For the past week I have had 3 items of mine (all the same item), purchased on 3 separate occasions by business customers and payment pending. I wasn't suspicious at first but now I have had the 3rd one in one week with no payment appearing, I am wondering why this is happening? They are all just sat on my account as open orders. Obviously I can't see at this stage if it is the same person ordering or separate people. It just seems odd 😯 anyone else?

Received a email today. Has anyone else received this. Im unsure how i can resolve this. I have orders from Royal Mail and DPD that have tried to deliver on a saturday when the business wasnt open but it is a prime order so if they order on a friday the expected delivery time is a saturday. So unsure what i should do here to resolve this issue.

You are receiving this email as at least one of your business orders was not delivered within business hours.

Delivering outside business hours* can lead to customer frustration and prevent repeat purchases from that customer. Customers have complained of multiple issues such as

1. Packages lost in the premises

2. Theft or loss due to package being left in an insecure location

3. Damage due to package being left at unsheltered locations d. Package being handed to the wrong person or business on the same premises

4. Large and heavy packages being left at the incorrect receipt station

To help you understand if your business customer’s needs are being met, we have launched a new metric in your Fulfillment Insights Dashboard called Business Hour Delivery Rate (BHDR)

A customer purchased a Ministry Of Sound CD but was disappointed with the DJ party style track mastering. She therefore left a negative feedback rather than a product review. I contacted the customer and offered her an alternative product which she loved. She then tried to remove the original negative feedback but has been completely unable to achieve it despite her spending over an hour on the phone to Amazon buyer customer support. She has also sent me a number of Amazon buyer-seller messages to say she wants to remove the feedback but needs help because she is not up with the technology.

After all of her efforts with buyer customer support, the result was an Amazon message sent by buyer support to me to say that I should remove the feedback? (See below)

"...Dear Amazon Seller, This is Amazon’s Customer Service team. A customer reached out to us with some questions about a purchase they made from you. Here’s a description of the issue:

Product: B0714H5FZH Order number: 205-6165475-6531550 Return requested: No

Reason for contact: cx wants the feedback to be removed , please get this done as soon as possible Please respond to this request within 48 hours. Thanks, Amazon Customer Service..."

I got in touch with Amazon Seller support and they contacted the feedback team but the answer coming back was that yes they can see that the buyer is trying to remove the feedback and has technical difficulties but unfortunately there is "nothing they can do".

Lets face it, the software options are difficult to handle, finding where to remove feedback is not easy to find even when you are experienced and the process of contacting support is being made ever more awkward.

This has been an unbelievable and disappointing experience for both buyer and seller surely Amazon can handle these situations better ?

Sometimes I am staggered at what people do. We Always try and help customers where we can and our service record shows that but in over 7 years the worse case of buyer manipulation ever. Really not sure what to do so answers on a postcard.

A customer buys a personalised item of clothing and we ship tracked 48 as always within 24 hours. After we shipped the item the customer asks to change the size. We said we would assist the customer where possible to soften the blow of their mistake so contact us when they receive it. The item was delivered 4 days ago. This morning with no further messages and A-Z saying hasn't arrived and 10 minutes later an order in the size they wanted their order changed to. What would you suggest. Clearly I will appeal the A-Z but pointless I guess.

I have just had an argument with Account Health over a listing that we have been given a violation on.

The item is a foil balloon, that we buy from Amscan for 37p

We was selling this for £2.79 which means that after fees and shipping, we make around 20p profit.

HOWEVER...

We are overpriced as amazon are selling this for 30p !!!!!

https://www.amazon.co.uk/dp/B079CHWLN9?ref=myi_title_dp&th=1

The account health specialist states they stand by amazons decision and we need to reduce our price to meet market place expectations.

Oh and to top it off, amazon Usually dispatched within 6 to 7 months so we could get these in time for Christmas. Didn't know 6-7 months was an acceptable delivery time frame?

These policies are becoming a joke...

Ive had similar issues too

I used to sell a 'Hello Kitty' paper lightshade. I was only making about 20p on it by time I took account of fees, postage, VAT, etc

Another seller came along and priced it at 99p - including postage. Now the item had to be sent as a parcel so they could only have been losing money per sale as postage alone was going cost more. I thought perhaps it was coming from China so they were getting away with low postage costs. So I bought a test but it was posted from UK as it came 2 days later posted by Royal Mail Parcel48.

Amazon in their wisdom deemed my price was now too high and so they suppressed my listing unless I reduced my price. I was not going to deliberately sell at a price where it would cost me to fulfil the order so in the end I just left it and sold it on other marketplaces instead.

Sent in 59 Units with a value of £600+, amazon confirmed this has been checked in and then apparently its gone missing. Now they are changing their story and claiming they didn't receive the items.

An absolute joke I must admit. I am a very small business and £600 is a lot of money to my business. The fact that no one is willing to look into this properly is annoying especially as its been going on for 4 weeks now.

Absolutely disgusting.

I have multiple seller accounts (diffrent countries) all inactive, no monies owed, but there is no way to close any of them. How do I close the accounts? Does anyone have a magic link that actually provides me with account closing option?

Hi!

I have Finnish company, which is going to take care off all our sales in Amazon EU.

We have established subsidiary to UK (Registered to HMRC, owned 100% by our Finnish company) and that company is going to take care off all sales in UK. I already have 1 Seller Central account (directed to Finnish company) for EU sales.

I am not sure should i add our UK companys VAT number to current Seller Central account VAT listings or should I setup a new account for UK company? I have understanded that it's illegal to have 2 Seller Central accounts, especially if you are selling the same products.

It does say there working on it but there's no update at the moment? that looks like a pretty general / generic email to me, it's not staying thank you for providing the documents, we will process your refund soon as possible this may take 4-8 weeks. I'm wondering what responses others were given when they requested theres. Also i've already had to wait a month before i can request it for what reason?

Yes i am aware the exemption ends in August.