I get is not super helpful:

{

code: 'Unauthorized',

message: 'Access to the resource is forbidden',

details: ''

}

Hello ;

Can anyone help me please. My products are in Reserved Status, FC Processing. It arrived to FC on 24.04 and still waiting. We need to start selling the items.

Thank you

I have an ASIN went under dangerous goods review on 10 June 2024 and it was classified as Non-Dangerous good the next day.

However, all my inventory is then changed to Reserved: FC transfer and not unavailable to customers.

The support keeps giving me the canned response "inventory is shipped between fulfilment centres for effectively manage storage and create the best availability for customers".

This doesn't make any sense to transfer ALL MY INVENTORY between fulfilment centres and there is NO AVAILABILITY for customers.

Can you please stop transferring ALL MY INVENTORY between fulfilment centres and making part of the inventory available?

Case ID: 9885783092

@Seller_hnDMgUKxMh1V4@Seller_Huz6FT08OxHAR@Seller_DNQGSsdC7DccM@Seller_z3k8APxGfbQEK@Seller_mIRnuhdx7l5sN@Seller_TSXM2A5nxWSuH

Hello @Seller_cKY3qrMo5t89S,

Your inventory should be available for the customers as per Reserved Inventory report help page:

"Units in the FC transfer status are available for customers to buy. However, customers might be shown a future ship date if no other units are available in the fulfilment centres for immediate fulfilment."

Additionally, here I am including the information that I found on how long this process can take:

"Transfers may take up to 22 to 25 days to complete. In some cases, transfers may take longer and investigation may be required (for example, delays due to Covid-19 restrictions or weather restrictions)."

Regards,

Sakura

On the 6th March Amazon took delivery of a pallet from us but, after 100+ days, the shipment is still listed as "In Transit"

We've raised several support cases and provided every document requested, including the signed delivery note, but the response is always the same; "we’ve determined that this shipment is not yet eligible for reconciliation".

We're clearly stuck in a loop where Amazon won't investigate until 60 days after a shipment checks-in - but that'll never happen because they haven't checked it in.

We've spoken to several support representatives who have promised to investigate ... then we get another automated email telling us it's "not yet eligible for reconciliation".

Has anyone else managed to resolve a similar situation? - I feel we're just going round in circles now.

Any suggestions gratefully received

Hello,

I really need your urgent help/advice guys.

First of all, I'm not a new seller. I've been selling since September last year, I've achieved month on month steady growth on the UK marketplace. I currently have over 700+ active SKUs.

However, overnight, without any warning or notification, since 16 June, I have had a significant issue with my Amazon account: I have lost the BuyBox/Featured Offer for ALL of my listings.

As a result, in the last few days my daily sales have dropped from around £1000 to almost zero. In addition, my "Featured Offer %" has dropped to 0%. Btw, my account health is currently 248.

I opened several tickets without success, but chatted with Amazon Support who confirmed: "As of the moment your ACCOUNT is not eligible for BuyBox".

However, as to the reason why this happened and what I needed to do to get it resolved, I was told nothing but to wait. The problem is that I am losing money every day by not being able to sell anything, but I have to cover the costs of my business and order new products.

I cannot name here a specific ASIN, because this issue affects ALL of my SKUs (700+ listings), and given that it appears to be an Amazon-side problem. Therefore I am requesting your urgent assistance.

I have already emailed the Managing Director about this, but have not yet received a reply.

Can I somehow reach the team responsible to check my account and restore the Featured Offers in my account as soon as possible?

Thank you for your prompt attention to this urgent matter.

Thank you!

Regards