Received a email today. Has anyone else received this. Im unsure how i can resolve this. I have orders from Royal Mail and DPD that have tried to deliver on a saturday when the business wasnt open but it is a prime order so if they order on a friday the expected delivery time is a saturday. So unsure what i should do here to resolve this issue.

You are receiving this email as at least one of your business orders was not delivered within business hours.

Delivering outside business hours* can lead to customer frustration and prevent repeat purchases from that customer. Customers have complained of multiple issues such as

1. Packages lost in the premises

2. Theft or loss due to package being left in an insecure location

3. Damage due to package being left at unsheltered locations d. Package being handed to the wrong person or business on the same premises

4. Large and heavy packages being left at the incorrect receipt station

To help you understand if your business customer’s needs are being met, we have launched a new metric in your Fulfillment Insights Dashboard called Business Hour Delivery Rate (BHDR)

sorry what I meant was there wasn’t any penalty for going below the expected percentage.

HI, I am trying to create a workflow as I have done many times for FBA, but once I pass the "pack individual units" and go to the shipping screen I get message "An error has occurred. Please refresh the page or try again." i have tried to refresh, I tried to delete the work flow and start again, I wiped temp files and cookies but still get the same error and cant send to amazon fba. anyone had the same issue ?

Thanks

Hello Sellers,

I've noticed sellers facing issues on the Seller Forums, receiving violations on marketplaces where they don't actively sell, even with their accounts in Holiday Mode.

As an Amazon seller registered for multiple marketplaces within a region, you may later decide not to actively sell on certain ones. However, neglecting inactive marketplaces can lead to violations and impact your account health.

Here's a checklist to help you manage your account and listings effectively when you don't want to sell on a specific marketplace:

• Put Your Account on Holiday Mode to prevent new orders and pause listings on the inactive marketplace, avoiding potential issues from unfulfilled orders. 📄Enable holiday mode

• Delete all listings from the inactive marketplace's inventory. Even inactive or out-of-stock listings can trigger violations affecting your account health, so it's crucial to remove them. 📄How can I delete specific product listings or replace all my listings?

• Review and remove Build International Listings connections between your default and inactive marketplaces to prevent new listings from being created automatically. 📄 Remove a connection using Build International Listings

• Regularly monitor the Account Health Dashboard and Performance Notifications for inactive marketplaces to quickly address any potential issues or violations.📄 Account health FAQ

Did you find this content helpful? Share your feedback and suggestions for future topics related to managing your Amazon seller account effectively.

Hello @Seller_1ntD034xtyaM9,

I am Spencer with Amazon.

Have you been able to have your listing reinstated since you last posted?

If not, you can share a case ID with me and I will gladly look into it for you.

Regards, Spencer

B08VS6T8V4

I have been harvesting and making these seaweed capsules for the last six years.

I cannot see the point of building up a brand and amazon remove it without any good reason.

Amazon say it needs approval but it already has approval already,

When you click on the approval it says amazon no longer are accepting "We are not accepting applications to sell

Amazon want the remaining 86 removed, I also just shipped 112 tubs which arrived today.

is there a way to reinstate this listing?

Is this normal practise ?

The other problem I have you cannot return them to n Ireland.

kind regards

Trevor

Amazon ask for veritification identity provide Letter of Authorization, i am sole trader. I take template from Amazon which they give to everyone and fulfill it and send them.But all time got response: invalid document!

Why this happen?

Can somebody help with this issue?

I log time now try to get out my lefted balance, but until now not succeed.

For non-UK established businesses, it is now the law that Amazon have to collect the VAT on any sales. This will happen regardless of your VAT registration.

I think you are maybe caught in a verification problem and to be honest I do not know the way to get out of it. Amazon are probably asking for your VAT registration so they can collect the VAT on your sales. But you have no need to register for UK VAT as you are not physically storing goods in the UK.

Maybe (on Amazon at least) for non-UK established businesses they all have to register for UK VAT even when they are not physically storing goods in the UK. I cant say for sure but you need to see some specialist on the subject (and by that I do not mean anyone at Amazon).

Oh - and just to add you will find the same situation applies across all the EU sites now. Amazon have to collect the VAT for any business not registered in the country of the site.

I understand, but i am not sell on Amazon more than 3 years, and my account also was deactivated long time ago. I not interesting sell again on Amazon, there just lefted funds from my past sales, more than 4000 euro. I wan't only take out my money,and it's all. Also i was finished veritication with Amazon Chime interview,they all aproved in my account, but UK seller central ask mystic documents which i never have.And i can't finish this process, and no one really from Amazon team help me, all time simple answers not even read the problem. Also, was contact the disburment team, they not even read my issue, just answer : case is closed, because account is deactivated.

Hello @Seller_cKY3qrMo5t89S,

I am Spencer with Amazon.

Can you share a case ID with me so I can look into it for you?

Regards, Spencer